How to put social into process

1. How to put the social into the process ? February 8th, 2012

2. Hi ! Bertrand Duperrin Enterprise 2.0 Consultant at Nextmodernity Blog :http://www.duperrin.com/engli sh Twitter : @bduperrin Companyhttp://www.nextmode rnity.com

3. What does « social » or « 2.0 » mean ? « Making the most of one’s or a company’s connections, knowledge, social and informational capital to get things done »

4. What are « things » in a world where anything that could be automated has been automated? Solve problems Handle exceptions Learn Coordinate Innovate, conceive, design, be creative

5. Most initiatives have been about learning

6. And long term

7. But what’s about day to day work ?

8. ROI & Tangible results Impact on operations Cycles Decision, coordination What can be measured in terms of outcomes : more and/or faster What boosts the flow of work

9. Adoption concerns ?  Social is for those who get it  For those who understand the value of doing a little bit more on top of their job  It’s not what people are measured on, rewarded for  What’s the lowest common denominator in the workplace ? Tasks, processes, workflows  Hard to make poeple discover social environments in this context !

10. It’s not only about « maybe one day… » anymore

11. But also about…

12. And a critical mass

13. To deliver tangible value

14. Anything that aims at developping intangibles is worthless until processes relies on it

16. Social is only for believers Social can boost structured activities Is social only for long term Social is additional work Social can impact current business indicators

17. Burst the bubble to unleash the social potential Potential /systematic Learning /doing Support / embedding Voluntary /« the way we do things »

18. By bringing social capital into the flow of work you can get a supercharged execution engine

19. Communties, social networks Social project Social BPM management Adaptive case Management management 2.0

20. 4 challenges !

21. Make social a soutine and bridge the gap Share Debrief Search Task 1 Task 2 Task 3 Task x Reﬁne/ Ask Discuss Connect

22. Bring social into the management DNA  Autonony  Flexibility  Right to be creative  Decision making (P2P and decentralized)  Leadership  Trust

23. Identify and fix processes that need to be socialized  What processes often fail because of lack of flexibility, because too many exceptions need creativity and problem solving ?  How to involve the right people, find the right knowledge at the right moment without too much additional efforts ?  How to involve people in continuous process improvement ?

24. Bring tools together ! Bring business events and alerts in the social stream Bring social capabilities into business applications Bring the solution one click away from the problem…even on the same screen Make it possible to perform business actions in the social context…or social actions in the business context

25. « A sitting intellectual will never go further than a walking wally » Michel Audiard – French dialog writer So…keep on making people more knowledgeable, but help them use their knowledge to walk better and faster

How to put social into process

How to put social into process

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