This document provides a framework for deciding between longform and shortform content based on the consumer decision journey. It explains that the consumer decision journey models how consumers make purchasing choices through phases like initial consideration, active evaluation, and post-purchase experience. Marketers should choose longform or shortform content based on where consumers are in this journey. For example, using longform for information gathering and shortform for ongoing exposure. The permanence of the publishing platform should also be considered, with more permanent platforms suited for longform.
15. THE CONSUMER DECISION JOURNEY
IS MUCH MORE RELEVANT
INITIAL
CONSIDERATION
SET
TRIGGER
LOYALTY LOOP
ACTIVE EVALUATION
MOMENT OF
PURCHASE
POST-PURCHASE EXPERIENCE
Information-gathering, shopping
Ongoing Exposure
Source: McKinsey
16. CHOOSE CONTENT TYPE BASED ON
POSITION WITHIN THIS JOURNEY
INITIAL
CONSIDERATION
SET
TRIGGER
LOYALTY LOOP
ACTIVE EVALUATION
MOMENT OF
PURCHASE
Information-gathering, shopping
LONGFORM
Ongoing Exposure
SHORTFORM
POST-PURCHASE EXPERIENCE
LONGFORM 40%
SHORTFORM 60%
Source: McKinsey
17. CHOOSE CONTENT TYPE BASED ON
POSITION WITHIN THIS JOURNEY
INITIAL
CONSIDERATION
SET
TRIGGER
LOYALTY LOOP
ACTIVE EVALUATION
MOMENT OF
PURCHASE
Information-gathering shopping
LONGFORM
Ongoing Exposure
SHORTFORM
POST-PURCHASE EXPERIENCE
LONGFORM 40%
SHORTFORM 60%
IN ADDITION,
CONSIDER THE
PLATFORM YOU
ARE PUBLISHING ON
22. NOT ONLY DO THEY VARY
SHORT/LONGFORM CONTENT,
EACH PIECE LINKS LOGICALLY
TO THE NEXT IN THE CHAIN
23. VARY LONG/SHORTFORM CONTENT TO
KEEP CUSTOMERS INTERESTED
DECIDE WHICH PHASE OF THE CONSUMER
DECISION JOURNEY YOU ARE TARGETING.
CHOOSE WHAT PLATFORM WOULD BEST
FIT THE CONTENT TYPE AND NEED.
LINK THE CONTENT TO THE NEXT PHASE IN
THE JOURNEY IN A LOGICAL PROGRESSION.
SHORTFORM OR LONGFORM?
A STEP-BY-STEP GUIDE