SlideShare a Scribd company logo

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Carmine Gallo

Carmine Gallo
Carmine Gallo
Carmine GalloKeynote speaker, author of The Storyteller's Secret at Gallo Communications

These principles are based on Carmine Gallo's book, The Apple Experience. The book shows readers in any industry how to enrich lives, build loyalty, and reimagine the customer experience. BUY IT HERE: http://www.amazon.com/The-Apple-Experience-Building-Insanely/dp/0071793208/ref=sr_1_1?s=books&ie=UTF8&qid=1332360730&sr=1-1 "The Apple Experience isn't just for retailers. It applies to any business that involves people." -- Tony Hsieh, CEO, Zappos.com

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Carmine Gallo

1 of 71
Download to read offline
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Carmine Gallo
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Carmine Gallo
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Carmine Gallo
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Carmine Gallo
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Carmine Gallo
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Carmine Gallo
Ad

Recommended

marketing fijacion de precios
marketing fijacion de preciosmarketing fijacion de precios
marketing fijacion de preciosneliadmi
 
7 fiyat-ve-fiyatlandırma
7 fiyat-ve-fiyatlandırma7 fiyat-ve-fiyatlandırma
7 fiyat-ve-fiyatlandırmaMerve Koca
 
How do great communicators communicate (Module 1)
How do great communicators communicate (Module 1)How do great communicators communicate (Module 1)
How do great communicators communicate (Module 1)Sameer Mathur
 
Steve Jobs Presentation Secrets
Steve Jobs Presentation SecretsSteve Jobs Presentation Secrets
Steve Jobs Presentation SecretsJC esme
 
The Power of Foursquare: 7 Innovative Ways to Get Your Customers to Check In ...
The Power of Foursquare: 7 Innovative Ways to Get Your Customers to Check In ...The Power of Foursquare: 7 Innovative Ways to Get Your Customers to Check In ...
The Power of Foursquare: 7 Innovative Ways to Get Your Customers to Check In ...Carmine Gallo
 
Presentation Skills - Presenting to a Group
Presentation Skills - Presenting to a Group Presentation Skills - Presenting to a Group
Presentation Skills - Presenting to a Group Ossama Motawae
 

More Related Content

Viewers also liked

9 Communication Mistakes that Smart Communicators Avoid
9 Communication Mistakes that Smart Communicators Avoid9 Communication Mistakes that Smart Communicators Avoid
9 Communication Mistakes that Smart Communicators AvoidAkash Gautam
 
Steve Jobs Presentation Skills
Steve Jobs Presentation SkillsSteve Jobs Presentation Skills
Steve Jobs Presentation SkillsAsad Ahamad
 
Public speaking
Public speakingPublic speaking
Public speakingEmily Wing
 
4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills training4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills trainingAkash Karia
 
5 killer ways to open up your next presentation
5 killer ways to open up your next presentation5 killer ways to open up your next presentation
5 killer ways to open up your next presentationBig Fish Presentations
 
Presentation skills for managers
Presentation skills for managersPresentation skills for managers
Presentation skills for managersYodhia Antariksa
 
Talk Like TED: 3 Unbreakable Laws of Communication
Talk Like TED: 3 Unbreakable Laws of Communication Talk Like TED: 3 Unbreakable Laws of Communication
Talk Like TED: 3 Unbreakable Laws of Communication Carmine Gallo
 
Effective presentation skills
Effective presentation skillsEffective presentation skills
Effective presentation skillsbiadoll123
 
20 Presentation Secrets You Won't Find Elsewhere
20 Presentation Secrets You Won't Find Elsewhere20 Presentation Secrets You Won't Find Elsewhere
20 Presentation Secrets You Won't Find ElsewhereNFN Labs
 
40 awesome quotes to begin your presentation
40 awesome quotes to begin your presentation40 awesome quotes to begin your presentation
40 awesome quotes to begin your presentationPresentationist
 
The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and ...
The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and ...The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and ...
The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and ...Carmine Gallo
 
Effective presentation skills
Effective presentation skillsEffective presentation skills
Effective presentation skillsAshish Srivastava
 

Viewers also liked (17)

9 Communication Mistakes that Smart Communicators Avoid
9 Communication Mistakes that Smart Communicators Avoid9 Communication Mistakes that Smart Communicators Avoid
9 Communication Mistakes that Smart Communicators Avoid
 
