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4) YOUR CLINICAL STAFF
5) GIVING BACK
5) GIVING BACK
5) GIVING BACK
6) ADVERTISING
10 BIGGEST MARKETING
MISTAKES
BIG BLIND SWING
NO TRACKING
“Only half of my advertising is working.”
“The problem is I don’t know which half!”
AWFUL SOCIAL MEDIA
BAD HEADSHOT
TECHNICAL BIO
SPAMMING
GUEST BLOGGING
BAD WEBSITE
BAD WEBSITE
“Counseling for individuels, couples, and Families”
DINGY OFFICE
DINGY OFFICE
“You can tell whether a business cares about
its customers by how nice the bathrooms
are.”
DINGY OFFICE
“You can tell whether a business cares about
its customers by how nice the bathrooms
are.”
How are your bathrooms?
How are your waiting rooms?
NO ADVERTISING AT ALL
I’M ABOUT TO
BLOW YOUR MIND
EVERYTHING IS
MARKETING
THE FINAL 10%
HOW’S IT POSSIBLE?
THE LAST 10% IS THE
HARDEST
ODYSSEUS
WHAT’S YOUR 10%?
ARE YOU QUITTING AT
90%?
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be great.”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be great.”
“I don’t want to accept credit cards. Clients can write a
check”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be great.”
“I don’t want to accept credit cards. Clients can write a
check”
“That old armchair was my great aunts. I don’t have time
to refurbish it”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be great.”
“I don’t want to accept credit cards. Clients can write a
check”
“That old armchair was my great aunts. I don’t have time
to refurbish it”
“I haven’t dug into new research in years. The most
important thing is the relationships with my clients”
OBSESSION
BE 10% OBSESSED
SPACE
SPACE
White glove clean and
organized
SPACE
White glove clean and
organized
No more Poland Spring
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
More value to clients
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
More value to clients
1st/10th appointment gifts
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
More value to clients
1st/10th appointment gifts
Most desirable place
10% IS
100%
THE END

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7 Figure Counseling Practice 3 of 3

  • 9. “Only half of my advertising is working.”
  • 10. “The problem is I don’t know which half!”
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 22. BAD WEBSITE “Counseling for individuels, couples, and Families”
  • 24. DINGY OFFICE “You can tell whether a business cares about its customers by how nice the bathrooms are.”
  • 25. DINGY OFFICE “You can tell whether a business cares about its customers by how nice the bathrooms are.” How are your bathrooms? How are your waiting rooms?
  • 27. I’M ABOUT TO BLOW YOUR MIND
  • 30.
  • 32. THE LAST 10% IS THE HARDEST
  • 35. ARE YOU QUITTING AT 90%?
  • 36. ARE YOU QUITTING AT 90%? “Clients don’t need wi-fi in the waiting room”
  • 37. ARE YOU QUITTING AT 90%? “Clients don’t need wi-fi in the waiting room” “We don’t answer the phone, but most clients will leave a message”
  • 38. ARE YOU QUITTING AT 90%? “Clients don’t need wi-fi in the waiting room” “We don’t answer the phone, but most clients will leave a message” “My notes are for me. My records don’t need to be great.”
  • 39. ARE YOU QUITTING AT 90%? “Clients don’t need wi-fi in the waiting room” “We don’t answer the phone, but most clients will leave a message” “My notes are for me. My records don’t need to be great.” “I don’t want to accept credit cards. Clients can write a check”
  • 40. ARE YOU QUITTING AT 90%? “Clients don’t need wi-fi in the waiting room” “We don’t answer the phone, but most clients will leave a message” “My notes are for me. My records don’t need to be great.” “I don’t want to accept credit cards. Clients can write a check” “That old armchair was my great aunts. I don’t have time to refurbish it”
  • 41. ARE YOU QUITTING AT 90%? “Clients don’t need wi-fi in the waiting room” “We don’t answer the phone, but most clients will leave a message” “My notes are for me. My records don’t need to be great.” “I don’t want to accept credit cards. Clients can write a check” “That old armchair was my great aunts. I don’t have time to refurbish it” “I haven’t dug into new research in years. The most important thing is the relationships with my clients”
  • 44. SPACE
  • 45. SPACE White glove clean and organized
  • 46. SPACE White glove clean and organized No more Poland Spring
  • 47. SPACE White glove clean and organized No more Poland Spring Hallway should smell better
  • 48. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING
  • 49. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler
  • 50. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours
  • 51. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours Never double book
  • 52. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours Never double book CLINICAL
  • 53. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours Never double book CLINICAL More positive psychology training
  • 54. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours Never double book CLINICAL More positive psychology training Professional development program
  • 55. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours Never double book CLINICAL More positive psychology training Professional development program Measure treatment outcomes
  • 56. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours Never double book CLINICAL More positive psychology training Professional development program Measure treatment outcomes VALUE
  • 57. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours Never double book CLINICAL More positive psychology training Professional development program Measure treatment outcomes VALUE More value to clients
  • 58. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours Never double book CLINICAL More positive psychology training Professional development program Measure treatment outcomes VALUE More value to clients 1st/10th appointment gifts
  • 59. SPACE White glove clean and organized No more Poland Spring Hallway should smell better SCHEDULING Intake process simpler Sessions in 24 hours Never double book CLINICAL More positive psychology training Professional development program Measure treatment outcomes VALUE More value to clients 1st/10th appointment gifts Most desirable place