ROI & Tangible resultsImpact on operationsCyclesDecision, coordinationWhat can be measured in terms of outcomes : more and/or fasterWhat boosts the flow of work
Adoption concerns ? Social is for those who get it For those who understand the value of doing a little bit more on top of their job It’s not what people are measured on, rewarded for What’s the lowest common denominator in the workplace ? Tasks, processes, workflows Hard to make poeple discover social environments in this context !
Make social a soutine andbridge the gap Share Debrief Search Task 1 Task 2 Task 3 Task x Reﬁne/ Ask Discuss Connect
Bring social intothe management DNA Autonony Flexibility Right to be creative Decision making (P2P and decentralized) Leadership Trust
Identify and fixprocesses that need to be socialized What processes often fail because of lack of flexibility, because too many exceptions need creativity and problem solving ? How to involve the right people, find the right knowledge at the right moment without too much additional efforts ? How to involve people in continuous process improvement ?
Bring toolstogether ! Bring business events and alerts in the social stream Bring social capabilities into business applications Bring the solution one click away from the problem…even on the same screen Make it possible to perform business actions in the social context…or social actions in the business context
« A sitting intellectual will nevergo further than a walking wally » Michel Audiard – French dialog writer So…keep on making peoplemore knowledgeable, but help them use their knowledge to walk better and faster