Want a successful business...hire camp counselors


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Presentation given at 2010 Ignite Charlotte

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Want a successful business...hire camp counselors

  1. 1. Ignite Charlotte <ul><li>brought to you by the Ignite Charlotte team </li></ul>
  2. 2. If You Want A Successful Business Then Hire Camp Counselors @campleadership
  3. 3. Camp Counselor: What Comes To Mind? @campleadership
  4. 4. Camp Counselor: What Comes To Mind? @campleadership
  5. 5. Camp Counselor: What Comes To Mind? @campleadership
  6. 6. Myths: <ul><li>Lazy </li></ul><ul><li>Plays all day </li></ul><ul><li>Goof off </li></ul><ul><li>Joke job </li></ul><ul><li>No useable skills </li></ul>@campleadership
  7. 7. Facts: <ul><li>Responsible </li></ul><ul><li>Works well with others </li></ul><ul><li>Hard worker </li></ul><ul><li>Serious work </li></ul><ul><li>Useable skills </li></ul>@campleadership
  8. 8. What does a successful business need? <ul><li>Positive Work Culture </li></ul><ul><li>Happy, Satisfied Customers </li></ul><ul><li>Capable Staff </li></ul><ul><li>Quality Product To Deliver </li></ul><ul><li>Leadership </li></ul>@campleadership
  9. 9. Positive Work Culture <ul><li>Counselors understand that culture is what separates camps from each other </li></ul><ul><li>Because of this they understand the importance of and the creation of a positive work culture </li></ul><ul><li>Camp culture is transferred every year in one weeks time during staff week </li></ul>@campleadership
  10. 10. Positive Work Culture <ul><li>“ They say you should never mix business with pleasure…Really? Then explain to me how a Putt-Putt Golf company operates.” - Andy Barnard, Dunder Mifflin Paper Co. </li></ul>@campleadership
  11. 11. Positive Work Culture <ul><li>Counselors know what a great work culture can and should feel like </li></ul><ul><li>Staff that believe in what they are doing and want to go to work will do a better job </li></ul><ul><li>If you (the boss) can’t create a positive culture; a good camp counselor can </li></ul>@campleadership
  12. 12. Happy, Satisfied Customers <ul><li>Summer camp is a cut throat business! </li></ul><ul><li>The American Camp Association states there are approximately 12,000 summer camps nationwide (lot’s of competition) </li></ul><ul><li>If counselors don’t engage with parents and campers there are others places to go and they will go there </li></ul>@campleadership
  13. 13. Happy, Satisfied Customers <ul><li>If you want to have happy customers you need to engage with them </li></ul><ul><li>A counselors first job is to make a camper and their parent feel comfortable </li></ul><ul><li>If people like you they are more likely to return as customers </li></ul>@campleadership
  14. 14. Look what we made! (I have to brag a little bit) <ul><li>Sam </li></ul><ul><li>July 14 </li></ul><ul><li>7 lbs 5 oz </li></ul><ul><li>23 inches long </li></ul><ul><li>He is Awesome! </li></ul>@campleadership
  15. 15. Capable Staff <ul><li>Confidence </li></ul><ul><li>Adaptability </li></ul><ul><li>Working with others </li></ul><ul><li>Decision making </li></ul><ul><li>Problem solving </li></ul><ul><li>Conflict resolution </li></ul>@campleadership
  16. 16. Capable Staff <ul><li>Counselors are paid to be friendly! </li></ul><ul><li>I always tell my staff when I hire them – I can teach you how to do almost anything, but I can’t give you a personality. Hire friendly staff! </li></ul>@campleadership
  17. 17. Quality Product To Deliver @campleadership
  18. 18. Quality Product To Deliver @campleadership
  19. 19. Leadership <ul><li>I’m not sure if I treat children & campers the same way I treat adults or if I treat adults the same way I treat children & campers, but either way it works. </li></ul><ul><li>Individuals at work are looking for someone to lead them </li></ul>@campleadership
  20. 20. Leadership <ul><li>They learned anyone would follow you if you know where you are going </li></ul><ul><li>They learned to think ahead </li></ul><ul><li>They learned to be energetic </li></ul><ul><li>They learned to praise the behavior they wanted to see </li></ul>@campleadership
  21. 21. @campleadership