Operations Management Topics WikiThis is Wiki Page. This means .docx

Operations Management Topics Wiki
This is Wiki Page. This means anyone can edit it (CLICK ON
THE EDIT BUTTON). For the D level of your first project,
give a one line definition of 2 of the topics below and then
document what you did in your learning log. Or you can add a
new topic. Maybe you want to edit a definition?
Make sure to cite your sources.
Topics
(in no particular order... feel free to organize them if you think
they should be organized)
Process Improvement: Process Improvement is the proactive
task of identifying, analyzing and improving upon existing
business processeswithin an organization for optimization and
to meet new quotas or standards of
quality. https://www.appian.com/bpm/process-improvement-
organizational-development/
Customer Contact Model (Service Operations)
Process Re-engineering- Business process reengineering (BPR)
is the analysis and redesign of workflows (Links to an external
site.)Links to an external site. within and between enterprises in
order to optimize end-to-end processes and automate non-value-
added tasks. http://searchcio.techtarget.com/definition/business-
process-reengineering (Links to an external site.)Links to an
external site.
Process Analysis:Process analysis is a form of technical writing
and expository writing "designed to convey to the reader how a
change takes place through a series of
stages. https://en.wikipedia.org/wiki/Process_analysis (Links to
an external site.)Links to an external site.NOTE FROM MIKE:
meh... this isn't the definition I'd use for this class.... although,
I like the "change takes place through a series of stages" part.

Flowcharts: is a diagram of the sequence of movements that
show the actions and process of a goal.
https://www.smartdraw.com/flowchart/
Service Supply Networks: A supply network is a pattern
of temporal (Links to an external site.)Links to an external
site. and spatial processes carried out at facility nodes and over
distribution links, which adds value for customers (Links to an
external site.)Links to an external site. through the
manufacturing and delivery of products (Links to an external
site.)Links to an external site..
source: https://en.wikipedia.org/wiki/Supply_network
Process Charts: Graphical representation of the sequence of
steps or tasks (workflow) constituting a process, from raw
materials through to the finished product. It serves as a tool for
examining the process in detail to identify areas of possible
improvements.http://www.businessdictionary.com/definition/pro
cess-chart.html (Links to an external site.)Links to an external
site.
Bench-marking: A measurement of the quality of an
organization's policies, products, programs, strategies, etc., and
their comparison with standard measurements, or similar
measurements of its peers
Source: http://www.businessdictionary.com/definition/benchmar
king.html (Links to an external site.)Links to an external site.
Product-Process Matrix
Total Quality Management: is a system of management based on
the principle that everyone in the company will provide and
maintain high quality work for everything in the business.
https://www.isixsigma.com/methodology/total-quality-
management-tqm/introduction-and-implementation-total-
quality-management-tqm/
Cost of poor quality: The Cost of Poor Quality (COPQ)
quantifies the negative outcomes due to waste, inefficiencies
and defects in a process.
https://goleansixsigma.com/cost-of-poor-quality-copq/

Process Capability: compare the process specification to the
process output and determine statistically if the process can
meet the customer's specification. Source:
http://www.qualitytrainingportal.com/resources/spc/spc_process
_capability.htm
ISO 9001: ISO 9001 is the international standard that specifies
requirements for a quality management system (QMS).
Source: http://asq.org/learn-about-quality/iso-9000/iso-9001-
2015/
ISO 140001: The ISO 14000 family of standards provides
practical tools for companies and organizations of all kinds
looking to manage their environmental responsibilities.
Source: https://www.iso.org/iso-14001-environmental-
management.html (Links to an external site.)Links to an
external site.
Baldrige Award: The Malcolm Baldrige National
Quality Award (MBNQA) is presented annually by the President
of the United States to organizations that demonstrate quality
and performance excellence.
source: http://asq.org/learn-about-quality/malcolm-baldrige-
award/overview/overview.html
Six Sigma: a disciplined, data-driven approach and methodology
for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any
process – from manufacturing to transactional and from product
to service.
https://www.isixsigma.com/new-to-six-sigma/getting-
started/what-six-sigma/
Lean Management: An approach to running an organization that
supports the concept of continuous improvement, a long-term
approach to work that systematically seeks to achieve small,
incremental changes in processes in order to improve efficiency
and quality.
Source: http://searchcio.techtarget.com/definition/lean-
management (Links to an external site.)Links to an external site.
Service Blueprinting - an operational planning tool that

