1. CARNETHIA O STEWARD
911 Hanover Way,New Castle,DE 19720| C: 614-707-6278 | Carnethiasteward77@yahoo.com
SUMMARY
Talented Fraud Analyst upholding a 10-year history of building solid relationships with peers and
customers, providing above and beyond services in meeting their needs. Expert in strategy
development using various programs. Proficient in Microsoft applications of Word, Office and Excel,
and taking the initiative to accept challenges for advancement.
HIGHLIGHTS
Sales Mentoring and Leadership
Quality Assurance Credit and Loss Prevention
Analytical Assessment Team Player
Client Relations Time Management
Problem Resolution Excellent Rapport
EXPERIENCE
09/2013 - Present Fraud Investigator
Barclays USA - Newark, DE
Review applicants through inbound calls determining their validity, using
multiple systems for comparison to account/application indicators. Identify
and report suspect activity, making recommendations for detection and
prevention processing.
12/2011 to 01/2013 Claims Analyst
JPMorgan Chase - Newark, DE
Analyzed and reviewed claims for accuracy and completeness. Resolved
debit/credit merchant disputes. Followed VISA/MasterCard and Federal
Regulation E guidelines. Organized and performed administrative support tasks.
Prepared and maintained reports and records for processing.
07/2005 to 09/2010 Senior Collections Representative
Bank of America - Newark, DE
Contacted and notified customers of delinquent accounts by telephone, mail
or electronic mail. Received and posted payments to customer accounts.
Prepared letters of delinquency and/or receipts of completed payments. Kept
records of collections and status accounts.
07/2002 to 07/2005 Fraud Detection Analyst
MBNA, N.A. - Newark, DE
Analyzed customer complaints and provided appropriate and corrective
actions. Ensured satisfaction by meeting customers needs, in a courteous and
timely fashion. Prepared reports of daily work routines. Provided assistance to
employees and management.
EDUCATION
2000 Human Services
Delmar College