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7 Tips for Designing Top Tech Training Tutorials

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Self-paced eLearning tutorials are a great way to provide technology training to library staff and patrons. Tutorials can be used to for everything from basic technology to ILS implementation. The key to designing truly effective eLearning lies in the design process. From storyboards to screencasting to successive approximation, this session will share tips to help you design highly effective eLearning for your library and examples of successful technology training tutorials.

Presented by Crystal Schimpf & Ginny Mies
LITA Forum 2017 (Library and Information Technology Association)

Published in: Education
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7 Tips for Designing Top Tech Training Tutorials

  1. 1. 7 Tips for Designing Top Tech Training Tutorials Crystal Schimpf & Ginny Mies LITA Forum November 11, 2017 #litaforum #7tipstechtutorials
  2. 2. Crystal Schimpf o Librarian o Consultant o Training & Instructional Design o eLearning Design • DigitalLearn.org • Project Outcome • Infopeople • International City/County Management Association
  3. 3. DigitalLearn.org Public Library Association o Interactive o Self-paced courses o Articulate storyline o Custom website
  4. 4. Project Outcome Public Library Association o Video o Short tutorials o Camtasia & SnagIt o Vimeo
  5. 5. Building an Effective Learning Culture Infopeople o Instructor-led o Online course o Storyline & video o Docebo LMS
  6. 6. Ginny Mies o eResources Librarian at SMCL o Former Content Developer for TechSoup for Libraries o Former Tech Journalist (PCWorld/Macworld)
  7. 7. Supporting San Mateo County Online o Population served: 270,000 o 12 libraries, 1 bookmobile serving: • 11 towns • Unincorporated county across 744 sq miles o 2 million digital items in collection o 750 circulating Wi-Fi hotspots
  8. 8. Online vs. In-Library: Seamless Customer Service We want to provide the same level of customer service online as we do in the library!
  9. 9. Online Patron Tutorials
  10. 10. Online Staff Training • Choose Your Own Adventure • Step-by-step documents • PowerPoint videos
  11. 11. Do you have experience designing tech training tutorials? Or other types of eLearning?
  12. 12. Tech Training Tutorial Examples o DigitalLearn.org o GCF LearnFree o Niche Academy o Lynda.com o Tech Boomers o Gale Courses o YouTube o Coursera
  13. 13. 1. Use iterative design 2. Pick a format that fits 3. Keep tutorials short 4. Start with storyboarding 5. Plan out screen shots 6. Record good audio 7. Make it personal 7 Tips for Top Tech Training Tutorials
  14. 14. 1. Use iterative design
  15. 15. 1. Use iterative design o Allow for imperfection o Use agile design methodologies o Reflect, improve, revise
  16. 16. 1a. Allow for imperfection Perfection in eLearning is unattainable
  17. 17. Evaluate Develop Prototype/ Design Successive Approximation Model 1b. Use agile design methodologies
  18. 18. 1c. Reflect, improve, revise Evaluate Develop Prototype/ Design Evaluate Develop Prototype/ Design Evaluate Develop Prototype/ Design
  19. 19. 1c. Reflect, improve, revise
  20. 20. 1c. Reflect, improve, revise
  21. 21. 2. Pick a format that fits
  22. 22. o Text + image o Demo video o Step-by-step tutorial o Interactive tutorial 2. Pick a format that fits
  23. 23. 2a. Format: Text + Image
  24. 24. 2b. Format: Screencast video
  25. 25. 2c. Format: Step-by-step tutorial
  26. 26. 2d. Format: Interactive tutorial
  27. 27. 3. Keep tutorials short
  28. 28. 3. Keep tutorials short o Microlearning o Chunked learning o Courses broken into small pieces
  29. 29. 3a. Microlearning
  30. 30. 3b. Chunked Learning
  31. 31. 1 2 3 4 5 1 2 3 4 5 3c. Courses in Small Pieces
  32. 32. 3d. What Patrons Want: Access! Action-focused Visuals and call-outs
  33. 33. 4. Start with Storyboarding
  34. 34. 4. Start with storyboarding o Draft it out: • Script notes • On screen text • Graphic elements • Animation ideas o Don’t add unnecessary content
  35. 35. 4a. Draft it out
  36. 36. 4a. Draft it out
  37. 37. 4b. Don’t add unnecessary content
  38. 38. 4b. Don’t add unnecessary content
  39. 39. 4b. Don’t add unnecessary content
  40. 40. 4b. Don’t add unnecessary content Everything has a reason.
  41. 41. 5. Plan out screenshots
  42. 42. o Live screencast vs. sequenced screenshots …or how about both? o Determine assets needed o Test quality & aspect ratio 5. Plan out screen shots5. Plan out screenshots
  43. 43. 5a. Live screencast
  44. 44. 5a. Sequenced screenshots
  45. 45. Screenclipping tools are your best friends! 5a. Screenclipping tools
  46. 46. 5b. Determine assets needed
  47. 47. 5b. Determine assets needed
  48. 48. 5c. Test quality & aspect ratio
  49. 49. 6. Record good audio
  50. 50. 6. Record good audio o Quality microphone o Reduce background noise o Test your levels o Learn basic audio editing skills
  51. 51. 6a. Quality Microphone
  52. 52. 6b. Reduce background noise
  53. 53. 6c. Test Your Levels “Testing…. Testing… 1-2-3…”
  54. 54. Camtasia’s built-in sound editor 6d. Learn basic audio editing skills
  55. 55. 7. Make it personal
  56. 56. 7. Make it personal o Use conversational style o Include relatable examples o Provide good customer experience
  57. 57. 7a. Use conversational style Speak casually “I’ll” “You should” Don’t speak formally “I will” “One should”
  58. 58. 7b. Include relatable examples
  59. 59. 7c. Provide good customer experience Friendly, welcoming tone
  60. 60. 7c. Provide good customer experience Consistent branding
  61. 61. 1. Use iterative design 2. Pick a format that fits 3. Keep tutorials short 4. Start with storyboarding 5. Plan out screen shots 6. Record good audio 7. Make it personal 7 Tips for Top Tech Training Tutorials
  62. 62. Questions?
  63. 63. Discussion
  64. 64. Thank you! Ginny Mies mies@smcl.org @g1nny Crystal Schimpf crystal@kixal.com @kixalkixal Download presentation materials at this link: http://bit.ly/2h95zP8

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