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NOVEMBER 2023
Onboarding for SDE
2
Sections
2
ResTech Chapter
06
Frontend Chapter
07
Ways of working
08
Appendix
09
McDonald's Basic
01
Digital Backend Chapter
05
Global Tech Overview
02
CPP Team Overview
03
Delivery Team Overview
04
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Who We Are
What
We Do
&
We are thrilled to have you on the team,
NAME! We would like to acquaint you
with our Global System and Global
Technology teams. We hope you find this
context useful as you onboard to
McDonald’s.
Welcome!
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Global Senior Leadership Team
Ian Borden Skye Anderson Jon Banner Joe Erlinger Marion Gross Jill McDonald
Heidi Capozzi
Executive Vice
President,
Chief Financial
Officer
President,
Global Business
Services
Executive Vice
President,
Global Chief
Impact Officer
President,
McDonald's USA
Executive Vice
President,
Chief Supply Chain
Officer
President, IOM
Executive Vice
President,
Chief People
Officer
Mark Ostermann Desiree Ralls-
Morrison
Brian Rice Manu Steijaert Morgan Flatley
Jo Sempels
Vice President, Chief of
Staff,
Office of the CEO
Executive Vice
President, General
Counsel
and Secretary
Executive Vice
President,
Chief Information
Officer
Executive Vice
President
Chief Customer Officer
Executive Vice
President, Global Chief
Marketing Officer and
New Business Ventures
President, IDL
Chris
Kempczinski
President and Chief
Executive Officer
5
Our Foundation
5
Our strategy is underpinned by our focus on running great
restaurants, empowering our people and getting faster,
more innovative and more efficient at solving problems for
our customers and people.
Meeting customers’ basic needs is core to what we do, and we
do that by using our execution strength. We will elevate our
people practices to ensure our people feel welcomed, valued,
and part of the McDonald’s community; we live by our values
every day and are committed to fostering a safe, respectful
and inclusive workplace, providing quality jobs, and making
opportunity open to all. Through Accelerating the
Organization, we will find and scale the best solutions with
speed and agility – driving growth while operating together.
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Feed And Foster Community
Our Purpose, Our Mission,
Our Values
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At McDonald’s, our purpose is to feed and foster communities. We know the actions
we take locally enable us to have a global impact. When we say, “billions served,” we’re
not just talking about burgers. We’re talking about serving our communities,
customers, crew, farmers, franchisees and suppliers. Because we know there’s a
difference between being in a community and being part of one.
How can McDonald’s make the biggest difference? To achieve our purpose we will
focus on four areas that matter to the communities we serve: Food Quality and
Sourcing; Our Planet; Community Connection; and Jobs, Inclusion and
Empowerment. Importantly, we’ve made commitments in areas where we have the
opportunity to truly lead.
To learn more, check out our Corporate Purpose & Impact website, and explore this
page for key internal resources.
Learn more at Global Purpose & Impact - Global Purpose & Impact Homepage
(atmcd.com)
Our Purpose
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Making Delicious, Feel-Good Moments Easy For Everyone
Our Purpose, Our Mission,
Our Values
Our Mission
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This is how we uniquely feed and foster communities. We serve delicious
food people feel good about eating, with convenient locations and hours
and affordable prices, and by working hard to offer the speed, choice and
personalization our customers expect. At our best, we don’t just serve food,
we serve moments of feel-good, all with the lighthearted, unpretentious,
welcoming, dependable personality consumers know and love.
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McDonald’s
Strategic Plan
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Learn MORE @ Accelerating the Arches (mcdonalds.com)
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ourselves as a brand that our people, and the people we serve, trust and admire above all others.
Our Purpose, Our Mission,
Our Values
These guide us in all we do
We put our customers
and people first
We do the
right thing
We get
better together
We open our doors
to everyone
We
are good neighbors
Serve Inclusion Integrity Community Family
9
Since we were founded in 1955, we’ve grown and continued to evolve to meet a changing world and changing
customer expectations. However, one thing has remained the same: the backbone of our culture is, and has
always been, a commitment to a set of core values that define who we are and how we run our business.
