For 2014 TASA/TASB Convention.

1. GREAT
CUSTOMER
SERVICE
STARTS AT THE TOP

2. Brad
Do m i t r o v i c h
Candace
Ah l f i n g e r

3. How do we
make our schools
CUSTOMER SERVICE SCHOOLS?

4. It’s a tough job ...
but somebody has to do it!

5. What is
Customer
Service?

6. Customer service is a
series of activities designed
to enhance the level
of customer satisfaction.

7. Customer service is
the feeling that a product
or service has met the
customer’s expectations.

8. Customer service is
the connection you make
with all your customers.

9. Who Needs to use
Customer Service?
Administrators
Board Members
Teachers
Paraprofessionals
Child Nutrition
Custodians
Transportation
and more ...

10. Who are
YOUR customers?

11. Students Parents
Taxpayers Business
Employees
Leaders
Media

12. The Fundamental Needs
of a Customer

13. To feel welcomed.

14. To be understood.

15. To obtain assistance.

16. To feel valued.

17. To retain dignity.

18. Steps to Creating Your
Customer Service Plan

19. Determine what
your customers want.

20. Train all employees
at every level in the district.

21. Create a culture
of customer service.

22. Communicate customer service
standards and expectations.

23. Model excellent
customer service.

24. Empower employees to
resolve customer service issues.

25. Provide consistent service
to all customers.

26. Recognize outstanding
customer service leaders.

27. Great Customer Service
is all about
Great Communication

28. Greet your customers.

29. Make your customers
feel important.

30. Listen.

31. Invite customers back.

32. Thank customers for coming
and providing feedback.

34. Some Closing Thoughts
on Customer Service

35. Listen more than you speak.

36. Show genuine interest
in everyone you meet.

37. Words like “Please”, “Sorry”, and
“Thank you” should be a part
of everyone’s vocabulary.

38. The best way to ensure your school
treats customers graciously is to set
a good example yourself.

39. Treat others today the way
that you want to be treated.

40. What makes
customer
service so
special?

43. Candace Ahlfinger
calfinger@gmail.com
Brad Domitrovich
brad@domitrovich.com

44. GREAT
CUSTOMER
SERVICE
STARTS AT THE TOP