Steve Jobs Presentation Skills
Steve Jobs Presentation SkillsSteve Jobs Presentation Skills
Steve Jobs Presentation Skills
 
Public speaking
Public speakingPublic speaking
Public speaking
 
4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills training4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills training
 
5 killer ways to open up your next presentation
5 killer ways to open up your next presentation5 killer ways to open up your next presentation
5 killer ways to open up your next presentation
 
Presentation skills for managers
Presentation skills for managersPresentation skills for managers
Presentation skills for managers
 
Talk Like TED: 3 Unbreakable Laws of Communication
Talk Like TED: 3 Unbreakable Laws of Communication Talk Like TED: 3 Unbreakable Laws of Communication
Talk Like TED: 3 Unbreakable Laws of Communication
 
Marketing Mix - Price
Marketing Mix - PriceMarketing Mix - Price
Marketing Mix - Price
 
Effective presentation skills
Effective presentation skillsEffective presentation skills
Effective presentation skills
 
Effective presentation skills
Effective presentation skillsEffective presentation skills
Effective presentation skills
 
20 Presentation Secrets You Won't Find Elsewhere
20 Presentation Secrets You Won't Find Elsewhere20 Presentation Secrets You Won't Find Elsewhere
20 Presentation Secrets You Won't Find Elsewhere
 
40 awesome quotes to begin your presentation
40 awesome quotes to begin your presentation40 awesome quotes to begin your presentation
40 awesome quotes to begin your presentation
 
The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and ...
The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and ...The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and ...
The Storyteller's Secret: 3 Keys to Mastering Storytelling to Win Hearts and ...
 
Effective presentation skills
Effective presentation skillsEffective presentation skills
Effective presentation skills
 
Presentation Secrets
Presentation SecretsPresentation Secrets
Presentation Secrets
 
Beloved Brands: Who are we?
Beloved Brands: Who are we?Beloved Brands: Who are we?
Beloved Brands: Who are we?
 
STEAL THIS PRESENTATION!
STEAL THIS PRESENTATION! STEAL THIS PRESENTATION!
STEAL THIS PRESENTATION!
 

Recently uploaded

Different types of animal Tissues DMLT .pptx
Different types of animal Tissues DMLT .pptxDifferent types of animal Tissues DMLT .pptx
Different types of animal Tissues DMLT .pptxPunamSahoo3
 
2.15.24 Making Whiteness -- Baldwin.pptx
2.15.24 Making Whiteness -- Baldwin.pptx2.15.24 Making Whiteness -- Baldwin.pptx
2.15.24 Making Whiteness -- Baldwin.pptxMaryPotorti1
 
Detailed Presentation on Human Rights(1).pptx
Detailed Presentation on Human Rights(1).pptxDetailed Presentation on Human Rights(1).pptx
Detailed Presentation on Human Rights(1).pptxDrOsiaMajeed
 
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptxCONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptxAnupkumar Sharma
 
The Institutional Origins of Canada’s Telecommunications Mosaic
The Institutional Origins of Canada’s Telecommunications MosaicThe Institutional Origins of Canada’s Telecommunications Mosaic
The Institutional Origins of Canada’s Telecommunications MosaicUniversity of Canberra
 
D.pharmacy Pharmacology 4th unit notes.pdf
D.pharmacy Pharmacology 4th unit notes.pdfD.pharmacy Pharmacology 4th unit notes.pdf
D.pharmacy Pharmacology 4th unit notes.pdfSUMIT TIWARI
 
LIGHT,MIRROR,REFLECTION& REFRACTION. (Optometric optics)
LIGHT,MIRROR,REFLECTION& REFRACTION. (Optometric optics)LIGHT,MIRROR,REFLECTION& REFRACTION. (Optometric optics)
LIGHT,MIRROR,REFLECTION& REFRACTION. (Optometric optics)satyanshp7890
 
EDL 290F Week 1 - Meet Me at the Start Line.pdf
EDL 290F Week 1 - Meet Me at the Start Line.pdfEDL 290F Week 1 - Meet Me at the Start Line.pdf
EDL 290F Week 1 - Meet Me at the Start Line.pdfElizabeth Walsh
 