Our values are the glue that unite us and guide us through every decision we make. They help define our identity
and think beyond ourselves in times of change. When we say, “I work at McDonald’s,” or “I’m a McDonald’s
franchisee” or “I’m a McDonald’s supplier,” it means that we’re part of something special and something bigger
than just ourselves.
As part of the McFamily, we all play a part in ensuring that McDonald’s values are lived in a conscious and
convincing way. If we live them and hold ourselves accountable each and every day, we have the opportunity to
define ourselves as a brand that our people, and the people we serve, trust and admire above all others.
The backbone of our Brand is, and always has been, a commitment to a set of core values that
define who we are and how we run our business and restaurants.
Our Values
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Accelerating the
Organization (ATO)
OurTechnologyPlansupportsourgrowthambitions
Through Accelerating the Organization, we are evolving our culture to reduce complexity and get faster,
more innovative, more efficient, and provide exciting career opportunities. Transforming how we work is a
long-term strategy that will take months, and in some cases, years, to fully implement. This site has been
designed to help guide and support your personal change journey and implement our new ways of
working.
Faster, by working
together to solve big
problems once
More Innovative by
co-creating with the
Markets
More Efficient, by
reducing work that
does not align with
enterprise priorities
More exciting career
and work
opportunities by
clarifying career paths
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Learn MORE @ Global People - ATO (atmcd.com)
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O
Global Tech
Overview
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Global Technology
Leadership Team
Renee
Giacalone
Vice President,
Strategy &
Planning
Brian Rice
Executive Vice President
Chief Information Officer
JT Scott
Vice President,
Enterprise
Products &
Platforms
David Lloyd
Vice President,
IDL CIO
Whitney
McGinnis
Vice President,
U.S. CIO
TBD
Vice President,
IOM CIO
Steve
Bronson
Vice President,
Infrastructure &
Operations
Asher
Chaudhry
Vice President,
Customer
Technology
Chris
Campbell
Vice President,
ArchOS
Mustafa
Husain
Vice President,
Restaurant
Technology
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Valerie
Ashbaugh
Senior Vice
President,
Commercial
Products &
Platforms
Wei
Manfredi
Vice President,
Data &
Architecture
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Mike
Gordon
Vice President,
CISO
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A destination for
top technical talent
• McDonald’s is one of the most
recognized and admired brands in the
world.
• We offer competitive
compensation for top-
performing tech talent and robust
benefits (education assistance,
sabbatical, summer Fridays, etc.).
• We are a values-driven and people-
first organization that focuses on
employee development, career growth,
sustainability, and DEI.
• Make a rapid, global impact for billions of
customers at one of the largest companies in the
world (over 40,000 locations
in over 100 countries).
• Build tech your family and friends use at your
local McDonald’s – see it in action!
• We’re constantly implementing product
roadmaps shaped by new technological
disruptors and have priority access to leading
tech due to our scale.
• Work with and learn from diverse, global teams
solving complex problems at scale.
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LEARN MORE @MCD website
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A destination for
top technical talent
• Benefit from a wide breadth
of technical disciplines,
from technology in the restaurants to
customer-facing digital engagement.
• Open career architecture and
abundant career paths allow people to
reskill and upskill.
• So many opportunities to learn, grow,
and have fun: technical challenges,
strong mentorship and access to
conferences, hackathons, meetups,
development platforms and
certifications and employee tuition
assistance.
• Cross-functional teams that fully embrace
product- centricity and Agile ways of working
• We embrace the motto
Fail fast, fail often, but always fail forward and
provide a safe environment to experiment and
learn.
• A culture focused on diversity, equity, and
inclusion with
a commitment to empowering the people and
communities we serve.
