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Gurteen Knowledge Cafe, Melbourne, Oct 2008


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Gurteen Knowledge Cafe, Melbourne, Oct 2008

  1. 1. Gurteen Knowledge Café Melbourne October 2008
  2. 2. The birth of the Gurteen Knowledge Cafe London, September 2002
  3. 3. Business is a Conversation
  4. 4. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto <ul><li>Conversation is central to all that we do </li></ul><ul><li>Its our job! </li></ul>
  5. 5. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation <ul><li>Theodore in an Oxford Historian </li></ul><ul><li>Conversation is creative </li></ul>
  6. 6. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto <ul><li>Its about understanding & sense making </li></ul><ul><li>Through conversation & storytelling </li></ul>
  7. 7. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?
  8. 8. Dialogue <ul><li>When we engage each other in dialogue </li></ul><ul><ul><li>we enter into a conversation with a view to learn from each other </li></ul></ul><ul><ul><li>rather than impose our views on the other. </li></ul></ul>The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian
  9. 9. Principles of Dialogue <ul><li>Suspend assumptions, do not judge </li></ul><ul><li>Observe & listen to one another </li></ul><ul><li>Welcome differences & explore them </li></ul><ul><li>Allow taboo subjects to be raised safely </li></ul><ul><li>Listen to your inner voice </li></ul><ul><li>Slow the discussion </li></ul><ul><li>Search for the underlying meaning </li></ul>Dialogue is based on the work of the physicist David Bohm
  10. 10. Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception. Would this not constitute a real revolution in culture. David Bohm, Physicist
  11. 11. Summary <ul><li>Business is a conversation </li></ul><ul><li>Conversation is creative </li></ul><ul><li>Understanding is more important than knowing more </li></ul><ul><li>Dialogue is the key to quality conversations </li></ul>
  12. 12. Conversation/Questions
  13. 13. Gurteen Knowledge Café Process
  14. 14. Conversation/Questions
  15. 15. Lets run a Knowledge Cafe
  16. 16. Knowledge Sharing <ul><li>Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. </li></ul><ul><li>Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes. </li></ul>Peter Senge
  17. 17. Personal Reasons for Sharing <ul><li>To help other people & to help ourselves </li></ul><ul><li>Other people </li></ul><ul><ul><li>To get things done </li></ul></ul><ul><ul><li>To build relationships so they in turn help us </li></ul></ul><ul><li>Ourselves </li></ul><ul><ul><li>To get things done </li></ul></ul><ul><ul><li>Learning to be gained </li></ul></ul><ul><ul><li>Knowledge is perishable </li></ul></ul><ul><ul><li>Someone else will make our knowledge productive first </li></ul></ul>
  18. 18. Barriers to Knowledge Sharing <ul><li>A silo mentality </li></ul><ul><li>Knowledge is power </li></ul><ul><li>Lack of knowledge sharing processes </li></ul><ul><li>No time allowed </li></ul><ul><li>No knowledge sharing by executives </li></ul><ul><li>Managers do not walk the talk </li></ul><ul><li>Poor IT systems </li></ul><ul><li>Lack of encouragement </li></ul><ul><li>Bureaucracy </li></ul><ul><li>Resistance to change by managers </li></ul>Karl-Eric Sveiby
  19. 19. The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively and how might we overcome these barriers?
  20. 20. David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email:
  21. 21. Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share Alike 2.0 </li></ul><ul><li> </li></ul>