provides guidance on how a service will be provided, specifying
the physical evidence, staff actions, and support systems /
infrastructure needed to deliver the service across its different
channels. (https://learningspacetoolkit.org/services-and-
support/service-blueprint/index.html (Links to an external
site.)Links to an external site.)
Toyota Production System
Theory of Constrains - The Theory of Constraints is a
methodology for identifying the most important limiting factor
(i.e. constraint) that stands in the way of achieving a goal and
then systematically improving that constraint until it is no
longer the limiting
factor. http://www.leanproduction.com/theory-of-
constraints.html (Links to an external site.)Links to an external
site.
Waiting-Line Models
Service Quality- An assessment of how well a delivered service
conforms to the client's
expectations. http://www.businessdictionary.com/definition/serv
ice-quality.html (Links to an external site.)Links to an external
site.
Read
more: http://www.businessdictionary.com/definition/service-
quality.html (Links to an external site.)Links to an external site.
Five Whys - 5 Whys is an iterative interrogative technique used
to explore the cause-and-effect relationships underlying a
particular problem. The primary goal of the technique is to
determine the root cause of a defect or problem by repeating the
question "Why?" Each answer forms the basis of the next
question.
Source: https://en.wikipedia.org/wiki/5_Whys
Psychology of Waiting
Process Transparency: Aprocess’s capability of being
monitored, controlled and managed by decision makers (those
who control and manage the process) in the way that ensures
higher process performance and increases the likelihood of

successful completion.
Source: http://www.taskmanagementguide.com/glossary/what-
is-process-transparency-.php
Line of Visibility: The line of visibility separates the 'onstage'
steps, interactions and assets from 'offstage' processes, business
staff and operating environments. Visibility is the separation of
what the customer can see and interact with, from what they
can't. https://www.google.com/search?q=line+of+visibility&oq=
line+of+visibility&gs_l=psy-
ab.3..0l4.3862.3862.0.4053.1.1.0.0.0.0.69.69.1.1.0....0...1.1.64.
psy-ab..0.1.68.U1_GuatsvZM
Line of Interaction
Capacity Planning: Systematic determination of resource
requirements for the projected output, over a specific
period. Source:
http://www.businessdictionary.com/definition/capacity-
planning.html
Capacity Utilization: Extent or level to which the productive
capacity of a plant, firm, or country is being used in generation
of goods and services. Expressed usually as a percentage, it is
computed by dividing the total capacity with the portion being
utilized.
http://www.businessdictionary.com/definition/capacity-
utilization.html (Links to an external site.)Links to an external
site.
Sequence Effects in Service Design
Bottleneck Analysis: A bottleneck is a point of congestion in a
production system that occurs when workloads arrive too
quickly for the production process to handle. The inefficiencies
brought about by the bottleneck often create delays and higher
production
costs https://www.google.com/search?q=bottleneck+analysis&o
q=bottleneck+analysis&gs_l=psy-
ab.3..0l4.17339.19609.0.19738.19.19.0.0.0.0.149.1739.10j8.18.
0....0...1.1.64.psy-
ab..1.18.1739...0i20k1j0i67k1j0i131k1.oOnSzOPOxTg

