24. DINGY OFFICE
“You can tell whether a business cares about
its customers by how nice the bathrooms
are.”
25. DINGY OFFICE
“You can tell whether a business cares about
its customers by how nice the bathrooms
are.”
How are your bathrooms?
How are your waiting rooms?
36. ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
37. ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
38. ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be great.”
39. ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be great.”
“I don’t want to accept credit cards. Clients can write a
check”
40. ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be great.”
“I don’t want to accept credit cards. Clients can write a
check”
“That old armchair was my great aunts. I don’t have time
to refurbish it”
41. ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be great.”
“I don’t want to accept credit cards. Clients can write a
check”
“That old armchair was my great aunts. I don’t have time
to refurbish it”
“I haven’t dug into new research in years. The most
important thing is the relationships with my clients”
48. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
49. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
50. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
51. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
52. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
53. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
54. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
55. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
56. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
57. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
More value to clients
58. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
More value to clients
1st/10th appointment gifts
59. SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
More value to clients
1st/10th appointment gifts
Most desirable place