Gurteen Knowledge Café How can we keep our employees engaged in their work, in the current economic climate?
Gurteen Knowledge Cafe Birth: London, September 2002
Business is a conversation Business is a conversation because the defining work of business is conversation - literally. A...
Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet,...
KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's goin...
Dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly diff...
Principles of Dialogue <ul><li>Suspend assumptions, do not judge </li></ul><ul><li>Observe & listen to one another </li></...
Knowledge Café  Process
Café Question How can we keep our employees engaged in their work, in the current economic climate?
www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share ...
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BT Tower Knowledge Cafe

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A short talk to introduce the Gurteen Knowledge Cafe at the BT Employee Engagement Talk/Knowledge Cafe at the BT Tower 17th February 2009.

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BT Tower Knowledge Cafe

  1. 1. Gurteen Knowledge Café How can we keep our employees engaged in their work, in the current economic climate?
  2. 2. Gurteen Knowledge Cafe Birth: London, September 2002
  3. 3. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto <ul><li>Conversation is central to all that we do </li></ul><ul><li>Its our job! </li></ul>
  4. 4. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation <ul><li>Theodore is an Oxford Historian </li></ul><ul><li>Conversation is creative </li></ul>
  5. 5. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto <ul><li>Its about understanding & sense making </li></ul><ul><li>Through conversation & storytelling </li></ul>
  6. 6. Dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian
  7. 7. Principles of Dialogue <ul><li>Suspend assumptions, do not judge </li></ul><ul><li>Observe & listen to one another </li></ul><ul><li>Welcome differences & explore them </li></ul><ul><li>Allow taboo subjects to be raised safely </li></ul><ul><li>Listen to your inner voice </li></ul><ul><li>Slow the discussion </li></ul><ul><li>Search for the underlying meaning </li></ul>
  8. 8. Knowledge Café Process
  9. 9. Café Question How can we keep our employees engaged in their work, in the current economic climate?
  10. 10. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
  11. 11. Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share Alike 2.0 </li></ul><ul><li>http://creativecommons.org/licenses/by-sa/2.0/uk/ </li></ul>

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