Drum-buffer-rope : Is an operations scheduling methodology
based on Dr Eli Goldratt’s Theory of Constraints (TOC) and
first written about in The Goal and further explained in The
Race. Drum Buffer Rope is just one part of the TOC Operations
solution; it is the machine that sets the plan for Operations.
source
http://www.goldratt.co.uk/resources/drum_buffer_rope/
Pull vs push method of production
Value stream mapping- is a lean-management method for
analyzing the current state and designing a future state for the
series of events that take a product or service from its beginning
through to the customer.
Source: https://en.wikipedia.org/wiki/Value_stream_mapping
Servitization- Involves firms (often manufacturing firms)
developing the capabilities they need to provide services and
solutions that supplement their traditional product
offerings http://andyneely.blogspot.com/2013/11/what-is-
servitization.html
Poka-yoke- A poka-yoke is any mechanism in a lean
manufacturing process that helps an equipment operator avoid
(yokeru) mistakes (poka). https://en.wikipedia.org/wiki/Poka-
yoke
Kanban system-Kanban is an inventory-control system to
control the supply chain. Taiichi Ohno, an industrial engineer at
Toyota developed kanban to improve manufacturing efficiency.
Kanban is one method to achieve JIT. Source:
https://en.wikipedia.org/wiki/Kanban
Service scripting- a detailed guide for front-line employees to
follow during a service encounter
Source: https://www.google.com/search?q=service+scripting&o
q=service+scripting&aqs=chrome..69i57j0l5.4689j1j4&sourceid
=chrome&ie=UTF-8
Five s
Heijunka :is a Japanese word that means “leveling.” When
implemented correctly, heijunka elegantly helps organizations

meet demand while reducing while reducing wastes in
production and interpersonal processes.
https://www.isixsigma.com/methodology/lean-
methodology/heijunka-the-art-of-leveling-production/
Jidoka: is one of the two pillars of the Toyota Production
System along with just-in-time. Jidoka highlights the causes of
problems because work stops immediately when a problem first
occurs.https://www.lean.org/lexicon/jidoka
Just-in-time (JIT) philosophy
Customer journey mapping: A customer journey map is a
diagram or several diagrams that depict the stages customers go
through when interacting with a company, from buying products
online to accessing customer service on the phone to airing
grievances on social media.
http://searchsalesforce.techtarget.com/definition/customer-
journey-map
Single Minute Exchange of Die: A manufacturing process used
in machine changeover that focusses on allowing changeover
steps to be performed while the machine is still running and
streamilining the remaining steps. Used to reduce the time it
takes to complete equipment changeovers below 10 minutes.
Developed by Shigeo Shingo.
http://www.leanproduction.com/smed.h.tml
Project Management
Critical Path Method - The critical path method (CPM) is a
step-by-step project management technique for process planning
that defines critical and non-critical tasks with the goal of
preventing time-frame problems and process bottlenecks. The
CPM is ideally suited to projects consisting of numerous
activities that interact in a complex manner.
Source - http://whatis.techtarget.com/definition/critical-path-
method-CPM (Links to an external site.)Links to an external
site.
Crash a project
Self-Service Technology
Gantt chart: The Gantt Chart is a diagram that visualizes the

project schedule by superimposing project activities, with their
precedence relationships and estimated duration times, on a
time line.
Source: Textbook, page 80.
Program evaluation and review technique (PERT): PERT breaks
down the project into events and activities, and lays down their
proper sequence, relationships, and duration in the form of a
network.
Read
more: http://www.businessdictionary.com/definition/program-
evaluation-and-review-technique-PERT.html
Inventory Management: is the practice overseeing and
controlling of the ordering, storage and use of components that
a company uses in the production of the items it sells. Inventory
management is also the practice of overseeing and controlling
of quantities of finished products for sale.
Source: www.investopedia.com/terms/i/inventory-
management.asp
Warehousing: Performance of administrative and physical
functions associated with storage of goods and materials. These
functions include receipt, identification, inspection,
verification, putting away, retrieval for issue, etc. Source:
http://www.businessdictionary.com/definition/warehousing.html
General: Performance of administrative and physical functions
associated with storage of goods and materials. These functions
include receipt, identification, inspection, verification, putting
away, retrieval for issue, etc.
Read more:
http://www.businessdictionary.com/definition/warehousing.htm
Industrial Revolution: The rapid development of an
industry that occurred in Britain in the late 18th and 19th
centuries, brought about by the introduction of machinery. It
was characterized by the use of steam power, the growth of
factories, and the mass production of manufactured
goods. https://en.oxforddictionaries.com/definition/Industrial_R

