3. Why to Communicate Effectively
• To successfully convey information
/opinion
• To avoid misintereption, confusion,
frustrations
4. How to communicate effectively
• Listening
• Analyse yourself-what /why are you
speaking
• Body language
• Empathy
• Improve interpersonal relationship
5. Important factors of communication
• Smile
• Eye contact
• Tone
• Confidence
• Distance
• Confidentiality
• Being an expert listener
7. Tips
• Be enthusiastic. Proper salutation
• Proper salutation
• Offer relevant info before it is asked for
• End all interactions with “Thank You” or “Is
There Any Thing Else I Can Do For You”
8. If we don’t communicate effectively our
patients will think we are not caring
1.We can communicate any thing ..how the deal is how we communicate and what makes it effective communication
So communication is actually the response we get by passing the information
2.Peter drucker :the most important thing in communication is hearing what it is not said, ie its not about understanding the exchange of words it’s understanding others feelings/emotions behind the information which is being shared
Efective communication is required to convey the right informations ,only with the effective communication we will get the positive response
If we do not communicate effectively it can be easily misintrerpetd as a result conflict get created
When we communicate the information which is not acceptable problem will arise
Listening-The art of communication lies in listening ,if we listen properly we can understand what is’ is not said /understand their emotions.
People feel that you are listening when you givining full attention to the person by nodding, clarifying asking for more information..we have two ears one tongue so we have to listen more than we talk
Understand your speech/analyse your self –identify
what are you speaking---the words you using ,purpose, the words ones leaves our mouth cannot taken back and keep it short and simple
When are u communicating
Whom you are speaking-cannot bias based on look relegion personality
.where are u speaking
5.why are u speaking—u will be speaking to pass information or to persuade ,the person who is listening to you have some benefit for that
Body language-Body language speaks louder than words so be careful about facial expression,gesture,posture,eye contact —understand the listener emotions and understand wot he is saying and pass infomtion
Empathy-to be in other shoes you should understand the situation the other person is going through ..begger story ..its a beautiful day and I can’t see it
Improve interpersonal relationship-look at your self evaluate wot u like and don’t like your self ..what you are when you are in stress and when you are happy ask hekp of family friends and accept positve and neagtive feedback
Clear-
Complete-
Correcect-
Consistent-not containing any logical conditions /should be accurate
Concise-giving all inforamtion in short
Courteous-polite repsectful well behaved
