This document summarizes Stat Explorer Pro, a software tool for improving call center performance. It provides statistics and dashboards to measure key performance indicators. The statistics module provides filters and visualizations of call data by date, type, extension, queue, and agent. It helps optimize call handling and increase successful calls. The dashboard displays real-time data on queues, agents, calls and system resources to boost productivity. Customizable widgets include queue wait times, agent states, and top callers. Reports and data can be exported. Additional features and customization are available.

1. Boost your call center performance
Stat Explorer Pro

2. Solutions for pros
IPConnect, creates telephony software for
companies and call centers since 2012.
Using our experience, we can offer our customers
a range of simple tools, improving
their performance and simplifying the usage of
their VoIP telephony system.
Our StatExplorer software gives you all statistics
you need to measure the performance of a call
center or company IP PBX.
Built the company of any size, StatExplorer is
simple to use, easy to learn, and do not require
any technical background or complex setup.
For the first time, discover a software really
made to simplify your work !

3. Statistics for the companies of any kind
StatExplorer includes a statistics module for a telephone system, to meet the needs for any kind of regular companies, allowing
them to visualize the number of calls, the number of missed or successful calls, ring time and talk duration, call transfers, repartition
by DID, account code, extension, and a lot of other information for a specified period.
Very simple to use, the statistics module allows companies to improve the way they handle incoming and outgoing calls, to lower
the number of missed calls, organize their work to be able to increase their call performance.
Statistic display is dynamic,
simple to use, and easy to
learn.
You can spend more time on
the data, rather than learning
how to use the software.

4. Queries and filters
Before getting any results, you need to create a
new request and filter.
Statexplorer allows you to create a request with 7
different filters :
• Filtering by date or period;
• Filtering by call type;
• Filtering by an extension number;
• Filtering by DID;
• Filtering by account code;
• Filtering by queue;
• Filtering by agent;
Request can be saved and easily
used anytime later, by selecting
them in the dropdown.

5. Statistics for regular companies
Generic statistics gives any company the tools to optimize the way they use their IP PBX phone system, reduce the cost of calls,
increase the count of successful calls, reduce the time they spend on the phone, and make their customers happier.
Call repartition by type and state allows the customer to quickly
identify how many incoming and outgoing calls they get, as well as
the amount of successful and failed calls.
Extension, DID and account code repartition shows the number
of calls the company gets, depending on the DID, the account code,
and the extension taking or emitting calls.
Contact call count tells the company how many calls they got from
contact from their phonebook, and can identify who is calling them
the most.
Month, week, day of the week, date, and hour call count allow
the customer to see when they get a higher or lower number of calls
than average.
Simultaneous calls graph tells the customer if (and when) they had
their trunk used at 100% (and so perhaps missed calls).
Call origin map shows from where customers are calling the
company, allowing it to renegotiate contracts with their trunk provider
to lower cost to these destinations.

6. Statistics for call centers
Statistics for call centers are based on the usage of queues, work durations and pause time of agents, and on the number of calls
taken by the agent.
Call distribution per queue shows the customer how many calls they get per
queue, the time people waited in the queue, and the duration of the call with the
agent. The percentage of successful calls is also clearly visible.
Call repartition by month, week, weekday, hour, date, show the occupation
percentage of every queue, percentage of missed calls, the waiting time
duration, how many time they talked with the agent, hour by hour, day by day,
week by week, month by month…
Service level tells the customer the time people waited in the queue before they
abandon or receive an answer from an agent. Customers can then add
messages to the specified time in the queue to increase the time before
abandon.
Call distribution per agent shows the agents who receive most of the calls and
spend most of the time talking with customers. Ring duration and talk duration
give the customer important information about agent performances.
Pause and work session time for each agent, tells the customer, the amount of
time they spent working in a queue, and the duration of their pauses.

7. Tables, graphs and exports
Every statistic is composed of graphs (1 or
more), including zoom, pan, data exclusion,
and a table showing the data used to display
every graphics.
Customers can export data to CSV files, to open
it later using Excel or OpenOffice.
Export is also optimized for printing on A4
paper or printed to PDF filed.

8. Realtime information
StatExplorer gives 2 different kind of
information: statistics of the past
period, and real-time information on
IP PBX usage and queues.
Dashboard module lets the customer
create dynamic displays of different
sizes, containing real-time information
about queues, agents, call count,
simultaneous calls, system resources
usage, date time, etc.
Dynamic displays can then be used
on the external screen, visible by all
the call center teams, boosting their
performance, increasing the count of
successful calls, and reducing wait
time.
Boost agents' performance: give them real-
time information to increase their productivity by
improving teamwork and building a competitive spirit.

9. Feature list for statistics
StatExplorer: statistics for companies and call centers
• Request and filters
• Request by date and call type
• Request by extension, DID, account code
• Request by queue
• Request by agent
• Saving and restoring requests
• Exports
• Export by CSV
• Export optimized for PDF or A4 printing
• Generic statistics for regular companies
• Call repartition by type
• Call repartition by state
• Detailed call list
• Call repartition by DID
• Call repartition by account code
• Call repartition by number/contact
• Call repartition by month
• Call repartition by week
• Call repartition by week-day
• Call repartition by hour
• Call repartition by date
• Simultaneous call count
• Map or origin and destination of the calls
• Statistics for call centers
• Call repartition by queue
• Call repartition by month and by queue
• Call repartition by week and by queue
• Call repartition by week-day and by queue
• Call repartition by hour and by queue
• Call repartition by date and by queue
• Service level
• Repartition by agent
• Session and pause duration of agents
• Configuration
• Access protected by password
• Removing last 4 digits of numbers
• Removing name of the contact
• Specifications
• Full HTML5
• Compatible with every HTML5 browser
• Tested with Firefox, Chrome, Opera, Vivaldi

10. Feature list for dashboard
Dashboard: Realtime information about the PBX
• Dashboard
• Unlimited creation of dashboards
• 11 different sizes
• Up to 18 widgets displayed by dashboard
• Direct URL to dashboard for simplified usage
• Optimized for display on large screens
• Widgets :
• Hardware
• CPU graph (load average)
• CPU usage (%)
• RAM usage
• Queues
• Average waiting time
• Waiting call count
• Performance (% success)
• Call count by queue
• Agents
• Table of agents with state and call count
• Session and pause durations
• Count of connected agents in a queue
• Count of available agent in a queue
• Call repartition
• Call count by account code
• Call count by DID
• List of latest calls
• Call count by call type
• Current call count on the PBX
• Top 10 of numbers calling/called
• Graphic of simultaneous calls
• Divers
• Web page
• Post’it
• Date time
• State of an extension
• Specifications
• Full HTML5
• Compatible with every HTML5 browser
• Tested with Firefox, Chrome, Opera and Vivaldi

11. Need more ?
StatExplorer and Dashboard are developed
with the idea that adding new features and
statistics must be easy and fast, to meet all
the company needs.
Developing new statistics and widgets can
be done by our developer team, after
analyzing the feasibility of the request.
Developers can also add new statistics and
widgets using Javascript, HTML, and CSS,
and by calling StatExplorer/AMIServ API,
powering the software.
Need more? Contact us to get a
quotation for specific statistics and
widgets.