evolution (Links to an external site.)Links to an external site.
Division of Labor -
A production process in which a worker or group of workers is a
ssigned a specialized task inorder to increase efficiency. http://
www.dictionary.com/browse/division-of-labor (Links to an
external site.)Links to an external site.
Assembly
Line:an arrangement of machines, tools, and workers in which a
product is assembled by having each perform a specific, succes
sive operation on an incomplete unit as it passes by in a series o
f stages organized in a direct line.
Source: www.dictionary.com/browse/assembly-line
Job Shop: a type of manufacturing process in which small
batches of a variety of custom products are made
https://www.inc.com/encyclopedia/job-shop.html
Continuous Improvement
Shigeo Shingo - Shigeo Shingo was an industrial engineer. He
specialized in industrial processes and helped to form the
Toyota Production System. He had the skills and wisdom to
understand that correct and efficient processes go hand in hand
with employee engagement - the essentials to successful lean
manufacturing. Dr. Shingo was also an international consultant,
introducing the Toyota Production System concepts to a broad
range of industries apart from manufacturing.
Source: http://www.process-improvement-japan.com/shigeo-
shingo.html (Links to an external site.)Links to an external site.
Shingo Prize: Based on a complete assessment of an
organization’s culture and how well it drives world-class
results, the Shingo Prize is awarded to deserving companies
who focus and excel on the Shingo Guiding Principles of
the Shingo Model™ which are then evident in the behavior of
every employee. Shingo examiners observe behavior and
determine the frequency, duration, intensity and scope of the
desired principle-based behavior. They also observe the degree
to which leaders focus on principles and culture, and managers
focus on aligning systems to drive ideal behaviors at all levels.

Source: http://www.shingoprize.org/challengefortheprize
Shingo Institute: Shingo Prize for Operational Excellence. ...
Organizations are scored relative to how closely their culture
matches the ideal as defined by the Shingo Institute. Those
meeting the criteria are awarded
the Shingo Prize. https://en.wikipedia.org/wiki/Shingo_Prize_fo
r_Operational_Excellence (Links to an external site.)Links to an
external site.
Statistical Process Control
Service Co-production
Demand Management-Demand management is a unified method
of controlling and tracking business unit requirements and
internal purchasing operations. It helps organizations remain
engaged in their supplier relationships and related advantages.
Organizations use demand management systems to address
external spending factors, arrange purchase orders and eradicate
waste. Source:
https://www.techopedia.com/definition/28072/demand-
management
Delphi method of forecasting: Collaborative estimating or
forecasting technique that combines independent analysis with
maximum use of feedback, for building consensus among
experts who interact anonymously. The topic under discussion
is circulated (in a series of rounds) among participating experts
who comment on it and modify the opinion(s) reached up to that
point ... and so on until some degree of mutual agreement is
reached. Also called delphi forecasting.
Read more:
http://www.businessdictionary.com/definition/delphi-
method.html
Exponential smoothing method of forecasting
Revenue management
Dynamic pricing: a pricing strategy (Links to an external
site.)Links to an external site. in which businesses set flexible
prices for products (Links to an external site.)Links to an
external site. or service (Links to an external site.)Links to an

