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OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
Appropriate Clothing
Tools & Equipment Used on the Job
Chemical Hazards & Your Right to Know
Fire Safety
Ergonomics
Drug’s in the Work Place
Prevention of Back Injuries
Reporting Injuries
FIRST THINGS TO DO…..
SAFETY EQUIPMENTS AND TOOLS
1. Wear Safety Goggles while working on equipment.
2. Make certain computer parts are placed on anti-
static material.
3. Make certain all equipment is grounded.
1. Always use the right tool because using the wrong
tool is dangerous
2. When you finish a project, make certain you store
all tools in the proper storage provided
3. Leave your workstation the way you found it (Neat
& Clean)
Before using any chemicals on the job
1. Find out what it is
2. Find out what it can do
3. Find out how you can protect yourself from
harm
ELECTRICAL SAFETY
1. Do not overload electrical outlets
2. If a circuit blows, there is a PROBLEM—tell your
supervisor
3. Keep cords out of walkways
4. Use proper voltage in equipment
5. Don’t expose computer software disks to electromagnetic
fields
FIRE SAFETY
1. Know locations of all fire emergency pulls
2. Be familiar with all fire exits
3. Know location of all fire extinguishers
4. Know which fire extinguisher is used for which type of
fire & use only if you have been trained in doing so.
5. Evacuate immediately if fire alarm sounds
ERGONOMIC HAZARDS
Visual Problems- Eyestrain, Irritation, Headaches due to:
1. Poor Lighting
2. Poor screen resolution and/or positioning
3. Copy material that is difficult to read
Fatigue
1. Adjust Display Screen
2. Adjust Chair
3. Adjust Mouse/Keyboard
4. Take frequent rest pauses
HARDWARE COMPONENTS
CHASSIS
A computer case (also known as a computer
chassis, cabinet, box, tower, enclosure, housing, '"system 
unit'" or simply case) is the enclosure that contains most of the 
components of a computer (usually excluding the display, 
keyboard and mouse). 
CHASSIS
Cases can come in many different sizes (known as form
factors). The size and shape of a computer case is usually
determined by the form factor of the motherboard, since it is
the largest component of most computers.
Consequently, personal computer form factors typically specify
only the internal dimensions and layout of the case.
Form factors for rack-mounted and blade servers may include
precise external dimensions as well, since these cases must
themselves fit in specific enclosures.
FORM FACTORS
ATX motherboard and power supply may take on several external forms, such as 
a vertical tower (designed to sit on the floor, height > width) or a flat desktop
(height < width) or pizza box (height ≤ 2 inches, designed to sit on the desk under 
the computer's monitor). Full-size tower cases are typically larger in volume than 
desktop cases, with more room for drive bays and expansion slots. 
Desktop cases—and mini-tower cases designed for the reduced microATX form 
factor—are popular in business environments where space is at a premium. 
Form factor
Origi
nate
d
Max. size
Typical
feature-
set
(compar
ed to
ATX)
Typi
cal
CPU
flexi
bility
Power
handlin
g
Notes
(typical usage, Market adoption, etc)
XT
IBM
 1983
8.5 × 11 in
216 × 279 
mm
Obsolete, see Industry Standard Architecture. The IBM Personal Computer XT was the successor 
to the original IBM PC, its first home computer. As the specifications were open, many clone
 motherboards were produced and it became a de facto standard.
AT
(Advanced
Technology)
IBM
 1984
12 × 11–
13 in
305 × 279–
330 mm
Obsolete, see Industry Standard Architecture. Created by IBM for the IBM Personal Computer/AT, 
an Intel 80286 machine. Also known as Full AT, it was popular during the era of the Intel 80386
 microprocessor. Superseded by ATX.
Baby-AT
IBM
 1985
8.5 × 10–
13 in
216 × 254–
330 mm
IBM's 1985 successor to the AT motherboard. Functionally equivalent to the AT, it became 
popular due to its significantly smaller size.
ATX
Intel
 1996
12 × 9.6 in
305 × 244 
mm
Created by Intel in 1995. As of 2007, it is the most popular form factor for commodity 
motherboards. Typical size is 9.6 × 12 in although some companies extend that to 10 × 12 in.
SSI CEB SSI
12 × 10.5 in
305 × 267 
mm
Created by the Server System Infrastructure (SSI) forum. Derived from the EEB and ATX 
specifications. This means that SSI CEB motherboards have the same mounting holes and the 
same IO connector area as ATX motherboards.
microATX 1996
9.6 × 9.6 in
244 × 244 
mm
A smaller variant of the ATX form factor (about 25% shorter). Compatible with most ATX cases, 
but has fewer slots than ATX, for a smaller power supply unit. Very popular for desktop and 
small form factor computers as of 2007.
Mini-ATX
AOp
en 20
05
5.9 × 5.9 in
150 × 150 
mm
Mini-ATX is slightly smaller than Micro-ITX. Mini-ATX motherboards were design with MoDT 
(Mobile on Desktop Technology) which adapt mobile CPU for lower power requirement, less heat 
generation and better application capability.
FlexATX
Intel 
1999
9.0 × 7.5 in
228.6 × 19
0.5 mm 
max.
A subset of microATX developed by Intel in 1999. Allows more flexible motherboard design, 
component positioning and shape. Can be smaller than regular microATX.
Mini-ITX
VIA 2
001
6.7 × 6.7 in
170 × 170 
mm max.
A small, highly-integrated form factor, designed for small devices such as thin clients and set-top 
boxes.
Nano-ITX
VIA 2
003
4.7 × 4.7 in
120 × 120 
mm
Targeted at smart digital entertainment devices such as PVRs, set-top boxes, media centers and 
Car PCs, and thin devices.
POWER SUPPLY
A power supply unit (PSU) is the component that supplies power to the other 
components in a computer. More specifically, a power supply unit is typically 
designed to convert general-purpose alternating current (AC) electric power from 
the mains (100-127V in North America, parts of South America, Japan, and 
Taiwan; 220-240V in most of the rest of the world) to usable low-voltage direct 
current (DC) power for the internal components of the computer. Some power 
supplies have a switch to change between 230 V and 115 V. 
