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CHITRANSH WAGHMARE
Address: M-329, Gautam Nagar, (Govindpura) Bhopal (Madhya Pradesh), INDIA
Phone: 9165105892
Email: chitranshw1994@gmail.com
PROFILE
2+ years of strong industry experience with Project Implementation and Customer
Success.
Excellent communication and Problem solving skills. Outstandingly showcased at
coordinating with different stakeholders of the project.
Addressed and Aided in resolving Client Grievances raised via zendesk.
Worked at Client data Management and Requirement Analysis for a wide client base of
the company. (Client Includes: Martinrea International and Daimler Trucks North
America).
Proven track record in customer success and Data Management. Efficiently managed
User Data for 30+ Client Locations in the US and Mexico.
Suggested improvements and Streamlined Reporting Procedures at Plants of Client
Daimler Trucks North America (DTNA)
Functioned as a Product Trainer, (P2P) and delivered remote trainings to clients across
India and the US.
CORE COMPETENCIES
• Customer Support
• Project Implementation Support
• Requirement Analysis
• Data Management
• Microsoft Office
• Zendesk
• Process Documentation
• Excel Dashboards
• Strong Communication Skills
CERTIFICATIONS
• Certified WalkMe® Builder
RESEARCH
• Shift of Consumer Preferences towards M- Wallet Options and its Prospects in India
With Priya Jain
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PROFESSIONAL EXPERIENCE
XEEVA, INC.
Jr. Product Launch Analyst – May 2017 to May 2019
• Client Requirement Analysis
• Customer Grievance Resolution
• Implementation support and User Data Preparation for client Locations
• Publishing Inventory reports and KPI Dashboards
• Process Automation and optimization
• Process Flow documentation
• Ad- hoc duties relating to implementation and customer success.
EDUCATION
• M.COM (Finance), Bhopal School of Social Sciences
• B. COM (Applied Economics), Bhopal School of Social Sciences
ACADEMIC CERTIFICATIONS
• UGC NET, Commerce (University Grants Commission, New Delhi)
• MP SET, Commerce (Madhya Pradesh Public Service Commission)
AWARDS AND RECOGNITIONS
Extra Curricular
• Felicitated by Honorable President of India Mrs.Pratibha Devisingh Patil in 2011 for
credible contribution in Hindi literature and poetry.
• Felicitated by the Madhya Pradesh Sahitya Academy.
• Earned multiple National and State level honors for contribution towards literature.
• Achieved prime positions in Inter college debate and elocution competitions.
• A member of the editorial board of the BSSS college magazine “Quest.” (2012-2017)
• Held leading positions in undertaking various projects and activities at school and
college level.
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Recognition at Work
• Rising Star Certification – For Outstanding Performance and Contribution towards
Company - Xeeva India
LANGUAGES
• English
• Hindi
• Marathi