external site. based on current market demands Source: (Links
to an external site.)Links to an external
site. en.wikipedia.org/wiki/Dynamic_pricing
Simple moving average method of forecasting
Weighted moving average method of forecasting
Cycle Inventory: A method of keeping track of inventory by
performing inventory counts constantly, or on a frequent and
regular basis, instead of once per year or once per quarter.
Source: http://www.businessdictionary.com/definition/cycle-
inventory.html (Links to an external site.)Links to an external
site.
Safety Stock Inventory: Inventory held as buffer against
mismatch between forecasted and actual consumption or
demand, between expected and actual delivery time, and
unforeseen emergencies.
(http://www.businessdictionary.com/definition/safety-
stock.html (Links to an external site.)Links to an external site.)
Pipeline Inventory - goods that have left firms warehouse but
are still in company's distribution chain as they are yet to be
bought by ultimate consumers.
(http://www.mbaskool.com/business-concepts/operations-
logistics-supply-chain-terms/3437-pipeline-
inventory.html (Links to an external site.)Links to an external
site.)
Anticipation Inventory: Components, material, or goods kept at
hand to meet seasonal fluctuations in demand or to meet the
shortfall caused by erratic production
(http://www.businessdictionary.com/definition/anticipation-
stock.html (Links to an external site.)Links to an external site.)
Read more:
http://www.businessdictionary.com/definition/anticipation-
stock.html
Sharing Economy: an umbrella term with a range of meanings,
often used to describe economic and social activity involving
online transactions.

Source: https://en.wikipedia.org/wiki/Sharing_economy (Links
to an external site.)Links to an external site.
ABC Analysis: an inventory categorization technique used to
organize varied items on their significance and priority.
Economic Order Quantity (EOQ)
Affect-based service scheduling
Continuous review system of inventory
Periodic review system of inventory
Newsvendor inventory problem
Labor scheduling
Traveling salesman problem: (TSP) When a traveling
salesman asks the following question: "Given a list of cities and
the distances between each pair of cities, what is the shortest
possible route that visits each city exactly once and returns to
the origin city?"
https://en.wikipedia.org/wiki/Travelling_salesman_problem
Experience design
Design for manufacturability
Supply chain management: the active management of supply
chain activities in order to maximize customer value and
achieve a sustainable competitive advantage.
https://scm.ncsu.edu/scm-articles/article/what-is-supply-chain-
management
Effective supply chains
Efficient supply chains: An organization's core standard of
performance. This measures the ratio of work performed in a
process and whether the process is using the best practices
while making the most of available
resources. http://info.plslogistics.com/blog/supply-chain-
management-best-practices-efficiency-effectiveness (Links to
an external site.)Links to an external site.
Edward Demming
Henry Ford: One of America's foremost industrialists, Henry
Ford revolutionized assembly-line modes of production for the
automobile. https://www.biography.com/people/henry-ford-
9298747

Enterprise Resource Planning
Material Requirements Planning
Overbooking Practices in Service Industry
Dependent vs independent demand
Cross-docking: is a practice in logistics of unloading materials
from an incoming semi-trailer truck or railroad car and loading
these materials directly into outbound trucks, trailers, or rail
cars, with little or no storage in between.
Source: https://en.wikipedia.org/wiki/Cross-docking
Make-to-order: only manufactures the end product once the
customer places the order, creating additional wait time for the
consumer to receive the product but allowing for more flexible
customization compared to purchasing directly from retailers'
shelves. Source: www.investopedia (Links to an external
site.)Links to an external site..com/terms/m/make-to-order.asp
Assemble-to-order: Assemble to order (ATO) is a business
production strategy where products ordered by customers are
produced quickly and are customizable to a certain extent. The
assemble-to-order (ATO) strategy requires that the basic parts
for the product are already manufactured but not yet assembled.
Source: http://www.investopedia.com/terms/a/assemble-to-
order.asp
Vertical integration: a strategy where a company expands its
business operations into different steps on the same production
path, such as when a manufacturer owns its supplier and/or
distributor.
http://www.investopedia.com/terms/v/verticalintegration.asp#ix
zz4rWj7DYrN (Links to an external site.)Links to an external
site.
Outsourcing: Is a practice used by different companies to reduce
costs by transferring portions of work to outside suppliers
rather than completing it
internally. http://www.investopedia.com/terms/o/outsourcing.as
p
Off-shoring
Bill of materials