24-pin ATX12V 2.x power supply connector
(20-pin omits the last four: 11, 12, 23 and 24)
Color Signal Pin Pin Signal Color
Orange +3.3 V 1 13
+3.3 V Orange
+3.3 V sense Brown
Orange +3.3 V 2 14 −12 V Blue
Black Ground 3 15 Ground Black
Red +5 V 4 16 Power on Green
Black Ground 5 17 Ground Black
Red +5 V 6 18 Ground Black
Black Ground 7 19 Ground Black
Grey Power good 8 20 No connection
Purple +5 V standby 9 21 +5 V Red
Yellow +12 V 10 22 +5 V Red
Yellow +12 V 11 23 +5 V Red
Orange +3.3 V 12 24 Ground Black
MOLEX
The 4-pin power connector used in PCs commonly known as a Molex
connector. Yellow and red wires provide +12 V and +5 V respectively, with 
black wires being ground. 
USED FOR:
 HARD DISK DRIVES
 OPTICAL DRIVES(CD/DVD ROM)
USED FOR:
 HARD DISK DRIVES
 OPTICAL DRIVES(CD/DVD ROM)
MOLEX
USED FOR:
 HARD DISK DRIVES
 OPTICAL DRIVES(CD/DVD ROM)
Serial ATA (SATA or Serial Advanced Technology Attachment) is a computer 
bus interface for connecting host bus adapters to mass storage devices such 
as hard disk drives and optical drives.
A 15-pin Serial ATA power receptacle.
This connector does not provide the extended
pins 4 and 12 needed for hot-plugging.   
SATA
USED FOR:
 HARD DISK DRIVES
 OPTICAL DRIVES(CD/DVD ROM)
Pin # Mating Function
 — Coding notch
1 3rd
3.3 V2 3rd
3 2nd
4 1st
Ground5 2nd
6 2nd
7 2nd
5 V8 3rd
9 3rd
10 2nd Ground
11 3rd
Staggered spinup/activity
(in supporting drives)
12 1st Ground
13 2nd
12 V14 3rd
15 3rd
Hot swapping and hot plugging are 
terms used to describe the functions of 
replacing computer system components 
without shutting down the system. 
HOT SWAP CAPABILITY
MINI FIT JR.-MOLEX (“MINI-MOLEX”)
The Mini-Fit, Jr. can be found in consumer applications, such as white goods, 
requiring high density and high current. 
These connectors are polarized so that they cannot be inserted incorrectly, and 
lock into position using a latch. 
USED FOR:
 FLOPPY DRIVES
MOTHERBOARD
A motherboard is the central printed circuit board (PCB) in many 
modern computers and holds many of the crucial components of the system, while 
providing connectors for other peripherals. The motherboard is sometimes 
alternatively known as the main board, system board, or, on Apple computers, 
the logic board. It is also sometimes casually shortened to mobo. 
PARTS OF THE MOTHERBOARD
A CPU socket or slot is an electrical component that attaches to a printed circuit 
board (PCB) and is designed to house a CPU (also called a microprocessor). It is 
a special type of integrated circuit socket designed for very high pin counts. A CPU 
socket provides many functions, including a physical structure to support the CPU, 
support for a heat sink, facilitating replacement (as well as reducing cost), and 
most importantly, forming an electrical interface both with the CPU and the PCB. 
Accelerated Graphics Port (often shortened to AGP) is a high-speed point-to-
point channel for attaching a video card to a computer's motherboard, primarily to 
assist in the acceleration of 3D computer graphics. 
PCI Express (Peripheral Component Interconnect Express), officially 
abbreviated as PCIe (or PCI-E, as it is commonly called), is a computer expansion 
card standard designed to replace the older PCI, PCI-X, and AGP standards. PCIe 
2.1 is the latest standard for expansion cards that is available on 
mainstream personal computers. 
PERIPHERAL COMPONENT INTERCONNECT - part of the PCI Local
Bus standard and often shortened to PCI) is a computer bus for 
attaching hardware devices in a computer. 
Typical PCI cards used in PCs include: network cards, sound cards, modems, 
extra ports such as USB or serial, TV tuner cards and disk controllers.  
slots into which the system's main memory is to be installed (typically in the 
form of DIMM modules containing DRAM chips) 
MEMORY SLOTS
DIMM, or dual in-line memory module, comprises a series of dynamic random 
access memory integrated circuits. 
Dynamic random access memory (DRAM) is a type of random access 
memory that stores each bit of data in a separate capacitor within an integrated 
circuit. Since real capacitors leak charge, the information eventually fades 
unless the capacitor charge is refreshed periodically. 
NORTH BRIDGE
also known as a Memory Controller Hub (MCH) or an Integrated Memory
Controller (IMC) in Intel systems (AMD, VIA, SiS and others usually use 
'northbridge'), is one of the two chips in the core logic chipset on a PC 
motherboard 
FUNCTIONS :
The northbridge typically handles communications 
among the CPU, RAM, BIOS ROM, and PCI 
Express (or AGP) video cards, and the southbridge. 
NORTH BRIDGE
also known as a Memory Controller Hub (MCH) or an Integrated Memory
Controller (IMC) in Intel systems (AMD, VIA, SiS and others usually use 
'northbridge'), is one of the two chips in the core logic chipset on a PC 
motherboard 
SOUTH BRIDGE
FUNCTIONS :
 also known as an I/O Controller Hub (ICH) in Intel systems 
(AMD, VIA, SiS and others usually use 'southbridge'), is a chip that implements 
the "slower" capabilities of the motherboard in a northbridge/southbridge 
chipset computer architecture. 
IDE
TYPES :
Integrated Drive Electronics - a computer hardware bus used primarily for hard 
disk drives and optical drives (e.g. CD, DVD) 
Parallel ATA (PATA) is an obsolete interface standard for the connection 
of storage devices such as hard disks, solid-state drives, and CD-ROM drives 
in computers. 
Serial ATA (SATA or Serial Advanced Technology Attachment) is 
a computer bus interface for connecting host bus adapters to mass storage 
devices such as hard disk drives and optical drives. 