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LEARN MORE @MCD website
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Digitizing the Arches – Our Priorities
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ArchOS Vision: A globally
standard, scalable modern tech
platform that leads the
industry
Channels
Security
Foundational Infrastructure
Order & Pay Platform
Engagement & Loyalty
Platform
Data Platform Restaurant Platform
ArchOS Platforms
Mobile In-Store /
Dine In
Drive
Thru
3rd Party
Delivery
Web
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Personalized relationships with
every customer
Technology innovation proven in one
market, scaled in weeks, not years
A crew experience that is so
intuitive it doesn't require training
Tech that rarely fails
Platform costs affordable by both
large and small markets
Customers can travel between
countries using a common app
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O
Commercial
Products &
Platforms
17
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Commercial Products &
Platforms Team
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Valerie Ashbaugh
Senior Vice President,
Commercial Products &
Platforms
Asher
Chaudhry
Vice President,
Customer
Technology
Chris
Campbell
Vice President,
ArchOS
Mustafa
Husain
Vice President,
Restaurant
Technology
Wei
Manfredi
Vice President,
Data &
Architecture
Ron Mardenly
Senior Director
Delivery Office
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ATO Org Changes: Overview of Commercial
Products and Platforms (formerly known as
Engineering and Operations)
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Commercial
Products &
Platforms
Restaurant
Tech
Customer Tech
Data and
Architecture
Delivery Office
ArchOS
• Shifted the focus from domain architecture to enterprise and cross-functional architecture
• Roles cover solution domains, business architecture and reference architecture, including support for enterprise apps (e.g., People and Finance)
• Centralized Data Operations Reliability and Delivery capabilities by adding DMaaS (Data Movement as a Service) from GTIO
• The Delivery Office will be organized by chapters (collection of related engineering roles), led by Chapter Area Leads who define standards for
high-quality engineering, development and testing toolset selection and drive capability building for technical roles
• Created a DevOps COE to mature our application DevOps, Integration / E2E Testing and SRE practices (in partnership with GTIO) by leading
strategy, toolset selection and engineering efforts
• Discontinued the SDM role, day-to-day squad leadership responsibilities will be shifted to Tech Leads in Customer Tech and Restaurant Tech, with
people management and career development residing in the Chapter organization
• Renamed Digital Product Engineering to Customer Tech and Restaurant Tech
• Established goal of maturing to a full product and platform operating model over the next 12-18 months in partnership with MCX – Product and
Design to increase customer centricity, quality, and speed of delivering deployable products
• Organized by channels and experiences (full-stack (e.g., ordering)) to cover front-end systems and corresponding back-end capabilities within
the same teams
• Created new roles (e.g., Tech leads) to provide tech expertise to our squads (e.g., feasibility assessment, solution architecture)
• Discontinued the PEM role and shifted full product responsibilities to MCX – Product and Design while CPP will fully own Product responsibilities
for technology
• Representation of a triad of Product, Tech and Design in every squad and product over time
• Mirrored roles with MCX Product and Design to the extent possible and will continue to evolve over time
• ArchOS is now part of the CPP team and has dedicated VP leadership responsible for technology
• Engineering and Operations is now known as Commercial Products & Platforms (CPP)
Components of structure Description
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We have defined a target state ‘placemat’
of our products and platforms that we
will evolve towards through 2025
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Group Products Platforms Infra services
