This document describes GSX Monitor & Analyzer, a software product that monitors Microsoft Lync 2013 performance from an end user perspective. Some key points: - GSX simulates real user interactions with Lync like IM, conferencing, and phone calls to test performance and availability. - It monitors Lync servers, services, usage statistics and collects performance counters to troubleshoot issues. - Reports provide alerts on latency or quality issues, and include trends and forecasts to justify costs and capacity planning. - The tool integrates with Microsoft SCOM and other management platforms for centralized monitoring.

1. GSX Monitor & Analyzer for Microsoft Lync 2013
When End User Performance...
... Matters!
GSX Solutions© 2014

2. About GSX Solutions
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600 customers
40 partners
Founded 1996, Headquartered in Switzerland
Offices in USA, UK, France, Switzerland, China
6 million mailboxes/devices monitored worldwide

3. Customers References GSX Solutions© 2014 3

4. Unified Support for Collaboration Platforms
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IBM Collaboration Suite
Microsoft Exchange
Microsoft SharePoint
Lync
BlackBerry Enterprise Server
Full integration with enterprise management tools
Automatic reports and SLA tracking
Collects services availability and server statistics
End-to-end tests
Agentless
Alert by profile if thresholds are exceeded

5. Monitoring Microsoft Lync 2013
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Microsoft Lync 2013 is becoming increasingly more critical in every company
What was just a tool for instant messaging has evolved into a tool to:
Provide online conferences with people outside of the company
Integrate easy sharing of PowerPoint presentation during web conference
Allow video conference
Reduce cost of communication through VOIP feature & connection to the PSTN
Allow mobile phone to participate to video conference, VOIP call and VOIP to PSTN call
Etc…
What was just a “nice to have” tool is now a critical application that requires:
Availability
Exceptional performance for your users across multiple locations
End -User Satisfaction and utilization to justify the cost
Cost control on data and bandwidth

6. GSX Ensures End-User Satisfaction!
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End User Simulations
GSX Constantly Performs Synthetic Transactions
At the system level
At the server level
At the service level
Detect any performance issues from the location you select
Ensure that End-Users are satisfied with the performance of the application
Get real, independent metrics that prove the availability of the critical Lync features and identify potential bottlenecks
Justify costs of new Lync servers with automatic forecasting reports
Be aware of potential problems before any user complaints!

7. Ensuring Lync Web Conference
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GSX, as a user: Authenticate & retrieve a certificate for the organizer user Create the Web Application – Web conference Login the participant user Activate: - The Audio Video - The Instant Messaging - The data collaboration Finally suppress the conference
Step by step process that really uses the Web Application feature as a user!
GSX constantly checks that your users are able to use the Web conferencing by really creating the conference, activating its features and calculating the latency of this operation
Be alerted as soon as the service is degraded
Get real-time trend and statistics on Web conferencing availability & performance.
Don’t wait for your user to complain about Web conferencing!
Fix the problems before they impact (dramatically) your users!

8. Monitor the Instant Messaging by using it for real!
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Instant Message between 2 users
Instant Message conference
Mobile Instant Message
GSX registers the 2 users & creates an invitation for peer to peer IM Sends a message & verifies it is received Unregisters the users
GSX registers the users & creates the Lync conference Sends a message to the group & verifies it is received Unregisters the users & delete the conference
GSX logs the users in & starts the peer to peer mobile activity
Sends message & verifies it’s received
GSX not only tests the basic IM features! GSX Monitor & Analyzer experiences IM with all the ways Microsoft Lync 2013 gives to its users:
Peer to Peer
Instant message conference to multiple attendees
Mobile IM through any type of phones
Be alerted on availability and latency of Instant Messaging on your Lync 2013 Servers
Collect Service Level Statistics for SLA management
Detect issues before they impact your users!

9. Test your VOIP!
GSX Solutions© 2014
Test Lync ability to commute with the PSTN
As a user, GSX:
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Registers 2 users on the Lync Server
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Sends a PSTN invite to one of them
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Establishes a real call to the target PSTN phone number
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Finally unregisters the users
Test Peer to Peer call through PSTN
As a user, GSX:
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Registers 2 users on the Lync Server
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Subscribes to the service
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Invites the 2 users on the PSTN OC
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Creates the peer to peer conversation
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A real DTMF call is setup!
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Test Peer to Peer full Lync call
As a user, GSX:
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Registers & authenticate 2 users
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Creates invitation for peer to peer Audio Video call
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Verifies that the Audio Video call was received
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Issues a real Audio Video Message
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Unregisters the users
Test of the Commutation ability of the Lync server: GSX tests if a user can use Lync in order to call an external number through the PSTN
GSX tests if 2 users are able to make a call with Lync through the PSTN.
Test if two people can use Lync network to make a call
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10. Ensure availability of your Lync 2013 Front End Servers
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Discover address book server URL from reading Lync topology
Download the address book service file (ABS)
Discover the LIS URI as a Perform a certificate authentication
Query the LIS
Authentication of a user against Active Directory
Download a CS certificate for that user
Register the user against the Lync Registrar
Register and authenticate 2 users Subscription & Publishing Presence Verification of status
Address Book
Client Authentication
Presence
LIS Configuration
Test every critical services provided by the front end Server! Check latency and be alerted before any user impact! Get detailed alert on each step of every tests!

11. Troubleshoot quality of service issue
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GSX Monitor & Analyzer retrieves the performance counters you need to troubleshoot the quality of service that you deliver to your users!
Stop being blinded, follow the statistics!
% of space used by storage DB, average time to create a conference call, time out AD, queue latency, Sproc latency, MCU health states and latency, flow-controlled connections, incoming message time, data loss events, throttle SIP connections, etc. and much more!
System Statistics
Windows Services
Performance Counters

12. One Reporting tool for all your Lync end user tests & performance statistics
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Compare instantly the performance of your scenarios across your front end Server
Detect in few seconds bottlenecks in your environment
Access through profiles for instant Self-Service Reports
Automatic PDF reports for management, service line & customers
Trend and forecast System, Usage & Infrastructure Statistics
Manage your SLA automatically
Create your Service Quality reports in a second
Forecast your availability and performance in one click!
Get complete reports on performance counters to troubleshoot any situation
Stop being blinded, follow the reports!

13. GSX For Microsoft Lync 2013 Benefits!
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Simulate End User experience
Multi-platforms and completely Agentless
System, Front End, IM, VOIP & Web App
Speed up your troubleshoot
Manage Lync, Exchange & SharePoint from the same Agentless Real-Time monitoring dashboard!
Test all the critical features of Lync as a user!
Easy to install, no hidden cost to maintain
Collect the performance counters that help you troubleshoot quality of service
Ensure end user satisfaction and drive user adoption by constantly simulating users, alerting on performance & latency issues
Monitor & Report at the Server and the Service levels
Get alerted before any user Impacts on potential lack of availability & performance!

14. GSX Monitor Integration with SCOM
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GSX Monitor Management Pack for SCOM
Instantly integrates GSX Monitor's capabilities straight into your SCOM Administration tab
Facilitates and unifies your reporting by forwarding GSX Monitor information to your global monitoring console
Provide end-user scenarios, server, usage alerts directly in the SCOM console
Easy reports on any critical KPIs and SLAs
Captures SNMP traps and displays them into SCOM monitoring window under:
Critical Alerts
Warning Alerts
Information Alerts
Communicates automatically with your centralized Incident Management Platform and Team
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15. Free Trial Available
30 days
Full features
Unlimited users
GSX Solutions© 2014
GSX Monitor & Analyzer–Trial
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