CMOS
Complementary Metal-Oxide-Semiconductor is a technology for 
constructing integrated circuits. CMOS technology is used 
in microprocessors, microcontrollers, static RAM, and other digital logic circuits. 
BIOS
 the Basic Input/Output System (BIOS), also known as the System BIOS. 
FUNCTIONS :
 Overclocking
 Boot Device Priority Settings
 Adjusting System Time/Date
 Enable/Disable Devices
CENTRAL PROCESSING UNIT (CPU)
is the portion of a computer system that carries out the instructions of
a computer program, and is the primary element carrying out the computer's
functions. The central processing unit carries out each instruction of the
program in sequence, to perform the basic arithmetical, logical, and
input/output operations of the system.
RANDOM ACCESS MEMORY (RAM)
is a form of computer data storage. Today, it takes the form of integrated
circuits that allow stored data to be accessed in any order (i.e., at random).
"Random" refers to the idea that any piece of data can be returned in
a constant time, regardless of its physical location and whether or not it is
related to the previous piece of data. The word RAM is often associated
with volatile types of memory (such as DRAM memory modules), where the
information is lost after the power is switched off.
RANDOM ACCESS MEMORY (RAM)
is a form of computer data storage. Today, it takes the form of integrated
circuits that allow stored data to be accessed in any order (i.e., at random).
"Random" refers to the idea that any piece of data can be returned in
a constant time, regardless of its physical location and whether or not it is
related to the previous piece of data. The word RAM is often associated
with volatile types of memory (such as DRAM memory modules), where the
information is lost after the power is switched off.
HARD DISK DRIVE (HDD)
is a non-volatile storage device for digital data. It features one or more
rotating rigid platters on a motor-driven spindle within a metal case. Data is
encoded magnetically by read/write heads that float on a cushion of air above
the platters.
PARTS OF A HARD DISK DRIVE
PARTS OF A HARD DISK DRIVE
A hard drive consists of a number of platters on a spindle.
The platters are read and written to with heads for reading, writing, and
aligning.
Each platter has two sides.
Each side is divided into a number of rings called tracks. The tracks are
numbered 0 on the outside and usually go up to 1023 tracks.
All the tracks on the platter form a cylinder. Cylinders are also usually
numbered 0-1023.
Each track is divided into sectors. Sectors are the smallest chunk of bytes
usable on a hard drive. Sectors are usually 512 B but are always to the power
of two.
Contiguous tracks form clusters.
A hard disk has one MBR (Master Boot Record). A MBR holds the Partition Table
which says how a disk is partitioned into up to 4 primary partitions, or 3 primary
partitions and 1 extended partition
A primary partition has a specific file system (e.g. FAT or NTFS) and may even
have system file for a specific OS (e.g. W95 or WNT). A primary partition is
assigned a logical hard drive letter.
PARTS OF A HARD DISK DRIVE
CONNECTORS FOR
INTEGRATED PERIPHERALS
PS/2 CONNECTORS
is used for connecting some keyboards and mice to a PC compatible computer
system. Its name comes from the IBM Personal System/2 series of personal
computers, with which it was introduced in 1987. The PS/2 mouse connector
generally replaced the older DE-9 RS-232 "serial mouse" connector, while the
PS/2 keyboard connector replaced the larger 5-pin DIN used in the IBM
PC/AT design.
USB PORTS
Universal Serial Bus (USB) is a specification to establish communication
between devices and a host controller (usually personal computers), developed
and invented by Ajay Bhatt while working for Intel. USB has effectively replaced
a variety of interfaces such as serial and parallel ports. USB can
connect computer peripherals such as mice, keyboards, digital
cameras, printers, personal media players, flash drives, Network Adapters,
and external hard drives.
SERIAL COMMUNICATION PORT
a serial port is a serial communication physical interface through which
information transfers in or out one bit at a time (contrast parallel
port). Throughout most of the history of personal computers, data transfer
through serial ports connected the computer to devices such as terminals and
various peripherals.
While such interfaces as Ethernet, FireWire, and USB all send data as a
serial stream, the term "serial port" usually identifies hardware more or less
compliant to the RS-232 standard, intended to interface with a modem or with a
similar communication device.
VGA PORT
Video Graphics Array (VGA) connector is a three-row 15-pin DE-
15 connector. The 15-pin VGA connector is found on many video cards,
computer monitors, and some high definition television sets. On laptop
computers or other small devices, a mini-VGA port is sometimes used in place
of the full-sized VGA connector. VGA connectors and cables
carry analog component RGBHV (red, green, blue, horizontal sync, vertical
sync) video signals, and VESA Display Data Channel (VESA DDC) data.
PARALLEL PORT
is a type of interface found on computers (personal and otherwise) for
connecting various peripherals. In computing, a parallel port is a parallel
communication physical interface. It is also known as a printer
port or Centronics port. The IEEE 1284 standard defines the bi-directional
version of the port, which allows the transmission and reception of data bits at
the same time.
ETHERNET LAN PORT
is a family of frame-based computer networking technologies for local area
networks (LANs). The name came from the physical concept of the ether. It
defines a number of wiring and signaling standards for the Physical Layer of
the Open Systems Interconnection (OSI) networking model as well as a
common addressing format and Media Access Control at the Data Link Layer.
HARDWARE TROUBLESHOOTING
 POWER SUPPLY TROUBLESHOOTING
 VIDEO CARD TROUBLESHOOTING
 MOTHERBOARD, CPU & RAM TROUBLESHOOTING
POWER SUPPLY TROUBLESHOOTING
The first place to start is always confirming that the power supply
is operating properly. When you start troubleshooting a dead
computer, never ignore the possibility that the AC power to the
PC's power supply is at fault. Power supplies often fail gradually,
giving rise to symptoms that appear to be caused by individual
component failure. Many cheaper PC's ship with power supplies I
would basically describe as "disposable." If I had to choose one
part to blame the majority of intermittent failures in cheap PC's
on, it would be the power supply.