Data
Digital Marketing
In-store
Digital
GMA Web Kiosk
GTIO
GTRM
Cloud compute
Network (Next Gen + VPC)
Storage (S3 + RDS)
Identity & Access (G-MS + Akamai)
Data Security & Protection (Encryption + Vault)
End-point & Network Security (SentinelOne + Akami)
Application Security (Veracode)
Loyalty (SessionM)
mCDP (Marketing)
Personalized Offers
(G-MS + VCE)
Ordering
A
B
C
D
Payment (Adyen)
Ordering (G-MS)
Menu (G-MS)
Delivery (G-MS + Partners)
Core + ROA
Global Web Platform – DNA, Adobe, GWS
Accounts
Global Content Management
Supply Chain (SC HUB)
Customer Data (C360 + CCP)
Sales / Transaction Data (STAR)
Restaurant Operations
(OpsPACE)
Compliance/Data Privacy
Distributed
commerce
Engagement
Account, Loyalty & Identity
Offers
Merch & Gaming
Decisioning
Segmentation
Campaign mgmt
Post purchase
POS
Ordering (In-store)
Payments
Voice Recognition
Menu
Ordering (Digital)
Delivery
Channel products: Integrated,
best-in-class applications that
bring all the experiences together
into a cohesive, usable, accessible
interface
A
Experience products (full stack):
Customer or crew-facing
technology experiences that
directly create business value by
delivering powerful features and
leveraging platform functionality
via APIs
B
Platforms: Modular, reusable, and
scalable functionality that enables
multiple product and experiences
through microservices and APIs
C
Infra services: Underlying
foundational capabilities that focus
on automation, efficiency,
consistency, stability, and security
to run Products and Platforms
D
Centers of Expertise: Provide
expertise to squads for limited
periods of time to raise maturity in
specific areas
E
Restaurant
Digital menu
boards (DMB)
POS (NP.36)
Restaurant Tech Platform
(RTP)
Voice Ordering (AOT)
Drive Thru
RFM
Serve (Restaurant)
POS (back of house)
Crew experience
Digital Menu Board
RFM (crew exp.)
Voice (AOT)
Agile CoE
Cybersecurity
engineering
CoE
DevOps CoE
SRE
CoE
E
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Delivery Office
Team Overview
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Delivery Office Team
Ron Mardenly
Senior Director
Delivery Office
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Michael
Weinstein
Director of
Engineering
Restaurant
Tech
Jawahar
Muthukrishnan
Director of
Engineering
Frontend
Matilda
Jayakar
Director of
DevOps
Greg
Zimmers
Director of
Engineering
Digital Backend
Alex
Smith
Senior Manager
Chapter Lead
Digital Backend
Melinda
Gutierrez
Engineering
Enablement
Supervisor
Clement
Rousseau
Senior Manager
Chapter Lead
Digital Backend
Sweta
Dwivedi
Senior Manager
Chapter Lead
Digital Backend
Ashley
Taylor
Manager,
Resource
Planning &
Allocation
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Overview of Delivery Office Team
Delivery Office
• GMA Mobile squads
• Kiosk
• Orders
• Payments
• Flex Delivery
• Platform
(McFlow/Core)
• Accounts & Identity
• Offers & Loyalty
• Manage all
onboarding activities
for engineering
• Provision access into
the McDonalds
environment
• Create, develop, and
deliver the onboarding
curriculum
• Be a champion of
continuing education,
training and
development for the
software engineers
• Manage Runbooks for
engineering teams
• POS
• RFM
• RTM
• Digital Capabilities –
GitHubActionMigration
forCIArgoCDMigration
forCD
• Sesame 1.0 -
Automated Trigger of
Integration tests in CI
for dev, release and UAT
bundles
• Kiosk - Automated
Trigger of Int. tests in CI
for Dev releases/
scheduled trigger of
integration tests in CI
for UAT bundles
• GMA - GitHub Action
Migration for CI
Digital Backend
Chapter
DevOps Testing COE
Frontend
Chapter
EngineeringEnablement
And Resource Planning
& Allocation
Restaurant Tech
Chapter
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O
Digital Backend
Chapter
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Digital Backend Chapter Team
Greg Zimmers
Director of Engineering
Digital Backend
Melinda
Gutierrez
Engineering
Enablement
Supervisor
Clement
Rousseau
Senior Manager
Chapter Lead
Digital Backend
Alex
Smith
Senior Manager
Chapter Lead
Digital Backend
Sweta
Dwivedi
Senior Manager
Chapter Lead
Digital Backend
Ashley
Taylor
Manager,
Resource
Planning &
Allocation
