1. CURRICULUM VITAE
Name: Dean Ledger
Address: 12 Reedling Drive
SOUTHSEA
PO4 8UF
Hampshire
Telephone Number: 023 9221 2245 (work)
023 9275 5367 (Home)
deanledger@sky.com (Email)
Date of Birth: 18 January 1960
Qualifications: Member of British Computer Society (MBCS)
C & G Licentiateship in Management (LCGI)
ITIL V3 Foundation in Service Management Certified
Education: Waltheof Comprehensive School, Sheffield (1971-1976)
CSE in most general subjects, including Maths & English,
Grades B & C
EMPLOYMENT HISTORY
February 2004 – Present
Position: Service Desk Manager/System Engineer
Royal Navy Fleet Service Desk Manager,
Maritime Warfare Centre, Portsdown Hill
December 1997 – February 2004
Position: Principal MultimediaTechnician,
Faculty of Technology, University of Portsmouth
March 1991 – December 1997
Position: Principal Technician, Network & PC Support
University of Portsmouth Management Centre
June 1976- January 1991
Enlisted in the Electronic Warfare Branch of the Royal Navy
Position: From Junior Seaman to Chief Petty Officer
EMPLOYMENT SKILLS
Service Desk Manager/ System Engineer
Responsibilities:
Manage, supervise and administer the day to day running of a Defence Service Desk
in accordance with the ITIL V3 service desk, configuration management.
Manage and supervise a team of military and civilian service desk and field
engineers. Allocate and prioritise workflow as required.
Curriculum Vitae 1
Dean Ledger

2. Maintain and supervise the administration and operation of service desk reporting
system. Compile regular statistical data obtained from the service desk reporting
system.
Ensure the SLA (Service Level Agreement) and KPI’s (Key Performance Indicators)
are monitored and maintained in accordance with the ITIL V3 process.
Supervise the administration of the Asset Management and Configuration
Management Database in accordance with ITIL V3 best practice.
Have a good working knowledge of the ITIL V3 process and how it may be
implemented if not already in place.
Principal Technician Multimedia
(University of Portsmouth Faculty of Technology)
Resposibilities:
Had budgetary resposibility for the multimedia department.
Researched and purchased departmental hardware and software.
Managed a team of technical support staff .
Oversaw hardware and software support to degree courses.
Installed and maintained multimedia and computer equipment.
Lectured on multimedia graduate and post-graduate degree courses.
Advised on future hardware and software multimedia development
Carried out research into multimedia
Prepared and demonstrated Virtual Reality Equipment
Principal Technician, PC Support & Network Administration
(University of Portsmouth Management Centre)
Responsibilities:
Administered the Management Centre’s Local Area Network.
Had responsibility for day-to-day running of the network.
Demonstrated software packages to new users.
Generated and configured PC workstations
Carried out first-line maintenance, diagnosed and repaired faults
Supervised team of technical support staff
Electronic Warfare Specialist in the Royal Navy
(From Junior Seaman to Chief Petty Officer)
Specialisms:
Communications and Signals Intelligence.
Electronic Support & Counter Measures & Electronic Counter Counter Measures.
Specialist in Communications Interception, Spoofing and Jamming Techniques.
Communications Surveillance Specialist with Fleet Electronic Warfare Support
Group (FEWSG).
RECENT AND RELEVANT COURSES
Planning & maintaining a W2K3 Active Directory Infrastructure
Managing and maintaining a W2K3 Network Infrastructure
Managing and maintaining a W2K3 Environment
Heat Administrator 1 Course, Front Range Solutions
Sun Solaris Administrator’s Course, Learning Tree International
Curriculum Vitae 2
Dean Ledger

3. Veritas NetBackUp, EDS
Windows NT Server Administrator’s Course, Caramba
Novell System Manager’s Course, Portsmouth ITEC
Management and Leadership (Basic and Advanced)
Practice of Management Parts 1 and 2 (University of Portsmouth)
Instruction and Lecturing Techniques (University of Portsmouth)
INTERESTS:
Maintaining hands-on knowledge of computing technologies
Amateur Radio
Shooting
Aviation
AVAILABILITY:
I am available to take up a new post at one month’s notice
REFEREES:
Lt Cdr Stuart Hawkins Commander Thomas Russell
FCISSU Defence Diving School
Navy Command Portsdown Hill Horsea Island
Qineteq Technology Park West Bund Road
Southwick Rd Port Solent
Cosham Hampshire
PO6 3RU PO 6 4TT
Tel: 02392 384243
Curriculum Vitae 3
Dean Ledger