VIDEO CARD TROUBLESHOOTING
When we talk about troubleshooting video failures, we're usually
talking about no image at all on the display. The easy cases to
diagnose are those where the monitor or LCD isn't powering up
properly, or the PC not powering up. Video card failure isn't
uncommon, and video cards can lose their contact with the
motherboard, especially early AGP adapters which frequently
popped out of their slot. Video failure can also be due to
motherboard failure or to external interference, when it comes
to poor image quality.
ACCELERATED GRAPHICS PORT (AGP) VIDEO CARD
PERIPHERAL COMPONENT INTERCONNECT-EXPRESS(PCI-E)
MOTHERBOARD, CPU & RAM TROUBLESHOOTING
HARD DRIVE TROUBLESHOOTING
COMMON COMPUTER PROBLEMS
1. Computer speed or performance has slowed.
Reasons why this happens to your computer:
Lack of maintenance, fragmented data, corrupted registry,
spyware, and unnecessary loading of computer programs
and services can surely affect your PC speed and
performance. Managing your programs and cleaning your
registry can easily boost your computer’s performance
speed up to 30%.
2. Computer system freezes and blue screens of death.
Computer virus or spyware are maybe some of the reasons
why this is happening to your computer. Update your anti-
spyware immediately to avoid this kind of problem and
thoroughly scan your computer to see if it has any viruses or
spywares.
If that doesn’t work try to increase your Computer RAM to
help avoid computer freezes. By increasing the RAM you get
more use out your computer's computing power.
3. The computer keeps on rebooting again and again.
This kind of problem is usually associated with hardware issue.
Faulty power supply is usually the cause of this problem.
Dirty or defective cooling fan is another reason why your
computer is rebooting spontaneously.
When your computer is trying to cool itself when the fan is
defective it automatically switches off. Dust that accumulated in
your computer can trap the heat inside which makes it hotter.
What you should do is to clean the fan and make sure that it is
running properly.
COMPUTER ERROR MESSAGES
Error Message: Disk Boot failure-insert system disk and press enter
CAUSES AND SOLUTIONS:
1: Ensure that your drives are empty
2: BIOS set up
3: New hard drive configuration
4: Hard drive not properly plugged in
5: Restore the corrupted system files notes
Blue Screen of Death (also known as BSoD, blue screen), is caused by a fatal
system error and is the error screen displayed by the Microsoft Windows family of
operating systems upon encountering a critical error, of a non-recoverable nature,
that causes the system to crash.
The most common cause of blue screen errors
In reality, the most common cause of blue screen errors is a device driver
problem. Outdated, incorrect or corrupt drivers can cause the system to encounter
a STOP error, resulting in the BSOD.
SOLUTION: RE-INSTALL OUTDATED OR CORRUPTED HARDWARE DRIVERS
Check your system – run a virus scan and spy ware scan after updating your
definition files.
Run a memory test to check your computer’s RAM. Memory faults can easily cause
blue screen errors, so see if your RAM is error free. Vista and Windows have a
built-in option to test the memory, for XP you can use a program called memtest86.
ASSEMBLY & DISASSEMBLY
SETTING UP WINDOWS XP
Setting up Windows XP:
1. Changing the Boot Device Priority
• Go to BIOS Setup. (During POST, press DELETE or F2)*
• Go to BIOS Features Setup then change the BOOT PRIORITY:
 1st
Boot – CD-ROM
 2nd
Boot – HDD
 3rd
Boot – HDD or Disabled
• Press F10 to Save Changes and to Reboot PC.
* This depends on the BIOS manufacturer
2. Start Computer from CD.
CREATING, DELETING PARTITIONS
FORMATTING YOUR HARD DRIVE
GUI BASED PORTION OF THE SETUP
SETTING UP WINDOWS 2003 SERVER
Setting up Windows Server 2003:
1. Changing the Boot Device Priority
• Go to BIOS Setup. (During POST, press DELETE or F2)*
• Go to BIOS Features Setup then change the BOOT PRIORITY:
 1st
Boot – CD-ROM
 2nd
Boot – HDD
 3rd
Boot – HDD or Disabled
• Press F10 to Save Changes and to Reboot PC.
* This depends on the BIOS manufacturer
2. Start Computer from CD.
GUI BASED PORTION OF THE SETUP
NETWORK CABLING (Straight Through)
Unroll the required length of network cable and add a little extra wire, just
in case. If a boot is to be fitted, do so before stripping away the sleeve and
ensure the boot faces the correct way.
Step 1:
A straight-through cable is used to connect two different-layer devices
(e.g. a hub and a PC).
NETWORK CABLING (Straight Through)
A straight-through cable is used to connect two different-layer devices
(e.g. a hub and a PC).
Carefully remove the outer jacket of the cable. Be careful when stripping the
jacket as to not nick or cut the internal wiring. One good way to do this is to cut
lengthwise with snips or a knife along the side of the cable, away from yourself,
about an inch toward the open end. This reduces the risk of nicking the wires'
insulation.
Step 2:
Inspect the newly revealed wires for any cuts or scrapes that expose the
copper wire inside. If you have breached the protective sheath of any wire, you will
need to cut the entire segment of wires off and start over at step one.
Step 3:
Inspect the newly revealed wires for any cuts or scrapes that expose the
copper wire inside. If you have breached the protective sheath of any wire, you will
need to cut the entire segment of wires off and start over at step one.
Step 3:
Untwist the pairs so they will lay flat between your fingers. The white piece of
thread can be cut off even with the jacket and disposed.
Step 4:
Arrange the wires based on the wiring specifications you are following,
Then Crimp the RJ-45 after arranging the wires.
Step 5:
568B - Put the wires in the following order, from left to right:
 White orange
 Orange
 White Green
 Blue
 White Blue
 Green
 White Brown
 Brown
NETWORK CABLING (Crossover)
A crossover cable connects two devices of the same type, usually connected
asymmetrically, by a modified cable called a crosslink. Such distinction of
devices was introduced by IBM.
The crossing wires in a cable or in a connector adaptor allows:
connecting two devices directly, output of one to input of the other,
NETWORK SETUP (WINDOWS XP)
Peer to Peer Networking:
1. Right-click My Computer, then choose Computer name tab.
2. Under Computer name tab, click Change Button.
3. Change the Computer name according to your network naming
convention. E.g. PC1.