LOGISTICS AND SUPPLY CHAIN MANAGEMENT
LOGISTICS  AND  SUPPLY CHAIN  MANAGEMENTLOGISTICS  AND  SUPPLY CHAIN  MANAGEMENT
LOGISTICS AND SUPPLY CHAIN MANAGEMENThpirrjournal
 
Media Relations for Public Relations Class
Media Relations for Public Relations ClassMedia Relations for Public Relations Class
Media Relations for Public Relations ClassCorinne Weisgerber
 
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRASACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRASMaria Lucia Céspedes
 
Bayesian Analysis Fundamentals with Examples
Bayesian Analysis Fundamentals with ExamplesBayesian Analysis Fundamentals with Examples
Bayesian Analysis Fundamentals with ExamplesTushar Tank
 
Intuition behind Monte Carlo Markov Chains
Intuition behind Monte Carlo Markov ChainsIntuition behind Monte Carlo Markov Chains
Intuition behind Monte Carlo Markov ChainsTushar Tank
 
Introduction of General Pharmacology PPT.pptx
Introduction of General Pharmacology PPT.pptxIntroduction of General Pharmacology PPT.pptx
Introduction of General Pharmacology PPT.pptxRenuka N Sunagad
 
Writing Agony Letter & If type O+1 & Diphthongs + Text “Arab Science”.pdf
Writing Agony Letter & If type O+1 & Diphthongs + Text “Arab Science”.pdfWriting Agony Letter & If type O+1 & Diphthongs + Text “Arab Science”.pdf
Writing Agony Letter & If type O+1 & Diphthongs + Text “Arab Science”.pdfMr Bounab Samir
 
DISCOURSE: TEXT AS CONNECTED DISCOURSE
DISCOURSE:   TEXT AS CONNECTED DISCOURSEDISCOURSE:   TEXT AS CONNECTED DISCOURSE
DISCOURSE: TEXT AS CONNECTED DISCOURSEMYDA ANGELICA SUAN
 
skeletal system details with joints and its types
skeletal system details with joints and its typesskeletal system details with joints and its types
skeletal system details with joints and its typesMinaxi patil. CATALLYST
 
Exit Essay - Save the Filipino Language by Renz Perez.docx
Exit Essay - Save the Filipino Language by Renz Perez.docxExit Essay - Save the Filipino Language by Renz Perez.docx
Exit Essay - Save the Filipino Language by Renz Perez.docxMYDA ANGELICA SUAN
 
Grantseeking Solo- Securing Awards with Limited Staff PDF.pdf
Grantseeking Solo- Securing Awards with Limited Staff  PDF.pdfGrantseeking Solo- Securing Awards with Limited Staff  PDF.pdf
Grantseeking Solo- Securing Awards with Limited Staff PDF.pdfTechSoup
 

Recently uploaded (20)

Different types of animal Tissues DMLT .pptx
Different types of animal Tissues DMLT .pptxDifferent types of animal Tissues DMLT .pptx
Different types of animal Tissues DMLT .pptx
 
2.15.24 Making Whiteness -- Baldwin.pptx
2.15.24 Making Whiteness -- Baldwin.pptx2.15.24 Making Whiteness -- Baldwin.pptx
2.15.24 Making Whiteness -- Baldwin.pptx
 
Detailed Presentation on Human Rights(1).pptx
Detailed Presentation on Human Rights(1).pptxDetailed Presentation on Human Rights(1).pptx
Detailed Presentation on Human Rights(1).pptx
 
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptxCONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
 
The Institutional Origins of Canada’s Telecommunications Mosaic
The Institutional Origins of Canada’s Telecommunications MosaicThe Institutional Origins of Canada’s Telecommunications Mosaic
The Institutional Origins of Canada’s Telecommunications Mosaic
 
D.pharmacy Pharmacology 4th unit notes.pdf
D.pharmacy Pharmacology 4th unit notes.pdfD.pharmacy Pharmacology 4th unit notes.pdf
D.pharmacy Pharmacology 4th unit notes.pdf
 
LIGHT,MIRROR,REFLECTION& REFRACTION. (Optometric optics)
LIGHT,MIRROR,REFLECTION& REFRACTION. (Optometric optics)LIGHT,MIRROR,REFLECTION& REFRACTION. (Optometric optics)
LIGHT,MIRROR,REFLECTION& REFRACTION. (Optometric optics)
 
