Arunangshu Ghosh is an aviation and facility management professional with over 20 years of experience. He currently works as an Associate General Manager at GMR Hyderabad International Airport, where he oversees customer facilities and logistics operations. Prior to this, he held roles in facility management, airline ground operations, and transport management. He has expertise in areas like airport operations, contract management, and business excellence.

1. ARUNANGSHU GHOSH
18,West Ghosh Para Road, P.o-Bhatpara,Dist-24 Pgs(north), Pin-743123, West Bengal.
Cell :+91 9989022036/+91 9908222400, E-mail:arunangshu_ghosh@yahoo.co.in
Date of Birth: Jun. 17th
1972
AVIATION & FACILITY MANAGEMENT PROFESSIONAL
OBJECTIVE
To excel in the industry as a part of growth oriented and reputed organization by utilizing my expertise to the
optimum possible. I also look forward to career advancement by shouldering broader responsibilities in achieving
organizational goals, along with personal and professional development.
PROFILE
 Astute and results driven professional with expertise in handling an airport passenger terminal with a drive
towards Facility management, Service delivery, Safety and Quality.
 Consummate professional with well honed expertise in handling travel & tourism functions.
 Extensive exposure to communicating with clients while meeting their objectives and maintaining standards.
 The ability to work in highly diverse environments with people from varied backgrounds.
 Highly motivated, positive and goal-oriented, with demonstrated professionalism, attention to detail, highly
developed analytical faculties as well as the ability to build and lead effective teams.
 Focused and hard working with strong management and leadership skills and proven ability to motivate
professionals to maximize levels of productivity and emphasize on building strong client & vendor relationships.
SUMMARY
From Aug’ 2007 till date working as a Associate GM in the GMR Group at Hyderabad, Rajiv Gandhi
International Airport.I have an overall experience of 20 years in core areas of expertise like Facility
Management ,Airline Ground Operations and Transport Management. In addition to technical expertise, I am
a certifed IMS Internal Auditor for ISO 9001:2008, 14001:2004, 18001:2007 and also certified an external
assessor of Business Excellence Model by TQMS- Tata quality management services.

2. PROFESSIONAL EXPERIENCE
GMR HYDERABAD INTERNATIONAL AIRPORT LTD Aug’07- Present
Associate General Manager –Customer Facilities & Logistics Operations
Overall Objective:
 To oversee the operations of Customer facilities and logistic department of Hyderabad International
Airport in providing timely and high standard of maintenance for customer facilities and smooth flow of
goods.
Baseline Responsiblites :
Strategic
 Prepare the Annual Operating Plan and Performance standards for the CFL Operations in line with
Company’s overall strategy.
 Study & benchmark best in class pratices related to facilities parameter; collaborate with the
counterparts/ similar capacity airport to exchange best practice information.
 Lead development and evaluation of work programme, processes, systems and procedure to achive
company’s overall strategy, departmentals goals, objectives and performance measures.
 Implement best in class pratices related to various functions of facilities department, design and drive
various initiatives to met SLAs and enhance service quality.
Operational
 Drive implementation of SLAs and Standard Operating procedures to achieve desired level of Airport
Service Quality ( ASQ).
 Direct the housekeeping , pest control and waste management services at Passenger Terminal Building,
ATC, Car Park, landside, Cargo satellite building, other navigational buildings to maintain cleanliness and
hygiene, thereby enhancing customer experience.
 Collaborate with the Environment, Safety & Compliance department in implementing the departmental
process according to OHSAS guidelines to uphold the international standards of housekeeping, Pest
management and safety.
 Control the inward and outward movement of concessionaries goods at the passenger terminal and the
airside in line with the pescribed security standards to ensure that there is zero disturbance to the airport
operations.
 Direct the logistic team in managing timely collection, transportation and disposal of waste and oil and
fuel waste at airside as per norms set by state pollution control board.
 Establish service level agreements with the housekeeping, pest control, waste management services &
logistic service providers and ensure that the service providers adhere to the SLAs.
 Establish procedure for reporting and handling lost and found articles by the service providers personnel at
the work area where they are designated to work.
 Monitor and authorize the monthly payments for the service providers as per agreed service contract terms
and performance standards.
 Ensure recovery of losses in case of damaged caused to airport property by the service providers and
retailers.
 Drive initiatives for the CFL team to drive Airport Service Quality (ASQ) improvement and work towards
making Hyderabad Airport a best in class airport.
 Monitor daily/mothly dept. MIS reports/ SPM score card and advise senior management on various
housekeeping and safety initiatives to improve ASQ.
 Monitor the hygiene standard of staff cafeteria and quality of food being served.
 Ensure smooth passenger flow at various touch points during modification/expansion work at terminal.