4. Make sure that the workgroup name of all the computer in the network
have the same workgroup name.
NETWORK SETUP (WINDOWS XP)
Basic elements of a computer network include:
hardware, software, and protocols. The interrelationship of these basic
elements constitutes the infrastructure of the network.
If we think of a network as roads, highways, rails, and other means of
transport, the network protocols are the "traffic rules." The network
protocols define how two devices in the network communicate.
1. Start Network Setup via New Connection Wizard
Enter into the Network control window.
Click Start --> Control Panel --> Network Connection.
NETWORK SETUP (WINDOWS XP)
Summary:
Step 1: Connection methods – how will the computer connection to the internet.
Step 2: Assigning a computer name – this will be the identity of the computer to
the network.
Step 3: Assigning a homegroup – the name of the network where computers are
inter-connected.
Step 4: On/Off File and Printer Sharing – this will set the network sharing of files
and printers in the network.

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Computer hardware servicing123

  • 1. OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
  • 2. Appropriate Clothing Tools & Equipment Used on the Job Chemical Hazards & Your Right to Know Fire Safety Ergonomics Drug’s in the Work Place Prevention of Back Injuries Reporting Injuries FIRST THINGS TO DO…..
  • 3. SAFETY EQUIPMENTS AND TOOLS 1. Wear Safety Goggles while working on equipment. 2. Make certain computer parts are placed on anti- static material. 3. Make certain all equipment is grounded.
  • 4. 1. Always use the right tool because using the wrong tool is dangerous 2. When you finish a project, make certain you store all tools in the proper storage provided 3. Leave your workstation the way you found it (Neat & Clean)
  • 5. Before using any chemicals on the job 1. Find out what it is 2. Find out what it can do 3. Find out how you can protect yourself from harm
  • 6. ELECTRICAL SAFETY 1. Do not overload electrical outlets 2. If a circuit blows, there is a PROBLEM—tell your supervisor 3. Keep cords out of walkways 4. Use proper voltage in equipment 5. Don’t expose computer software disks to electromagnetic fields
  • 7. FIRE SAFETY 1. Know locations of all fire emergency pulls 2. Be familiar with all fire exits 3. Know location of all fire extinguishers 4. Know which fire extinguisher is used for which type of fire & use only if you have been trained in doing so. 5. Evacuate immediately if fire alarm sounds
  • 8. ERGONOMIC HAZARDS Visual Problems- Eyestrain, Irritation, Headaches due to: 1. Poor Lighting 2. Poor screen resolution and/or positioning 3. Copy material that is difficult to read Fatigue 1. Adjust Display Screen 2. Adjust Chair 3. Adjust Mouse/Keyboard 4. Take frequent rest pauses
  • 11. CHASSIS Cases can come in many different sizes (known as form factors). The size and shape of a computer case is usually determined by the form factor of the motherboard, since it is the largest component of most computers. Consequently, personal computer form factors typically specify only the internal dimensions and layout of the case. Form factors for rack-mounted and blade servers may include precise external dimensions as well, since these cases must themselves fit in specific enclosures.
  • 12. FORM FACTORS ATX motherboard and power supply may take on several external forms, such as  a vertical tower (designed to sit on the floor, height > width) or a flat desktop (height < width) or pizza box (height ≤ 2 inches, designed to sit on the desk under  the computer's monitor). Full-size tower cases are typically larger in volume than  desktop cases, with more room for drive bays and expansion slots.  Desktop cases—and mini-tower cases designed for the reduced microATX form  factor—are popular in business environments where space is at a premium. 
  • 13.
  • 14. Form factor Origi nate d Max. size Typical feature- set (compar ed to ATX) Typi cal CPU flexi bility Power handlin g Notes (typical usage, Market adoption, etc) XT IBM  1983 8.5 × 11 in 216 × 279  mm Obsolete, see Industry Standard Architecture. The IBM Personal Computer XT was the successor  to the original IBM PC, its first home computer. As the specifications were open, many clone  motherboards were produced and it became a de facto standard. AT (Advanced Technology) IBM  1984 12 × 11– 13 in 305 × 279– 330 mm Obsolete, see Industry Standard Architecture. Created by IBM for the IBM Personal Computer/AT,  an Intel 80286 machine. Also known as Full AT, it was popular during the era of the Intel 80386  microprocessor. Superseded by ATX. Baby-AT IBM  1985 8.5 × 10– 13 in 216 × 254– 330 mm IBM's 1985 successor to the AT motherboard. Functionally equivalent to the AT, it became  popular due to its significantly smaller size. ATX Intel  1996 12 × 9.6 in 305 × 244  mm Created by Intel in 1995. As of 2007, it is the most popular form factor for commodity  motherboards. Typical size is 9.6 × 12 in although some companies extend that to 10 × 12 in. SSI CEB SSI 12 × 10.5 in 305 × 267  mm Created by the Server System Infrastructure (SSI) forum. Derived from the EEB and ATX  specifications. This means that SSI CEB motherboards have the same mounting holes and the  same IO connector area as ATX motherboards. microATX 1996 9.6 × 9.6 in 244 × 244  mm A smaller variant of the ATX form factor (about 25% shorter). Compatible with most ATX cases,  but has fewer slots than ATX, for a smaller power supply unit. Very popular for desktop and  small form factor computers as of 2007. Mini-ATX AOp en 20 05 5.9 × 5.9 in 150 × 150  mm Mini-ATX is slightly smaller than Micro-ITX. Mini-ATX motherboards were design with MoDT  (Mobile on Desktop Technology) which adapt mobile CPU for lower power requirement, less heat  generation and better application capability. FlexATX Intel  1999 9.0 × 7.5 in 228.6 × 19 0.5 mm  max. A subset of microATX developed by Intel in 1999. Allows more flexible motherboard design,  component positioning and shape. Can be smaller than regular microATX. Mini-ITX VIA 2 001 6.7 × 6.7 in 170 × 170  mm max. A small, highly-integrated form factor, designed for small devices such as thin clients and set-top  boxes. Nano-ITX VIA 2 003 4.7 × 4.7 in 120 × 120  mm Targeted at smart digital entertainment devices such as PVRs, set-top boxes, media centers and  Car PCs, and thin devices.
