This letter provides a recommendation for Andrew Christianson for a customer service position. The letter details that Andrew was initially impressive in his communication skills, professionalism, and enthusiasm. During his year working as an Education Consultant, he consistently demonstrated reliability, dedication to team building, and an unparalleled ability to calm angry customers. The office manager also praised Andrew's team player mindset, embrace of change, ability to work with minimal supervision, and commitment to exceeding customer expectations. Andrew is recommended as a hardworking, top-performing customer service professional.

1. July 23, 2013
Re: Recommendation for AndrewChristianson
Dear Hiring Manager:
I w as initially impressed w ith Andrew Christianson’s enthusiasm, communication skills and professionaldemeanor w hen Ihired him
a year ago as an Education Consultant w ith Elite Continuing Education. During the year Andrew reported to me, he consistently
demonstrated all of these qualities and more, and I heartily endorse him for any customer service position.
Andrew is reliable, dedicated and committed to team building. His ability to calm angry or frustrated customers is unparalleled. He
consistently met or surpassed weekly callcenter metrics, including customer satisfaction, callvolume and net promoter score.
Of particular value to me being the Office Manager w as Andrew’s teamplayer mind-set, enthusiastic embrace of change, ability to
w orkwith minimal supervision and unw avering commitment to exceeding customer expectations. I regularly received praise from
customers commending Andrew’s outstanding levelof service, professionalismand follow -through.
Andrew quickly learned technology systems and software that w ere unfamiliar to him w hen he first started with Elite.
Andrew is a hardw orking, top-performing customer service professional. He has my highest recommendation, and I am happy to
furnish more details if you w ould like additional information.
Sincerely,
Ms. Lisa Stevens
Office Manager
Elite CME
1452 N US Hw y #1
Ormond Beach, FL 32174
386-256-1980
lisa.stevens@elitecme.com