This document discusses different approaches to management for micro cooperatives. It outlines five areas for managers to focus on: knowing your capability, knowing your cooperative, knowing your co-employees, knowing your co-owners, and knowing your community. For each area, it provides several bullet points of specific information that managers should understand, such as the cooperative's history and goals, conducting needs assessments of members, and complying with government regulations. The overall message is that effective management of a cooperative requires having knowledge and understanding across these different areas.

1. MANAGEMENT
APPROACHES TO
MICRO COOPS
TUBAO MULTI-PURPOSE COOPERATIVE (TMC)

4. ABOUTTMC
• On August 13, 1966, through the initiative of Rev. Fr. JAIME
QUATANNENS a Belgian Missionary Priest of the CICM
congregation,TUBAO CREDIT UNION, INC. (TCUI) as was
originally named, nowTUBAO MULTIPURPOSE COOPERATIVE
(TMC) was established.
• It started operations with an initial capitalization of P 314.00 from
39 pioneering members and membership was open only forTubao
residents. Over the years, it graduated from being a micro
cooperative to a small, medium then large cooperative.

5. ABOUTTMC
• Presently,TMC now has 3 satellite offices in Bauang, Rosario and
Bacnotan, La Union with over 30,000 members. Membership is
now open to all residents of Luzon. A laboratory cooperative was
also formed to cater to minors and serve as training ground for its
members to prepare them for regular membership.
• The Services offered are Loans, Savings deposit,Time deposit,
Share capital deposit, Money remittance, ATM services,
Commercial spaces rental, etc.

6. MANAGEMENT
• Manager –The person responsible for controlling or
administering all or part of a company or similar organization.
• Function - Has general charge of all the phases of the business
operations of the cooperative, subject to the policies and
guidelines set by the Board of Directors and the General
Assembly.
• MANAGEMENT is about getting things done, properly.

7. KYC or KnowYour Cs
I. KNOWYOUR CAPABILITY – Know thyself.
II. KNOWYOUR COOPERATIVE
III.KNOWYOUR CO-EMPLOYEES
IV.KNOWYOUR CO-OWNERS
V. KNOWYOUR COMMUNITY

8. KNOWYOUR CAPABILITY – Know thyself
• Qualification. Are you really qualified and fit for the job? As the
manager of your cooperative and the ‘go to guy’, a lot is
expected of you from the members, officers and employees.
• Know your strengths, your weaknesses and limitations.
Knowing them would enable you to respond appropriately to
any action and arrive at better decisions.
• Enhance your capabilities. Enhance your knowledge and
capabilites time and again to adapt to present times.

9. KNOWYOUR CAPABILITY – Know thyself
• Attend trainings and seminars. Attend trainings and seminars
being offered by your federation or union.
• Take the extra mile. Take the extra mile of advancing your
capabilities through research and other methods of learning
available in the internet

10. KNOWYOUR COOPERATIVE
• History of your cooperative. Learn by heart the history of your
cooperative, the people behind its success. Get to know very
well the officers, employees and the members, if possible.
• Vision, Mission and Goals. Memorize yourVMG so that you will
be aware of your objectives.
• Understand the Cooperative’s business. Have a deeper
understanding of the business of the cooperative inside and out
because every decision you make could somehow affect the
lives of the employees and members.

11. KNOWYOUR COOPERATIVE
• SWOT analysis. Conduct a SWOT analysis to understand and
address properly the prospects of your cooperative.
• Cooperate with other cooperatives. Cooperate with other
cooperatives and conduct benchmarking activities to learn and
share best practices.

12. KNOWYOUR CO-EMPLOYEES
• Know basic personal Information. Know the at least the basic
details of all employees like their names, background, expertise,
capabilities, etc.
• Job description. Create a job despcription for each employee.
Let them respect and follow the chain of command.
• Humarn Resources Policy Manual. Create a Human Resources
Policy Manual and adhere strictly to the provisions.
• Trainings and Seminars. Provide opportunities for learning by
sending them to educational trainings and seminars.

13. KNOWYOUR CO-EMPLOYEES
• Benefits and Privileges. Great benefits and training programs
would almost always certainly assure loyalty to the cooperative.
• Communication. Communicate or conduct regular staff
meeting for information and updates. Ask feedback from the
employees on how to improve operations or on issues affecting
the staff that you can help in resolving.

14. KNOWYOUR CO-OWNERS
• Real owners. They are the real owners-members of the
cooperative without whose patronage and contributions, the
cooperative would not exist.
• Patronage. Encourage them to patronize the services of the
cooperative. Ask them to introduce new members to the
cooperative.
• Know their needs. Interview your members whenever possible
and ask what the cooperative can still do to help.

15. KNOWYOUR CO-OWNERS
• Survey. Conduct surveys or place a suggestion box in the lobby
or install a feedback system.
• Membership Information System. Create a membership
information system for monitoring purposes.

16. KNOWYOUR COMMUNITY
• Information. Gather as much information as you can about the
community to better understand the needs of the residents-
members in order to come up with the products and services
they are interested.
• Development. Make your community thrive because it is where
your cooperative is rooted and where it gets its much needed
support. Give back to show your concern to the community in
the form of community services such as free health or social
services.

17. KNOWYOUR COMMUNITY
• CDA. Consult the authority for all needed information and
guidance.
• Government. Comply to all rules and regulations and the laws
of the Republic of the Phillipines.

18. "Management is the coordination of all resources through the
process of planning, organizing, directing and controlling in order
to attain stated goals." – Henry Sisk
It is knowing all of the above to come up with a plan to
systematically (organize-direct-control) attain the cooperative’s
VMG.

19. THANK YOU!