  • 15.
  • 16. POWER SUPPLY A power supply unit (PSU) is the component that supplies power to the other  components in a computer. More specifically, a power supply unit is typically  designed to convert general-purpose alternating current (AC) electric power from  the mains (100-127V in North America, parts of South America, Japan, and  Taiwan; 220-240V in most of the rest of the world) to usable low-voltage direct  current (DC) power for the internal components of the computer. Some power  supplies have a switch to change between 230 V and 115 V. 
  • 17.
  • 18. 24-pin ATX12V 2.x power supply connector (20-pin omits the last four: 11, 12, 23 and 24) Color Signal Pin Pin Signal Color Orange +3.3 V 1 13 +3.3 V Orange +3.3 V sense Brown Orange +3.3 V 2 14 −12 V Blue Black Ground 3 15 Ground Black Red +5 V 4 16 Power on Green Black Ground 5 17 Ground Black Red +5 V 6 18 Ground Black Black Ground 7 19 Ground Black Grey Power good 8 20 No connection Purple +5 V standby 9 21 +5 V Red Yellow +12 V 10 22 +5 V Red Yellow +12 V 11 23 +5 V Red Orange +3.3 V 12 24 Ground Black
  • 20. Serial ATA (SATA or Serial Advanced Technology Attachment) is a computer  bus interface for connecting host bus adapters to mass storage devices such  as hard disk drives and optical drives. A 15-pin Serial ATA power receptacle. This connector does not provide the extended pins 4 and 12 needed for hot-plugging.    SATA USED FOR:  HARD DISK DRIVES  OPTICAL DRIVES(CD/DVD ROM)
  • 21. Pin # Mating Function  — Coding notch 1 3rd 3.3 V2 3rd 3 2nd 4 1st Ground5 2nd 6 2nd 7 2nd 5 V8 3rd 9 3rd 10 2nd Ground 11 3rd Staggered spinup/activity (in supporting drives) 12 1st Ground 13 2nd 12 V14 3rd 15 3rd Hot swapping and hot plugging are  terms used to describe the functions of  replacing computer system components  without shutting down the system.  HOT SWAP CAPABILITY
  • 22. MINI FIT JR.-MOLEX (“MINI-MOLEX”) The Mini-Fit, Jr. can be found in consumer applications, such as white goods,  requiring high density and high current.  These connectors are polarized so that they cannot be inserted incorrectly, and  lock into position using a latch.  USED FOR:  FLOPPY DRIVES
  • 24.
  • 25. PARTS OF THE MOTHERBOARD A CPU socket or slot is an electrical component that attaches to a printed circuit  board (PCB) and is designed to house a CPU (also called a microprocessor). It is  a special type of integrated circuit socket designed for very high pin counts. A CPU  socket provides many functions, including a physical structure to support the CPU,  support for a heat sink, facilitating replacement (as well as reducing cost), and  most importantly, forming an electrical interface both with the CPU and the PCB. 
  • 26. Accelerated Graphics Port (often shortened to AGP) is a high-speed point-to- point channel for attaching a video card to a computer's motherboard, primarily to  assist in the acceleration of 3D computer graphics.  PCI Express (Peripheral Component Interconnect Express), officially  abbreviated as PCIe (or PCI-E, as it is commonly called), is a computer expansion  card standard designed to replace the older PCI, PCI-X, and AGP standards. PCIe  2.1 is the latest standard for expansion cards that is available on  mainstream personal computers. 
  • 27. PERIPHERAL COMPONENT INTERCONNECT - part of the PCI Local Bus standard and often shortened to PCI) is a computer bus for  attaching hardware devices in a computer.  Typical PCI cards used in PCs include: network cards, sound cards, modems,  extra ports such as USB or serial, TV tuner cards and disk controllers.  
  • 28. slots into which the system's main memory is to be installed (typically in the  form of DIMM modules containing DRAM chips)  MEMORY SLOTS DIMM, or dual in-line memory module, comprises a series of dynamic random  access memory integrated circuits.  Dynamic random access memory (DRAM) is a type of random access  memory that stores each bit of data in a separate capacitor within an integrated  circuit. Since real capacitors leak charge, the information eventually fades  unless the capacitor charge is refreshed periodically. 
  • 29. NORTH BRIDGE also known as a Memory Controller Hub (MCH) or an Integrated Memory Controller (IMC) in Intel systems (AMD, VIA, SiS and others usually use  'northbridge'), is one of the two chips in the core logic chipset on a PC  motherboard  FUNCTIONS : The northbridge typically handles communications  among the CPU, RAM, BIOS ROM, and PCI  Express (or AGP) video cards, and the southbridge.  NORTH BRIDGE also known as a Memory Controller Hub (MCH) or an Integrated Memory Controller (IMC) in Intel systems (AMD, VIA, SiS and others usually use  'northbridge'), is one of the two chips in the core logic chipset on a PC  motherboard 
  • 30. SOUTH BRIDGE FUNCTIONS :  also known as an I/O Controller Hub (ICH) in Intel systems  (AMD, VIA, SiS and others usually use 'southbridge'), is a chip that implements  the "slower" capabilities of the motherboard in a northbridge/southbridge  chipset computer architecture. 
  • 31. IDE TYPES : Integrated Drive Electronics - a computer hardware bus used primarily for hard  disk drives and optical drives (e.g. CD, DVD)  Parallel ATA (PATA) is an obsolete interface standard for the connection  of storage devices such as hard disks, solid-state drives, and CD-ROM drives  in computers.  Serial ATA (SATA or Serial Advanced Technology Attachment) is  a computer bus interface for connecting host bus adapters to mass storage  devices such as hard disk drives and optical drives. 
  • 32. CMOS Complementary Metal-Oxide-Semiconductor is a technology for  constructing integrated circuits. CMOS technology is used  in microprocessors, microcontrollers, static RAM, and other digital logic circuits.  BIOS  the Basic Input/Output System (BIOS), also known as the System BIOS.  FUNCTIONS :  Overclocking  Boot Device Priority Settings  Adjusting System Time/Date  Enable/Disable Devices
  • 33.