3. Financial
 Prepare annual budget for the department through CAPEX and OPEX
 Monitor budget utilization and other financial measures for the department ; Study and analyze causes for
significant deviation from budget and take corrective action for the same, if required.
People
 Partner with HR department for recuirtment of competent employees.
 Develop reportees who are unable to meet expected performance levels.
 Establishment performance requirements and evaluate the work of reportees in order to achieve
goals and objectives of department.
 Provide coaching for performance improvement and development of all reportees to enhance their
contribution levels.
 Identify and nurture high potential employees; mentor & support them in shaping their careers.
 Identify and build potential successors to maintain a healthy sucession pipeline for the department.
Key Performance Indicators
 Percentage variance from departmental budget.
 Percentage adherence to SLA targets.
 Percentage improvement in ASQ rating.
 Percentage decrease in number of Customer complaints about housekeeping in Passenger Terminal .
 Percentage of closure of observation during AODM shift-target vs actuals.
 Number of unsafe incidents recorded due to movement of goods-target vs actuals.
 Number of complaints on missed waste colletion-target vs actuals.
 Number of unsafe incidents for Façade activities.
 Number of training mandays achieved for self and team –target vs actuals.
 Adherence to timelines for appraisal process for self & team
 Percentage increase in departmental Employee Engagement Score.
 Regrettable attrition percentage –target vs actuals.
 Number of high potential employees mentored –target vs actuals.
Contract Management
 Familiar with RFP formulation and technical bid documents evaluation.
 Implement Vendor performance management systems.
 Evaluate the performances of services and validate the monthly vendor bills for payment.
 Implement different control techniques for monitoring the outsourced resources utilization.
SAHARA AIRLINES LTD Dec ’02 – Aug’07
Executive – Customer Service
Ramp Co- ordinator
Systems Operation cell(S.O.C)
 Airport functions - allocations like Arrival, Departure, Baggage identification area
 Interaction with walk-in passengers and clients.
 Controlling flight movements and the monitoring of flight scheduling, the job also includes tasks like
 Co-ordination with various internal departments of the airline and outside agencies.
 Communication with Central space control (C.S.C) with regard to the load factor and allied reasons.
 Supervision of diverted flight procedures and making sure all action is taken for minimizing the station
delay.
 Implementing a zero tolerance.

