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6Six Essential Skills for
One on One Tech Instruction
Agenda
»  Introductions
»  Reflection
»  Challenges
»  Skills
»  Q&A
Reflection Question
Think of a time when you had to learn a
new technology through individual or
group instruction.
»  What worked well?
»  What did not work well?
Tech Instruction Challenges
»  Interpersonal communication
»  Teaching techniques
»  Learner attitude & engagement
»  Reaction to learner
NOT as much about the tech as we think!
Tech Instruction Methods
RecordedGroup
VirtualOne-on-One
5. Take it slow
4. Stay focused
3. Give up control
2. Assess the need
6. Communicate clearly
1. Be welcoming
6 Essential Skills
for One-on-One
Tech Instruction
1. Be welcoming
1
Photo	
  Credit:	
  Flickr,	
  Lars	
  Hammar	
  h6ps://flic.kr/p/4jTRQc	
  
How-to: Be welcoming
»  Friendly smile
»  Meet them where they are
»  Get to know the learner
1
2. Assess the need
2
How-to: Assess the need
»  Ask lots of questions
»  Clarify the question/problem
»  Identify their goals
»  Don’t jump to conclusions
»  Learn their interests
2
3. Give up control
3
Photo	
  credit:	
  Flickr,	
  Dale	
  Lane	
  h6ps://flic.kr/p/9PS7DF	
  
»  Let them “drive”
»  Allow hands-on practice
»  Let them lead
»  Collaborate with them
How-to: Give up control
3
4. Stay focused
4
Photo	
  credit:	
  KeepCalm-­‐o-­‐maGc,	
  Raquel,	
  h6p://www.keepcalm-­‐o-­‐maGc.co.uk/p/keep-­‐calm-­‐and-­‐focus-­‐your-­‐a6enGon/	
  
How-to: Stay focused
»  Listen closely
»  React thoughtfully
»  Improvise: Be flexible & creative
»  Admit your own limits
»  Learn with them
4
5. Go slow
5
Photo	
  credit:	
  Flickr,	
  dotpolka	
  h6ps://flic.kr/p/fT5yf	
  
How-to: Go slow
»  Break it down into steps
»  Select teaching points with care
»  Don’t assume knowledge
»  Be patient
5
6. Communicate clearly
6
How-to:
Communicate clearly
»  Simplify ideas & concepts
»  Give relevant examples
»  Avoid jargon
»  Check in with learners
»  Allow for Q&A
6
5. Take it slow
4. Stay focused
3. Give up control
2. Assess the need
6. Communicate clearly
1. Be welcoming
6 Essential Skills
for One-on-One
Tech Instruction
BONUS
TIP
HAVE FUN!!!
Photo	
  credit:	
  Flickr,	
  Link	
  Humans	
  h6ps://flic.kr/p/dFZcpr	
  
HAVE FUN!!!
»  Tell jokes
»  Use puns
»  Show silly images
»  Practice with fun websites
5. Take it slow
4. Stay focused
3. Give up control
2. Assess the need
6. Communicate clearly
1. Be welcoming
6 Essential Skills
for One-on-One
Tech Instruction
BONUS TIP: HAVE FUN!!!
Thank
you!
www.kixal.com
info@kixal.com
@kixalkixal
Resources
Competencies
»  Technology Trainer Competencies
(Colorado State Library)
http://coloradovirtuallibrary.org/create/technology-trainer-competencies
»  Competency Index for the Library Field
(WebJunction)
http://webjunction.org/documents/webjunction/Competency_Index_for_the_Library_Field.html
Learning Technology
»  DigitalLearn.org 
http://digitallearn.org/
»  GCF Learn Free 
http://www.gcflearnfree.org/
»  CommonCraft 
http://www.commoncraft.com/
»  OnGuard Online
http://www.commoncraft.com/

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