Helen MilnerChief ExecutiveOnline Centres Foundation
Section Divider: Heading intro here.Delivering Channel ShiftHelen MilnerChief Executive, Online Centres Foundation8 Decemb...
www.slideshare.net/helenmilner        @helenmilner
Online Centres Foundation: Our VisionTo deliver large scale social action inthousands of local communities sothat everyone...
Pubs                    Community centres and events       Cafes               … and churches, libraries, mosques, buses  ...
Cyberbarn: November 2011
Not owned, managed or funded by usCentre search and free phone number search (one databasefor UK)
750,000 people got online and registered with UKonline centres between April 2010 and Nov 2011www.go-on.co.uk
PeopleTechnology            Places
Macro-economics: Benefits to UK plc             “If all UK digitally excluded             adults got online and made      ...
Smarter Government(December 2009)£30m for UK online centres over 3years to get 1 million more peopleonline
"It used to cost government over £10 toprocess a driving license application or a  self-assessment tax form. Online, the  ...
It’s a big job ….Only 54% of UK adults have ever usedan online government serviceInternet users are more likely to haveint...
Nobody comes in and asks to use onlineGovernment Services … 43% do shift
Incentivised by partnership campaigns
Digital Champions: family & volunteers
Real innovation: makepeople use governmentservices 100% onlineIt makes you think differently about exclusionImagine only 5...
Digital by Default is achange programme not atechnology project
1m online for £30m: How are we doing?                                        £117,648,000                               1....
£118m total saved- £30m spent= £88m total saved          …. so far
Thank Youhelen@ukonlinecentres.com@helenmilner on twitterwww.ukonlinecentres.comwww.go-on.co.uk
Session 2   delivering a channel shift - helen milner
Upcoming SlideShare
Loading in …5
×

Session 2 delivering a channel shift - helen milner

527 views

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
527
On SlideShare
0
From Embeds
0
Number of Embeds
134
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Not economic
  • This is day 6 of my new job running our new staff owned mutual and social enterprise. Our vision is to deliver large scale social action in thousands of local communities so everyone is part of a fully networked nation
  • Working closely with almost 4000 community partners – in pubs, community centres, cafes, churches, libraries, mosques, buses, etc
  • And in a barn – cyberbarn up in Cumbria being launched by Jeremy Hunt and Rory Stewart after gaining a grant from us and Nominet Trust
  • Partners – not owned, managed or funded by us
  • Supported in person and online via our learning website
  • Our work is all about the people who need to be supported and connected to technology, and we do that via helping them in places (either centres or going out to where they are)
  • In 2009 Martha and PWC worked out the massive savings to Government if everybody got online
  • This argument was then picked up by Gordon Brown and led to UK online centres being awarded £30m to an additional 1m people online between 2010-2013
  • Savings vary but in May George Osbourne said the savings were about £8 per contact moved online from face to face or telephone
  • It’s a big job – not to mention the 8m+ people who are offline, the online folk don’t use online Government that much
  • Journey from totally offline to using online Government services. How are we shifting people onto online Government services, well nobody come into a centre and asks to use online Government Services, however 43% of everyone we help then goes on to shift their contacts with Government from offline to online
  • We do that in centres and through national partnership campaigns
  • People are supported by digital champions – at home by family, and in centres by thousands of volunteers
  • You may think it odd but I’m convinced that we should put more services online ONLY and then help the few who can’t use it – Norway has only 5% of their population offline. Let’s push as well as encourage and support and pull
  • Digital by default is about planning – planning change across organisations, across Councils, Government Departments, Social Housing Providers, Charities, etc. It’s not about technology – there is no perfect technology solution.
  • Even I can do those maths – it’s an £88m saving and that’s just due to people moving from face to face and telephone to online contacts
  • I love proving the financial value of the work we do, but I love helping real people- individuals - to get online. This is Betty, who I helped at Sheffield Town Hall in early November. She’s 78 and on pension credit. Since we first met she’s won free broadband from Plusnet, and therefore been given a spare laptop from a friend, and therefore started coming to weekly learning sessions at the Wetherspoons Bankers Draft in Sheffield and last week she got a reply to her first ever email she sent to a friend in Canada. I think Betty will find life easier and more enjoyable now she’s online, and I think she’ll shift some of her Government contacts too. That’s how we deliver channel shift.
  • Session 2 delivering a channel shift - helen milner

    1. 1. Helen MilnerChief ExecutiveOnline Centres Foundation
    2. 2. Section Divider: Heading intro here.Delivering Channel ShiftHelen MilnerChief Executive, Online Centres Foundation8 December 2011
    3. 3. www.slideshare.net/helenmilner @helenmilner
    4. 4. Online Centres Foundation: Our VisionTo deliver large scale social action inthousands of local communities sothat everyone can take part in a fullynetworked nation
    5. 5. Pubs Community centres and events Cafes … and churches, libraries, mosques, buses 3,800 Community Partners
    6. 6. Cyberbarn: November 2011
    7. 7. Not owned, managed or funded by usCentre search and free phone number search (one databasefor UK)
    8. 8. 750,000 people got online and registered with UKonline centres between April 2010 and Nov 2011www.go-on.co.uk
    9. 9. PeopleTechnology Places
    10. 10. Macro-economics: Benefits to UK plc “If all UK digitally excluded adults got online and made one digital contact each month, this would save the Government £900 million per year” PwC & Martha Lane Fox www.raceonline.org/research
    11. 11. Smarter Government(December 2009)£30m for UK online centres over 3years to get 1 million more peopleonline
    12. 12. "It used to cost government over £10 toprocess a driving license application or a self-assessment tax form. Online, the cost is less than £2." George Osborne 16.05.2011
    13. 13. It’s a big job ….Only 54% of UK adults have ever usedan online government serviceInternet users are more likely to haveinteraction with government or theirlocal council offline (71%) than online(65%). Source: Ofcom UK Adults’ Media Literacy Report, 2011…. and a long journey from offline tousing online government services
    14. 14. Nobody comes in and asks to use onlineGovernment Services … 43% do shift
    15. 15. Incentivised by partnership campaigns
    16. 16. Digital Champions: family & volunteers
    17. 17. Real innovation: makepeople use governmentservices 100% onlineIt makes you think differently about exclusionImagine only 5% of the population needing to use aface to face or telephone channel for their simplecontactsLet’s push people online … as well asencouraging and supporting
    18. 18. Digital by Default is achange programme not atechnology project
    19. 19. 1m online for £30m: How are we doing? £117,648,000 1.2m saved in a year contacts shifted/mth 322,500 shift (43%) 750,000 people got online April 2010 – Nov 2011
    20. 20. £118m total saved- £30m spent= £88m total saved …. so far
    21. 21. Thank Youhelen@ukonlinecentres.com@helenmilner on twitterwww.ukonlinecentres.comwww.go-on.co.uk

    ×