  • 34. CENTRAL PROCESSING UNIT (CPU) is the portion of a computer system that carries out the instructions of a computer program, and is the primary element carrying out the computer's functions. The central processing unit carries out each instruction of the program in sequence, to perform the basic arithmetical, logical, and input/output operations of the system.
  • 35.
  • 36. RANDOM ACCESS MEMORY (RAM) is a form of computer data storage. Today, it takes the form of integrated circuits that allow stored data to be accessed in any order (i.e., at random). "Random" refers to the idea that any piece of data can be returned in a constant time, regardless of its physical location and whether or not it is related to the previous piece of data. The word RAM is often associated with volatile types of memory (such as DRAM memory modules), where the information is lost after the power is switched off. RANDOM ACCESS MEMORY (RAM) is a form of computer data storage. Today, it takes the form of integrated circuits that allow stored data to be accessed in any order (i.e., at random). "Random" refers to the idea that any piece of data can be returned in a constant time, regardless of its physical location and whether or not it is related to the previous piece of data. The word RAM is often associated with volatile types of memory (such as DRAM memory modules), where the information is lost after the power is switched off.
  • 37. HARD DISK DRIVE (HDD) is a non-volatile storage device for digital data. It features one or more rotating rigid platters on a motor-driven spindle within a metal case. Data is encoded magnetically by read/write heads that float on a cushion of air above the platters.
  • 38. PARTS OF A HARD DISK DRIVE
  • 39. PARTS OF A HARD DISK DRIVE A hard drive consists of a number of platters on a spindle. The platters are read and written to with heads for reading, writing, and aligning. Each platter has two sides. Each side is divided into a number of rings called tracks. The tracks are numbered 0 on the outside and usually go up to 1023 tracks. All the tracks on the platter form a cylinder. Cylinders are also usually numbered 0-1023. Each track is divided into sectors. Sectors are the smallest chunk of bytes usable on a hard drive. Sectors are usually 512 B but are always to the power of two.
  • 40. Contiguous tracks form clusters. A hard disk has one MBR (Master Boot Record). A MBR holds the Partition Table which says how a disk is partitioned into up to 4 primary partitions, or 3 primary partitions and 1 extended partition A primary partition has a specific file system (e.g. FAT or NTFS) and may even have system file for a specific OS (e.g. W95 or WNT). A primary partition is assigned a logical hard drive letter. PARTS OF A HARD DISK DRIVE
  • 42.
  • 43. PS/2 CONNECTORS is used for connecting some keyboards and mice to a PC compatible computer system. Its name comes from the IBM Personal System/2 series of personal computers, with which it was introduced in 1987. The PS/2 mouse connector generally replaced the older DE-9 RS-232 "serial mouse" connector, while the PS/2 keyboard connector replaced the larger 5-pin DIN used in the IBM PC/AT design.
  • 44. USB PORTS Universal Serial Bus (USB) is a specification to establish communication between devices and a host controller (usually personal computers), developed and invented by Ajay Bhatt while working for Intel. USB has effectively replaced a variety of interfaces such as serial and parallel ports. USB can connect computer peripherals such as mice, keyboards, digital cameras, printers, personal media players, flash drives, Network Adapters, and external hard drives.
  • 45. SERIAL COMMUNICATION PORT a serial port is a serial communication physical interface through which information transfers in or out one bit at a time (contrast parallel port). Throughout most of the history of personal computers, data transfer through serial ports connected the computer to devices such as terminals and various peripherals. While such interfaces as Ethernet, FireWire, and USB all send data as a serial stream, the term "serial port" usually identifies hardware more or less compliant to the RS-232 standard, intended to interface with a modem or with a similar communication device.
  • 46. VGA PORT Video Graphics Array (VGA) connector is a three-row 15-pin DE- 15 connector. The 15-pin VGA connector is found on many video cards, computer monitors, and some high definition television sets. On laptop computers or other small devices, a mini-VGA port is sometimes used in place of the full-sized VGA connector. VGA connectors and cables carry analog component RGBHV (red, green, blue, horizontal sync, vertical sync) video signals, and VESA Display Data Channel (VESA DDC) data.
  • 47. PARALLEL PORT is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. The IEEE 1284 standard defines the bi-directional version of the port, which allows the transmission and reception of data bits at the same time.
  • 48. ETHERNET LAN PORT is a family of frame-based computer networking technologies for local area networks (LANs). The name came from the physical concept of the ether. It defines a number of wiring and signaling standards for the Physical Layer of the Open Systems Interconnection (OSI) networking model as well as a common addressing format and Media Access Control at the Data Link Layer.
  • 49. HARDWARE TROUBLESHOOTING  POWER SUPPLY TROUBLESHOOTING  VIDEO CARD TROUBLESHOOTING  MOTHERBOARD, CPU & RAM TROUBLESHOOTING
  • 50. POWER SUPPLY TROUBLESHOOTING The first place to start is always confirming that the power supply is operating properly. When you start troubleshooting a dead computer, never ignore the possibility that the AC power to the PC's power supply is at fault. Power supplies often fail gradually, giving rise to symptoms that appear to be caused by individual component failure. Many cheaper PC's ship with power supplies I would basically describe as "disposable." If I had to choose one part to blame the majority of intermittent failures in cheap PC's on, it would be the power supply.
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  • 53. VIDEO CARD TROUBLESHOOTING When we talk about troubleshooting video failures, we're usually talking about no image at all on the display. The easy cases to diagnose are those where the monitor or LCD isn't powering up properly, or the PC not powering up. Video card failure isn't uncommon, and video cards can lose their contact with the motherboard, especially early AGP adapters which frequently popped out of their slot. Video failure can also be due to motherboard failure or to external interference, when it comes to poor image quality.
  • 54. ACCELERATED GRAPHICS PORT (AGP) VIDEO CARD PERIPHERAL COMPONENT INTERCONNECT-EXPRESS(PCI-E)
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  • 56. MOTHERBOARD, CPU & RAM TROUBLESHOOTING
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  • 60. COMMON COMPUTER PROBLEMS 1. Computer speed or performance has slowed. Reasons why this happens to your computer: Lack of maintenance, fragmented data, corrupted registry, spyware, and unnecessary loading of computer programs and services can surely affect your PC speed and performance. Managing your programs and cleaning your registry can easily boost your computer’s performance speed up to 30%.