4.  Making travel and tour itineraries and fare tariffs for travel agencies and passengers
 Generating monthly reports on time performance (O.T.P) and passenger load factor (P.L.F.)
 Preparation of MIS reports which comprise of no-show, go-show and business class load factors.
INTERNATIONAL TRAVEL HOUSE Ltd Oct ’93 – Dec’02
Supervisor – Customer Service – operations
 Co-ordinatied with all internal and external departments of the organization and its branches.
 Ensured smooth functional operations of all travel requests.
 Prepared and made reservation itineraries and invoices,
 Build a rapport with clients and Airlines
 Co-ordinated all functions with Sales and Accounts when required.
 Handled collection of all payments and made periodic checks to ensure no outstanding.
PROJECTS
CIP Projects :
1. Have successfully completed a project on - “Optimizing the manpower requirements for round the clock
housekeeping operations at Rajiv Gandhi International Airport without compromising on the service quality
levels” in association with Malaysian Airports Management and Technical Services- a reduction of 27% in total
manpower for the year 2009-10 as against 2008-09 and acheievement of ACI rating for Worlds Best Airport in
Airport Service Quality under 5 to 15 million category.
2. Completed continuious improvement project- “ Reduction in expenses of housekeeping oerations by to an
extent of 5% of the total projected housekeeping expenditure for the year 2010-11” under Business
Excellence model proposed by TQMS, savings of 26.6 lacs achieved for the period April’10 to January’11 and
holding the gain till date.
3. Introduction of Indian Products into the Infrastructure requirements of 85 washrooms ensuring quality and
durability. This has resulted in an savings of 17.15 lacs appx & same will be recurring year on year.
Employee Engagement Projects:
1. Establishment of Housekeeping Training Centre in coordination with Johnson Diversey for training various
Staff engaged in housekeeping services at Rajiv Gandhi International Airport.
2. Negiotiated with the ESIC department and organized various ESIC Pehchan Card camps for the service provider
staff which helped to cover approx. 800 staff gaining the ESIC facility.
3. Streamlining the salary payments to fixed date in an mutual agreement with the service providers making it 3rd
of every month for around 800 + employees which boosted the morale of the staff.
4. Introduced Reward & Recognition programs by the Service Provider on quarterly basis with categories including
performance and attendance.
5. Introduced Rewards Programs from GHIAL like Spot Rewards for categories like Honesty, Handling Lost & Found
Valuables etc.

5. EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Arts
Calcutta University
Diploma in Travel and Tourism Basic/Advance course
The institute of Modern Management, Kolkata
TRAINING, CERTIFICATIONS & SEMINARS
Business Excellece Certified External Assessor
From Tata Quality Management Services ( TQMS)
Certified Internal Auditor for Integrated Management System
ISO 9001:2008, 14001:2004, 18001:2007
Certificate in Airport Safety Management Systems
Conducted by ICAO, GMR Avaition Academy
Certificate in Advance Annex-14
Conducted by GMR Avaition Academy
Certificate in Housekeeping And Waste Management Monitoring System Course
Malaysia Airport Training Centre, Kula lumpur
Certificate in Basic Airport Operation course
Malaysia Airport Training Centre, Kula lumpur
Certificate in Galileo Basic Central Reservation System
Galileo Kolkata.
Certificate in Basic Fares and Ticketing
Air India staff college Mumbai (equivalent to IATA /UFTAA)
Certificate in Fares and Documentation procedure
Commercial Training College, Indian Airlines Ltd. Hyderabad.
Attended three days seminar on Business Excellece (Continuious Improvement Programme)
Conducted by Tata Quality Servcies.
Attended seminar on PROPEL
Conducted by Acenture.
Trainer at GMR Aviation Academy
Certfiied as trainer for conducting traning classes on airport operations for interdepartmental staff and new
inductees.

6. COMPUTER PROFICIENCY
Proficient with the use of Windows, MS Office and the Internet.
Knowledge of Amadeus, IBM, Gabriel-II and DCS reservation Systems.
Languages Known: English, Hindi & Bengali
Passport Details: K 9087865 Issued at Hyderabad in December 2012
References: Available on request
Present address: 12-2-790/155 Ayodhya nagar colony,Mehdipatnam
Hyderabad 500028

7. COMPUTER PROFICIENCY
Proficient with the use of Windows, MS Office and the Internet.
Knowledge of Amadeus, IBM, Gabriel-II and DCS reservation Systems.
Languages Known: English, Hindi & Bengali
Passport Details: K 9087865 Issued at Hyderabad in December 2012
References: Available on request
Present address: 12-2-790/155 Ayodhya nagar colony,Mehdipatnam
Hyderabad 500028