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The Social Cost Of Exclusion Helen Milner Ldp


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A power point from the UK Government Online Learning Centre that gives an overview of the social cost of digital exclusion.

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The Social Cost Of Exclusion Helen Milner Ldp

  1. 1. Ministerial Debate on e-Inclusion Policy
  2. 2. The social cost of e-Exclusion Helen Milner Managing Director, UK online centres [email_address]
  3. 3. <ul><li>UK online centres </li></ul><ul><ul><li>over 6000 centres </li></ul></ul><ul><ul><li>Largest publicly-funded digital inclusion initiative in UK </li></ul></ul><ul><ul><li>two thirds users socially excluded </li></ul></ul><ul><ul><li>over 3m users (+11m library ICT sessions) </li></ul></ul><ul><li> </li></ul><ul><ul><li>a software interface to internet </li></ul></ul><ul><ul><li>designed for those who can’t or won’t use the internet </li></ul></ul><ul><ul><li>designed and proto-typed with users </li></ul></ul><ul><ul><li>87% user satisfaction </li></ul></ul>
  4. 4. e-Inclusion changes people’s lives
  5. 5. <ul><li>Technology use increases with wealth </li></ul><ul><li>2/3 of non-users are economically inactive </li></ul><ul><li>62% of people without a qualification are non-users, compared to 6% with a degree </li></ul><ul><li>75% of socially excluded people are not online </li></ul>Digital and social exclusion are linked
  6. 6. Social and digital exclusion (in the total UK population)
  7. 7. e-Inclusion journey <ul><li>Advanced internet skills </li></ul><ul><li>Online transactions </li></ul><ul><li>Advice and guidance </li></ul><ul><li>Further learning </li></ul><ul><li>Steps towards employment </li></ul><ul><li>Jobs </li></ul><ul><li>Basic computing and internet skills </li></ul><ul><li>Access to online information </li></ul><ul><li>Simple e-government </li></ul><ul><li>Literacy tasters and assessments </li></ul><ul><li>Outreach </li></ul><ul><li>Marketing </li></ul><ul><li>Inspiration </li></ul><ul><li>Personal </li></ul><ul><li>Support </li></ul>To confident e-citizen Through learning From digital and social inclusion
  8. 8. The big picture <ul><li>macro economics </li></ul>£1,851,731,875 £265 Average (although is compound) £2,128,927,500 7,000,000 £304 Model 4: Service transformation (UK online centres) £1,659,000,000 7,000,000 £237 Model 3: ICT Industry (Gov3/UK online centres) £2,016,000,000 7,000,000 £288 Model 2: Citizen focused (FreshMinds/UK online centres) £1,603,000,000 7,000,000 £229 Model 1: eGEP (Gov3/UK online centres) Total boost to GDP over CSR Number of new digital citizens GDP boost per new digital citizen The economic calculator to measure the value of digital inclusion ( over a three year period 2008-11 )
  9. 9. <ul><li>It doesn’t …… most decisions are made at a departmental level </li></ul>How does this help?
  10. 10. Government usually works in departments Education Health Employment
  11. 11. <ul><li>20 social impact demonstrator projects (£2.1m) </li></ul><ul><li>1 Project in East London targeting families in poverty with no access to the internet </li></ul><ul><li>Free recycled computer and six months internet in the home, with home support and training sessions </li></ul>Education
  12. 12. <ul><li>Single mother with two daughters aged 12 and 8 </li></ul><ul><li>Couldn’t afford a computer, keen to know what children are learning about </li></ul><ul><li>Now uses internet for: homework, job search, health, writing to MP (member of parliament) </li></ul><ul><li>“ It’s great Rhianna isn’t being left behind or left out now, but there are still kids in her class that don’t have computers at home. Rhianna invites them round to our house to use ours ! ” </li></ul>A mother’s story: East London
  13. 13. <ul><li>Vision of home access to a computer device and the internet for all school aged children </li></ul><ul><li>Partnership of Government, industry and parents </li></ul><ul><li>Value to citizen: £120,000, achievement at age 16 </li></ul><ul><li>Value to citizen: £82,475, achievement at age 18 </li></ul><ul><li>Cost saving to Government: £26,300 saving per persistent truant now attending school </li></ul>Home Access Taskforce (proposed)
  14. 14. Social Impact Demonstrators Measurement framework
  15. 15. <ul><li>Improvements for communities: greater cohesion, greater participation (70% happy to vote online) </li></ul><ul><li>Improvements for citizens: self esteem, confidence, employment (10% found work), family, 81% benefit to life </li></ul>The social value
  16. 16. Thank You [email_address]