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UC
Analytics
Analytics and Reporting for Lync

Why have enhanced reporting for Lync?
Would you drive a car without a dashboard?

UC Analytics enables smart management of any installation of Lync by delivering actionable reports and
presenting easy to view information on the configurable dashboard. The powerful report builder enables users
to quickly design reports that deliver only relevant information or use the pre-defined report templates.
Quality of Experience The ever changing demands on
Lync requires effective analysis and monitoring
ensuring high levels of service delivery and usage.
Capacity Planning On-going assessment of SIP

QoE

Capacity
Planning

User
Adoption

Cost
Control

trunks and other network elements assists in
infrastructure support and planning.
User Adoption Monitoring employees on the various
modes of communication ensures correct user uptake
and highlights areas where training is required.
Cost Control With tight management and control of
expenditure organisations can reduce costs, guard
against abuse and maximise investment in Lync.

IM Monitoring Volume and content analysis of IM’s

Alarms Multiple user defined alarms give real time

gives operational awareness down to end user level

notification when a pre-defined call criteria has been
met

Smartly manage QoE issues
Real time issue notification
through MOS Alarms

Run QoE reports delivering
actionable diagnostics

Resolve issues

UC Analytics vs. Native Lync Reporting
1.
2.
3.
4.
5.

Design and build your own report format
Comprehensive filtering throughout organisation
down to URI / Extension level
Fully automated
Monitor other data sources such as other UC
platforms and mobile phones
Cost reports with unlimited number of tariffs

6.

Response group and employee productivity
reporting
7. Alarms
8. Comprehensive security and access levels
9. IM Traffic and Conversation monitoring
10. Enhanced QoE reporting

Code Software | info@codesoftware.net | +44 (0)20 3289 7100 | codesoftware.net
2 Arlington Bank | Bibury | Glos | GL7 5NE | Company Registration No. 8726093

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Why have enhanced reporting for MS Lync?

  • 1. UC Analytics Analytics and Reporting for Lync Why have enhanced reporting for Lync? Would you drive a car without a dashboard? UC Analytics enables smart management of any installation of Lync by delivering actionable reports and presenting easy to view information on the configurable dashboard. The powerful report builder enables users to quickly design reports that deliver only relevant information or use the pre-defined report templates. Quality of Experience The ever changing demands on Lync requires effective analysis and monitoring ensuring high levels of service delivery and usage. Capacity Planning On-going assessment of SIP QoE Capacity Planning User Adoption Cost Control trunks and other network elements assists in infrastructure support and planning. User Adoption Monitoring employees on the various modes of communication ensures correct user uptake and highlights areas where training is required. Cost Control With tight management and control of expenditure organisations can reduce costs, guard against abuse and maximise investment in Lync. IM Monitoring Volume and content analysis of IM’s Alarms Multiple user defined alarms give real time gives operational awareness down to end user level notification when a pre-defined call criteria has been met Smartly manage QoE issues Real time issue notification through MOS Alarms Run QoE reports delivering actionable diagnostics Resolve issues UC Analytics vs. Native Lync Reporting 1. 2. 3. 4. 5. Design and build your own report format Comprehensive filtering throughout organisation down to URI / Extension level Fully automated Monitor other data sources such as other UC platforms and mobile phones Cost reports with unlimited number of tariffs 6. Response group and employee productivity reporting 7. Alarms 8. Comprehensive security and access levels 9. IM Traffic and Conversation monitoring 10. Enhanced QoE reporting Code Software | info@codesoftware.net | +44 (0)20 3289 7100 | codesoftware.net 2 Arlington Bank | Bibury | Glos | GL7 5NE | Company Registration No. 8726093