Service supply chains
Operations Research: The application of scientific and
especially mathematical methods to the study and analysis of
problems involving complex systems. Source:
https://www.merriam-
webster.com/dictionary/operations%20research
Supply chain disruption: Overseeing the movement of goods
from supplier or manufacturer to point of
sale. Distribution management is an overarching term that refers
to numerous activities and processes such as packaging,
inventory, warehousing, supply chain and
logistics. www.investopedia.com/terms/d/distribution-
management.asp (Links to an external site.)Links to an external
site.
RFID in supply chains
Logistics: the planning, implementation, and coordination of the
details of a business or other
operation. www.dictionary.com/browse/logistics
LTL & FTL shipping
Reverse Logistics: All activity associated with a
product/service after the point of sale, the ultimate goal to
optimize or make more efficient aftermarket activity, thus
saving money and environmental resources.
source
http://www.reverselogisticstrends.com/reverse-logistics.php
Disaster Relief Supply Chain
Sustainable Supply Chains
Behavioral Operations Management: examine and takes into
consideration of human behavior and emotions when facing
complex decision
problems. https://en.wikipedia.org/wiki/Behavioral_operations_
research (Links to an external site.)Links to an external site.
Humanitarian Operations Management: Operations conducted
to relieve human suffering, especially in circumstances where
responsible authorities in the area are unable or unwilling to
provide adequate service support to civilian populations.

(OCHA) https://www.google.com/search?q=Humanitarian+Oper
ations+Management+definition&spell=1&sa=X&ved=0ahUKEw
iuutKav__VAhVil1QKHcEyBqsQvwUIIygA&biw=1920&bih=10
94 (Links to an external site.)Links to an external site.
WIP
Cycle Time
Takt Time
Utilization
Throughput
What is the difference betwen Trade journals and Acedemic
Journals?
Trade vs Academic Journals
The main difference between a professional or trade journal and
an academic journal is the audience that the article was written
for.
A quick google search on the topic brought me to this page by
the Colorado State University Library
system: https://lib2.colostate.edu/howto/poplr.html (Links to an
external site.)Links to an external site.
Here is another:
http://lib.trinity.edu/lib2/pop_schol.php (Links to an external
site.)Links to an external site.
Trade journals are written for "members of a specific business,
industry or organization" while academic writing is written for:
"researchers and professionals". In the field of business
research, most academic researchers have to write in both
places in order to get their research in front of professional
managers. Most professional managers do not read academic
journals with a few exception such as Harvard Business
Review, California Management Review, Sloan Management
Review and a few others.
List of Trade & Professional Journals
Here is a wiki page that has a pretty good list of trade
journals: https://en.wikipedia.org/wiki/Category:Professional_a

nd_trade_magazine (Links to an external site.)Links to an
external site.
List of Academic Journals:
Here is a wiki that tries to capture academic journals in business
fields: https://en.wikipedia.org/wiki/Category:Business_and_m
anagement_journals (Links to an external site.)Links to an
external site.
In Operations Management, I would include the following as top
journals in the field:
Journal of Operations Mangement
Decision Sciences
Production and Operations Management
International Journal of Operations & Production Management
Manufacturing & Service Operations Management
Journal of Supply Chain Management
Management Science
Operations Research
Service Science
Interfaces
Organization Science
Transportation Science

How do I find acedemic journal articles?
How do I find academic journal articles?
Google Scholar - go to scholar.google.com (Links to an
external site.)Links to an external site.and search away! If you
are on a campus network, you can usually get access to see the
article without paying for it. Click on the "Full Text @ Utah
State" link and it will direct you to get it.
Here is an example. I searched for "Inventory Management
Sushi" and found got this:
Ohh.. that first one looks nice. So I click on the "Full-Text @
Utah State" to the right of the title and can get access to it. If
you are not on the USU wifi network, you won't likely see the
"Full-Text" link.
Don't pay for an article... If there is an article you really want
to read, the library can get it for you through inter-library
loan: https://library.usu.edu/rsdd/ (Links to an external
Also, you can go to the USU Library and search for a
journal: https://library.usu.edu/journals/ (Links to an external
A USU Librarian can always help you find a specific article.