EDL 290F Week 1 - Meet Me at the Start Line.pdf
EDL 290F Week 1 - Meet Me at the Start Line.pdfEDL 290F Week 1 - Meet Me at the Start Line.pdf
EDL 290F Week 1 - Meet Me at the Start Line.pdf
 
LOGISTICS AND SUPPLY CHAIN MANAGEMENT
LOGISTICS  AND  SUPPLY CHAIN  MANAGEMENTLOGISTICS  AND  SUPPLY CHAIN  MANAGEMENT
LOGISTICS AND SUPPLY CHAIN MANAGEMENT
 
Caldecott Medal Book Winners and Media Used
Caldecott Medal Book Winners and Media UsedCaldecott Medal Book Winners and Media Used
Caldecott Medal Book Winners and Media Used
 
Media Relations for Public Relations Class
Media Relations for Public Relations ClassMedia Relations for Public Relations Class
Media Relations for Public Relations Class
 
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRASACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
 
Bayesian Analysis Fundamentals with Examples
Bayesian Analysis Fundamentals with ExamplesBayesian Analysis Fundamentals with Examples
Bayesian Analysis Fundamentals with Examples
 
Intuition behind Monte Carlo Markov Chains
Intuition behind Monte Carlo Markov ChainsIntuition behind Monte Carlo Markov Chains
Intuition behind Monte Carlo Markov Chains
 
Introduction of General Pharmacology PPT.pptx
Introduction of General Pharmacology PPT.pptxIntroduction of General Pharmacology PPT.pptx
Introduction of General Pharmacology PPT.pptx
 
Writing Agony Letter & If type O+1 & Diphthongs + Text “Arab Science”.pdf
Writing Agony Letter & If type O+1 & Diphthongs + Text “Arab Science”.pdfWriting Agony Letter & If type O+1 & Diphthongs + Text “Arab Science”.pdf
Writing Agony Letter & If type O+1 & Diphthongs + Text “Arab Science”.pdf
 
DISCOURSE: TEXT AS CONNECTED DISCOURSE
DISCOURSE:   TEXT AS CONNECTED DISCOURSEDISCOURSE:   TEXT AS CONNECTED DISCOURSE
DISCOURSE: TEXT AS CONNECTED DISCOURSE
 
skeletal system details with joints and its types
skeletal system details with joints and its typesskeletal system details with joints and its types
skeletal system details with joints and its types
 
Exit Essay - Save the Filipino Language by Renz Perez.docx
Exit Essay - Save the Filipino Language by Renz Perez.docxExit Essay - Save the Filipino Language by Renz Perez.docx
Exit Essay - Save the Filipino Language by Renz Perez.docx
 
Grantseeking Solo- Securing Awards with Limited Staff PDF.pdf
Grantseeking Solo- Securing Awards with Limited Staff  PDF.pdfGrantseeking Solo- Securing Awards with Limited Staff  PDF.pdf
Grantseeking Solo- Securing Awards with Limited Staff PDF.pdf
 

Editor's Notes

  1. \n
  2. \n
  3. \n
  4. \n
  5. \n
  6. \n
  7. \n
  8. \n
  9. \n
  10. \n
  11. \n
  12. \n
  13. \n
  14. \n
  15. \n
  16. \n
  17. \n
  18. \n
  19. \n
  20. \n
  21. \n
  22. \n
  23. \n
  24. \n
  25. \n
  26. \n
  27. \n
  28. \n
  29. \n
  30. \n
  31. \n
  32. \n
  33. \n
  34. \n
  35. \n
  36. \n
  37. \n
  38. \n
  39. \n
  40. \n
  41. \n
  42. \n
  43. \n
  44. \n
  45. \n
  46. \n
  47. \n
  48. \n
  49. \n
  50. \n
  51. \n
  52. \n
  53. \n
  54. \n
  55. \n
  56. \n
  57. \n
  58. \n
  59. \n
  60. \n
  61. \n
  62. \n
  63. \n
  64. \n
  65. \n
  66. \n
  67. \n
  68. \n
  69. \n
  70. \n
  71. \n
  72. \n
  73. \n