This document summarizes a presentation on emotional intelligence and its importance for public sector leadership. It begins with introductions and then discusses challenges that public sector employees often face, such as not feeling valued or engaged. It then defines emotional intelligence as the ability to recognize and manage one's own emotions and recognize and influence the emotions of others. The presentation explains that emotional intelligence is critical for leadership success and is more important than IQ. It identifies four branches of emotional intelligence: self-awareness, self-management, social awareness, and social skills. Finally, it provides tips for improving emotional intelligence in each of these areas.

1. Wednesday – June 3, 2015
6 CITYPLACE DR, SUITE 900│ ST. LOUIS, MISSOURI 63141│ 314.983.1200
1520 S. FIFTH ST., SUITE 309 │ ST. CHARLES, MISSOURI 63303 │ 636.255.3000
2220 S. STATE ROUTE 157, STE. 300 │ GLEN CARBON, ILLINOIS 62034 │ 618.654.3100
Ron Steinkamp
314.983.1238
rsteinkamp@bswllc.com
Public Sector Risk Briefing

2. • Introductions
• Challenges in Public Sector Leadership
• What is Emotional Intelligence
• Why is Emotional Intelligence Important
• How to Improve Emotional Intelligence
© 2015 All Rights Reserved Brown Smith Wallace LLC
Public Sector Leadership Discussion

3. • Name
• Organization
• Title
• What do you hope to learn today?
© 2015 All Rights Reserved Brown Smith Wallace LLC
Introductions

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Challenges in Public Sector Leadership
Lets focus on employees:
• 43% don’t feel valued.
• 49% believe there is no opportunity for development.
• 53% do not feel strongly engaged in their job.
• 54% believe work is not properly distributed.
• 60% believe there is not adequate staffing.
• 63% believe there is no opportunity for advancement.
• 71% believe there are communication challenges.
Source: “2014 State and Local Government Employee Engagement” produced by the International Public Management Association for Human Resources

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Challenges in Public Sector Leadership
In order to meet these challenges, we need to
become better leaders through the understanding
and application of a concept called
EMOTIONAL INTELLIGENCE

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What Is Emotional Intelligence
• Ability to:
 Recognize, understand and manage our own emotions.
 Recognize, understand and influence the emotions of
others.
• People Smarts

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What Is Emotional Intelligence
•Empathy
•Organizational awareness
•Service orientation
•Developing others
•Inspirational leadership
•Influence
•Communication
•Change catalyst
•Conflict management
•Building bonds
•Teamwork and collaboration
•Emotional self-control
•Trustworthiness
•Consciousness
•Adaptability
•Optimism
•Initiative
•Emotional self awareness
•Accurate self-assessment
•Self confidence
Self
Awareness
Self
Management
Social
Awareness
Social Skills

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Why Is Emotional Intelligence Important
• Critical factor that sets great leaders apart from
the rest of the pack.
 Direct impact on professional and personal success.
 Strongest predictor of performance.
 90% of top performers have high EI.
 High EI = Higher earnings (29% more per year).

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Why Is Emotional Intelligence Important
More important to leadership success than IQ.

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Why Is Emotional Intelligence Important
• Have you met a highly intelligent
individual who does not
command respect or work well
with the team?
• Have you met a manger who is
not “technically gifted”, but is
respected?

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Why Is Emotional Intelligence Important
HIGH IQ High EI
• Critical
• Condescending
• Inhibited
• Insensitive
• Emotionally bland
• Poised
• Outgoing
• Committed to
people and
causes
• Sympathetic and
caring
• Comfortable with
themselves

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How To Improve Emotional Intelligence
• Self Awareness
 Pay attention to your physical reactions, inner feelings and behavior
during stress.
 Ask for constructive feedback about your actions and behaviors.
 Identify strengths and opportunities for improvement.
 Act decisively.

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How To Improve Emotional Intelligence
• Self Management
 Identify things that trigger you to lose self control and develop a strategy to maintain
self control.
 Build trustworthiness by being true to your beliefs.
 Ensure devotion to deadlines, policies and standards.
 Adapt by making necessary changes when strategies are not working.
 Change thoughts from negative to positive.
 Take initiative to capitalize on opportunities and take actions to prevent problems.

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How To Improve Emotional Intelligence
• Social Awareness
 Pay attention to critical interactions with others to identify moods
and nonverbal cues.
 Understand organizational influences, policies and activities.
 Obtain perspectives of others.
 Improve the level of service you provide to others.

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How To Improve Emotional Intelligence
• Social Skills
 Take time to talk to others about their aspirations.
 Focus on inspirational leadership by spending time with the team to create a vision and
commitment to move forward.
 Engage through communication.
 Be the change catalyst.
 Bring disagreement into the open before it turns into conflict.
 Build bonds with the team to strengthen relationships.
 Be a part of the team and work to collaborate.

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Questions/Answers