Bringing conversations
into processes to get the
most out of your human
capital
International Forum on Enterprise 2.0
June 9-10th - Milan

Bertrand Duperrin
Web Industry
HR &Management Consulting
Enterprise Social Software
«Enterprise 2.0 consulting» (?)
http://www.netxmodernity.com http://www.duperrin.com
http://www.twitter.com/nextmo http://www.duperrin.com/english
http://www.twitter.com/bduperrin

Hello Italia
Hello Milan

Hello Italia
Hello Milan

Why human capital is more important than ever ?
Why Enterprise 2.0 is seen as a solution ?
Why organization and HR struggle to deal with that ?
How to fix it ?

HC ?
= cost
= resource
= asset

The nature of work has
changed

Yesterday : intelligence and
knowlegde were used to build
systems anyone could run

Now they have to be used to
solve problems to make
systems work

When old methods and tools
are applied to a new context....

Problem solving needs
knowledge

Knowledge is not a stock

Knowledge is incarnate
and contextualized

...and comes through
conversations

Harness the
Share
information
information
capital
Bring people Connect people,
together information

I was told is was as easy as
Facebook !

Here’s how organization
designed their work flows

and how many traditional
organizations see the «2.0
model»

Businesses aren’t looking for
possibly find more gold, they
need a gold factory
Inspired by Rex Lee http://rexsthoughtspot.blogspot.com/
2010/06/beyond-serendipity-for-enterprise-20.html

Privacy matters

Welcome to a rational skeptic
world !

Employees don’t know how to
plug «social» into business

How to fix it ?

A work-flow (& sense) driven
serendipity

A work-flow (& sense) driven
serendipity
Embed social into business

A work-flow (& sense) driven
serendipity
Embed social into business
Engaging without overexposing

A work-flow (& sense) driven
serendipity
Embed social into business
Engaging without overexposing
A basic framework for
everybody

The traditional nature of
work

The traditional nature of
work
Task 1 Task 2 Task x

Task 1 Task 2 Task 3 Task x

Share
Debrief Search
Task 1 Task 2 Task 3 Task x
Refine/ Ask
Discuss
Connect

Social (net)working is a part of
real work
Share
Debrief Search
Task 1 Task 2 Task 3 Task x
Refine/ Ask
Discuss
Connect
that improves execution
through social routine

Social routine

Social routine
Starts from processes / work flows
A light and easy set of background tasks
Tells people what to do & when
Focuses on sense and alignment
Connects Business and Social tools
Improves speed / scale / quality
Behavioral trainings needed !

One more thing...

Did you embed conversations
in your processes ?

Did you embed conversations
in your processes ?
No ?

So you spend millions to
recruit talents et train them
and you are happy to only get
20% of what they can give you
in return
Think about it...

So..
Networking or Not working ?

Bertrand Duperrin
Web Industry
HR &Management Consulting
Enterprise Social Software
«Enterprise 2.0 consulting» (?)
http://www.netxmodernity.com http://www.duperrin.com
http://www.twitter.com/nextmo http://www.duperrin.com/english
http://www.twitter.com/bduperrin