Project 1: What is Operations Management
The purpose of this project is for students to get a better
understanding of what operations management entails.
This project, and all projects in this class, is set up
in levels. You can “level-up” by completing requirements
within each level. There are four levels, D, C, B, and A. To get
full credit on the assignment you will need to get through all
levels starting at D and getting to A.

Level D – Do BOTH of the following:
· Go to the wiki page titled Operations Management Topics in
Canvas. Find and add a definition to 2 of the topics outlined in
the page OR add 1 topic and definition that is not already
included but fits on the list. Document what you did in
your learning log.
· Define in your own words: What is Operations Management
and why is it important to a business education? Write your
definition in your learning log and share your definition with
two members of the class. Document in your learning log who
you shared your definition with.
Level C – Complete Level D plus 3 of the tasks below:
· Find a blog that specializes in operations management or
supply chain management. Note the URL. Read at least 2 posts
and summarize them in your learning log. Refer to it in your
project.
· Find 2 job postings for jobs in operations management. Note
the URL. Take note in your learning log of qualifications that
the job postings are asking for. Refer to in in your project.
· Find 5 professional societies that deal with operations
management, supply chain management or a related topic. For 1
society, note their mission, goals, and any certifications or
training the offer in your learning log.
· Find a newspaper article that addresses operations
management or supply chain management specifically. Note the
exact source and summarize the article in your learning log.
Refer to it in your project.
· Find a magazine article that addresses operations management
or supply chain management specifically. Note the exact source
and summarize the article in your learning log. Refer to it in
your project.
· Find 2 cartoons that depicts an operations management topic.
Document it in your learning log. Refer to it in your project
· Find a video clip of a movie or TV show that depicts some

aspect of operations management. Note the URL and summarize
the clip in your learning log. Refer to it in your project.
Level B – Complete Level C plus 3 of the tasks below:
· Find an article about operations management or supply chain
management in a trade journal. Note its complete citation.
Summarize the main points in your learning log and write 3
questions for the author about the findings related to the topic.
· Find an article in an operations management themed academic
journal. Note its complete citations. Summarize the main points
in your learning log and write 3 questions for the author(s)
about the findings related to the topic.
· Find a scholarly book about an operations management topic.
Note its full citation. Read two chapters in the book and
summarize what you learn from them in your learning log. Note
3 new sources in the book that you now want to go and read.
· Find an expert online that you could interview about an
operations management topic. Describe in your learning log
who this person is and what qualifies her/him as expert. Write
ten interview questions you could ask this person.
· Find a TED or TED-X talk related to an operations
management topic. Note the URL. Describe the important things
you have learned from it in your learning log.
· Find an expert on campus or in the community whose
profession or background relates to an operations management
topic. Describe the person's qualifications. Interview the person.
Note when you talked and what you learned in your learning
log.
· Repeat one of these level B options.
Level A – Complete Level B and create a project that uses your
activities in D – B to address the question – What is Operations
Management? Do ONE of the following:
· Make a short (3-5 min) video
· Record a TED-type talk (8-10 min)

· Design and produce a children's book (text and images, min 15
pages)
· Write, perform, and record a poem, skit, or song
· Create an academic poster (conference-worthy)
· Write, design, and produce a brochure
· Develop a board game or card game
· Make a comic strip booklet
· Write a news article or blog post (not an essay)
· Write a script for a radio news segment
· Create a presentation that describes operations management to
a lay audience

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