1. B-46 Phone 26186390
MOHAN GARDEN
NEAR UTTAM NAGR Email
NEW DELHI- 110059 aksharma_07@yahoo.com
Cell:9871978863
ATUL KUMAR SHARMA
Objective:
Challenging & reputed career in a professionally managed company as Professional to
work in a environment that is conducive of growth and where learning is embedded with
tasks and challenges.
SUMMARY OF COMPETENCY
• Extensive knowledge in travel industry with working knowledge on various product
and Applications.
• Expertise in fares construction, demonstration, execution and implementations.
• Well qualified and trained to match any job portfolio in Travel domain – Pricing, ticketing and fares
Construction, cancellations, refund, dispute.
• Total work experience of approx 12 years in travel industry.
• Crs Known:- Sabre/Amadeus/Galileo/ATPCO/RTB
Professional Qualification:
I have done a course from IITTM (INTERNATIONAL INSTITUTE OF TRAVEL &
TOURISM MANAGEMENT) CHANAKYA PURI, NEW DELHI. In international fare
calculation and ticketing.
Also have done a certificate course in basic application of computer program from
IITTM ((INTERNATIONAL INSTITUTE OF TRAVEL & TOURISM
MANAGEMENT) CHANAKYA PURI, NEW DELHI.
Basic course in Computerized Reservation System AMADEUS from IITTM (Dept. of
Tourism).
Qualification:
GRADUATED B.A. PASS from MEERUT UNIVERSITY.

2. Professional Experience:
(Joint venture between Lufthansa Commercial Holding and Bird Group)
Team Member – ATPCO Filing
Work portfolio:
• Global distribution of Lufthansa Private, Public and negotiated fares worldwide.
This distribution process involves a wide range of activities such as validating Fare Basis, Coding rules,
creating routing, updating fares and finally sending the filing information to different government bodies
for approval (GFS)
• Preparing and monitoring productivity reports..
Worked with INTERGLOBE TECHNOLOGIES as Business Analyst. I was
looking after fare filing Projects for Different Airlines.From Nov 2008 till dec 11
My KRA’s are
Business Requirement
Functional Requirement
Stake Holder Requirement
Quality of Service Requirement
Transition Requirement
Report Specification
Operational ATPCO Expertise With Martinair Process
• Fare Distribution for Martinair Nrtherland based Airline Worldwide (using
CRS)
• Amendment of Fare Rules online
• Auditing of International Tickets
• Issuance of Agency Debit / Credit memos
• Responsible for driving significant error reduction on fare updation.
• Auditing and Analysis of Lufthansa Airline Tickets on CRSS to detect fare
violations by region in different periods and working towards
recommendations for reduction of the same.
• Auditing of Collectible Airport Taxes and Commissions
• Monthly analysis of the tariff checks by region.
• Contributed towards putting in place Reporting and tracking structure of
critical process measures and working on improvements.
Achivements,
1.
Reservation Data Maintenance (India) Pvt. Ltd.
(May 2000 – Oct 2008)

3.  Worked on Span air proposal for fare filing thru ATPCO.
 Worked on Air Tahiti proposal for fare filing thru ATPCO.
 Have completed successfully six sigma GB project.
 Have attended in house SAP training.
 Have attended in house COPC training.
Overseas Visits
 Submitted RFP in Mauritius for ATPCO fare filing for Air Mauritius.
 Visited Mauritius to Show case the fare filing capabilities
 Worked on Thai airways proposal for fare filing project thru ATPCO & Show
case our expertise in Thailand.
• Operational Expertise WEBJET Process
International Ticketing
Work portfolio:-
• Issuing Tickets for more than 80 Airlines all over world including procedures like IT/BT/Cat-
-35/Published/BSPReissues/Group Bookings/SATA (Travel Agency Own document.)
Sata Reissues (E-Tkt, Paper Tkt) for more than 80 airlines, dealing with fares like Great
Escapade, RTW, Air Passes, Public, Private, World Discovery fares.
• Providing coaching and feedback to new as well tenured team members.
Operational Responsibility:-
• Floor Support, Managing Key SLA’s and Process Deadlines.
• Ensure Updates and bulletins cascaded to the floor in time of implementation.
• Responsible for WRM (Weekly report management), Rag Analysis, Attendances and maintaining process
update file.
• Roles & Responsibilities in Air India International Process:-
•
• • Handling customer queries related to travel through Air India.
• • Reservations.
• • Modification and cancellation of PNR’s.
• • Providing alternates to passengers in case of Schedule changes in flight.
• • Explaining marketing schemes to the passengers.
• • Arrival and departure information.
• • Giving Baggage information and Check-in information.
• • Tele Check-in.
• • Availability and Fare information.
•

4. Worked with Onkar Infotech as Senior Travel
Consultant since Dec 2011 Till OCT 2012.
Key Task Handled:
• Handling the queries through the phone and mails related to the fares, hotel
requirements and packages for British clients.
• Providing the clients with the cheapest and best fares by working on different
CRS Worldspan, Amadeus and Galileo.
• Worked with Travel Group H.O.T.C as Counter Supervisor
From NOV 2012 till Feb 14
• The HOTC Travel Group is one of the largest travel agencies FOR the Leisure,
Wholesaling and Business Travel sectors.
• I am responsible to check all the Domestic & international Fares & arranging the
surface transportation.
•
Working With Tripster Solutions Pvt Ltd as Team Leader.
• Handling inbound Calling for Globester Portal & White Labels for US Mkt for All Airline
Sales.
• Handling Sales for Calling Team.
• Handling Quality of Calls & Making Reservation Modification and cancellation of PNR’s.
• Providing alternates to passengers in case of Schedule changes in flight.
• Explaining marketing schemes to the passengers.
• Arrival and departure information.
• Giving Baggage information and Check-in information.
• Availability and Fare information.
Operational Responsibility:-
• Floor Support, Managing Key SLA’s and Process Deadlines.
• Ensure Updates and bulletins cascaded to the floor in time of implementation.

5. • Responsible for WRM (Weekly report management), Rag Analysis, Attendances
and maintaining process update file.
•
Working Knowledge on :
AMADEUS,GALIELEO,SABRE ,ABACUS COMPUTERS RESERVATION
SYSTEM. -Reservation Booking Issuing Tickets Rebooking Resiuueance
Personal Details:
Father’s Name : Shri C.P. Sharma
Date of Birth : 16 Sep.1972
Nationality : Indian
Hobbies : Traveling, Reading, & Music.
Date
Place:
(ATUL SHARMA)

6. • Responsible for WRM (Weekly report management), Rag Analysis, Attendances
and maintaining process update file.
•
Working Knowledge on :
AMADEUS,GALIELEO,SABRE ,ABACUS COMPUTERS RESERVATION
SYSTEM. -Reservation Booking Issuing Tickets Rebooking Resiuueance
Personal Details:
Father’s Name : Shri C.P. Sharma
Date of Birth : 16 Sep.1972
Nationality : Indian
Hobbies : Traveling, Reading, & Music.
Date
Place:
(ATUL SHARMA)