Barriers in 
Communication 
bajinder pal singh 
Asian Institute of Technology (AIT) 
bajinder@ait.ac.th bajinder@hotmail.com 
"Effective Communication Skills“ 
29 October 2014 
Bangkok, Thailand
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Communication Model 
bajinder pal singh 
bajinder@hotmail.com
Why causes miscommunication ? 
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bajinder pal singh 
bajinder@hotmail.com
Both are correct, 
But there is a communication failure 
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bajinder pal singh 
bajinder@hotmail.com
How the customer 
explained it 
How the project leader 
understood it 
How the analyst 
designed it 
Image source: http://www.projectcartoon.com/cartoon/2 
Miscommunication 
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bajinder@hotmail.com
What the beta testers 
received 
How the programmer 
wrote it 
How the business 
consultant described it 
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Miscommunication 
bajinder pal singh 
bajinder@hotmail.com
How the project was 
documented 
What operations 
installed 
How the customer 
was billed 
Image source: http://www.projectcartoon.com/cartoon/2 
Miscommunication 
bajinder pal singh 
bajinder@hotmail.com
How it was supported 
What marketing advertised 
What the customer 
really needed 
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Miscommunication 
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Blaming others for not understanding what was said 
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Not understanding the needs, lack of communication 
Stresses the need for “Emergency Communication” 
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bajinder pal singh 
bajinder@hotmail.com
Physical Barriers 
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Time Barriers 
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Technological Barriers 
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Noise Barriers 
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Perceptual Barriers 
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Perceptual Barriers 
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Perceptual Barriers 
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Emotional Barriers 
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Attention Barriers 
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Cultural Barriers 
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Cultural Barriers 
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Gender Barriers 
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Interpersonal Barriers 
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Information Overload 
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Information Overload 
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bajinder@hotmail.com
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Do you really need to 
Communicate 
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Semantic Barriers 
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Organizational Barriers 
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Organizational Barriers 
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bajinder@hotmail.com 
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http://blog.evolveip.net/wordpress/wp-content/uploads/2014/03/SpaceInfographic1.jpg 
Changing face of 
Communication 
bajinder pal singh 
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bajinder pal singh 
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Barriers in Communication