  • 61. 2. Computer system freezes and blue screens of death. Computer virus or spyware are maybe some of the reasons why this is happening to your computer. Update your anti- spyware immediately to avoid this kind of problem and thoroughly scan your computer to see if it has any viruses or spywares. If that doesn’t work try to increase your Computer RAM to help avoid computer freezes. By increasing the RAM you get more use out your computer's computing power.
  • 62. 3. The computer keeps on rebooting again and again. This kind of problem is usually associated with hardware issue. Faulty power supply is usually the cause of this problem. Dirty or defective cooling fan is another reason why your computer is rebooting spontaneously. When your computer is trying to cool itself when the fan is defective it automatically switches off. Dust that accumulated in your computer can trap the heat inside which makes it hotter. What you should do is to clean the fan and make sure that it is running properly.
  • 63. COMPUTER ERROR MESSAGES Error Message: Disk Boot failure-insert system disk and press enter CAUSES AND SOLUTIONS: 1: Ensure that your drives are empty 2: BIOS set up 3: New hard drive configuration 4: Hard drive not properly plugged in 5: Restore the corrupted system files notes
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  • 65. Blue Screen of Death (also known as BSoD, blue screen), is caused by a fatal system error and is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error, of a non-recoverable nature, that causes the system to crash. The most common cause of blue screen errors In reality, the most common cause of blue screen errors is a device driver problem. Outdated, incorrect or corrupt drivers can cause the system to encounter a STOP error, resulting in the BSOD. SOLUTION: RE-INSTALL OUTDATED OR CORRUPTED HARDWARE DRIVERS
  • 66. Check your system – run a virus scan and spy ware scan after updating your definition files. Run a memory test to check your computer’s RAM. Memory faults can easily cause blue screen errors, so see if your RAM is error free. Vista and Windows have a built-in option to test the memory, for XP you can use a program called memtest86.
  • 69. Setting up Windows XP: 1. Changing the Boot Device Priority • Go to BIOS Setup. (During POST, press DELETE or F2)* • Go to BIOS Features Setup then change the BOOT PRIORITY:  1st Boot – CD-ROM  2nd Boot – HDD  3rd Boot – HDD or Disabled • Press F10 to Save Changes and to Reboot PC. * This depends on the BIOS manufacturer
  • 70. 2. Start Computer from CD.
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  • 90. SETTING UP WINDOWS 2003 SERVER
  • 91. Setting up Windows Server 2003: 1. Changing the Boot Device Priority • Go to BIOS Setup. (During POST, press DELETE or F2)* • Go to BIOS Features Setup then change the BOOT PRIORITY:  1st Boot – CD-ROM  2nd Boot – HDD  3rd Boot – HDD or Disabled • Press F10 to Save Changes and to Reboot PC. * This depends on the BIOS manufacturer
  • 92. 2. Start Computer from CD.
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  • 104. GUI BASED PORTION OF THE SETUP
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  • 118. NETWORK CABLING (Straight Through) Unroll the required length of network cable and add a little extra wire, just in case. If a boot is to be fitted, do so before stripping away the sleeve and ensure the boot faces the correct way. Step 1: A straight-through cable is used to connect two different-layer devices (e.g. a hub and a PC). NETWORK CABLING (Straight Through) A straight-through cable is used to connect two different-layer devices (e.g. a hub and a PC).
  • 119. Carefully remove the outer jacket of the cable. Be careful when stripping the jacket as to not nick or cut the internal wiring. One good way to do this is to cut lengthwise with snips or a knife along the side of the cable, away from yourself, about an inch toward the open end. This reduces the risk of nicking the wires' insulation. Step 2:
  • 120. Inspect the newly revealed wires for any cuts or scrapes that expose the copper wire inside. If you have breached the protective sheath of any wire, you will need to cut the entire segment of wires off and start over at step one. Step 3: Inspect the newly revealed wires for any cuts or scrapes that expose the copper wire inside. If you have breached the protective sheath of any wire, you will need to cut the entire segment of wires off and start over at step one. Step 3:
  • 121. Untwist the pairs so they will lay flat between your fingers. The white piece of thread can be cut off even with the jacket and disposed. Step 4:
  • 122. Arrange the wires based on the wiring specifications you are following, Then Crimp the RJ-45 after arranging the wires. Step 5: 568B - Put the wires in the following order, from left to right:  White orange  Orange  White Green  Blue  White Blue  Green  White Brown  Brown
  • 123. NETWORK CABLING (Crossover) A crossover cable connects two devices of the same type, usually connected asymmetrically, by a modified cable called a crosslink. Such distinction of devices was introduced by IBM. The crossing wires in a cable or in a connector adaptor allows: connecting two devices directly, output of one to input of the other,
  • 124. NETWORK SETUP (WINDOWS XP) Peer to Peer Networking: 1. Right-click My Computer, then choose Computer name tab. 2. Under Computer name tab, click Change Button. 3. Change the Computer name according to your network naming convention. E.g. PC1. 4. Make sure that the workgroup name of all the computer in the network have the same workgroup name.
  • 125. NETWORK SETUP (WINDOWS XP) Basic elements of a computer network include: hardware, software, and protocols. The interrelationship of these basic elements constitutes the infrastructure of the network. If we think of a network as roads, highways, rails, and other means of transport, the network protocols are the "traffic rules." The network protocols define how two devices in the network communicate.
  • 126. 1. Start Network Setup via New Connection Wizard Enter into the Network control window. Click Start --> Control Panel --> Network Connection.
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  • 132. NETWORK SETUP (WINDOWS XP) Summary: Step 1: Connection methods – how will the computer connection to the internet. Step 2: Assigning a computer name – this will be the identity of the computer to the network. Step 3: Assigning a homegroup – the name of the network where computers are inter-connected. Step 4: On/Off File and Printer Sharing – this will set the network sharing of files and printers in the network.