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Rachel Fuller
Engineering
Enablement
Software licenses
Sameer
Potdar
Senior Manager
Chapter Lead
Digital Backend
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Overview of Digital Backend Chapter
• Digital Order Core-
Order validation,
totalization, &
fulfillment
• GMA Orchestration
Event handlers
State processors
• GMAL
Orchestration
State processors
Reporting services
• Flex Delivery –
Takes care of
choosing the best
DSP based various
factors like delivery
location, availability
• Orders 2.0
Integrated Delivery
– Decouple the
services for
independent
deployment
• Janrain
replacement – In-
house solution to
store and manage
data related to
authentication
• McFlow integration
• CCPA
• Loyalty session
• Dynamic Yield
• Autoheal
• Platform – Create
and maintain
eventing
architecture across
data and capability
products, manage
infrastructure,
implement
automation, enable
efficient software
development and
deployment
• Implement global
and market specific
payment providers
• Implement and
support new Wallet
and enhancements
to Payment MS
• Offers - Facilitate
communication
between Offers
microservices and
SessionM (our
loyalty provider)
• Transition from Java
Spring boot app to
.NET
• Loyalty Domain GW
– old Java app
• Offers Loyalty MS –
new .Net app
Engineering Enablement Resource Planning & Allocation
FryKids McNugets McScouts bruteForce Frappe Arches
CosMcs McRiders McScouts 2 bruteForce 2 McPay Speedee
Digital Backend Chapter
Orders Flex Delivery
Accounts
& Identity
Platform
(McFlow/CORE)
Payments Offers and Loyalty
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O
Restaurant
Technology
Chapter
Michael Weinstein
27
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Restaurant POS,
configuration, and
data management
• Centrally hosted, web-based AWS
application (Angular
FE, C# BE)
• Configures POS
restaurant topologies
• Allows markets to change critical
store configurations
• Order taking for customers at front
counter, drive thru,
and kiosk
• Production for increased kitchen
efficiency and speed of service
• Business operations for fiscal
compliance, open/close, and
reporting
• Centrally hosted, web-based
application (Angular FE, Java BE)
• Manages price, product, promotion,
and configurations for POS
• Allows data to be managed across
multiple restaurants
Restaurant Engineering Chapter Products
Center of Expertise
POS RFM RTM
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Restaurant Tech Chapter Team McDonald
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Michael Weinstein
Director of Engineering
Restaurant Technology
Marc
Downer
Senior Manager
Chapter Lead
Res Tech
Orcas McAvengers Hawk Owls McSharks
Kate
Skokin
Senior Manager
Chapter Lead
Res Tech
Wizards
Ryan
Byczek
Senior Manager
Chapter Lead
Res Tech
Digital
Backend
Chapter
ResTech
Chapter
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O
Frontend
Chapter
Jawahar Muthukrishnan
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31
Mobile App and
Kiosk development
• C#
• .Net
• Angular
• SwiftUI
• Swift
• Cocoa
• Kotlin
• JetPack Compose
• Java
FrontEnd Chapter Technologies
Center of Expertise
IOS Android Kiosk
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Web
• NextJS
• .React
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Jawahar
Muthukrishnan
Director of
Engineering
Frontend
Srikanth
Putumbaka
Senior Manager
Chapter Lead
Digital Front
Minh
Luu
Ivan
Adzhigirey
Senior Manager
Chapter Lead
Digital Front
Senior Manager
Chapter Lead
Digital Front
Frontend Chapter Team
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O
Ways of Working
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36
There are five foundational
elements for the operating model
Product
Product or Platform
Group
Squad Squad Squad
…
Chapter
Center of Expertise
Chapter
Chapter
(e.g., Java, C#, Design, Research)
A group of resources with similar skills that
are federated into squads (full time or part
time dedicated). Share best practices to
ensure consistency across resources
Group
(e.g., Ordering, Engagement)
A set of related products or platforms
around a specific experience or
customer/crew journey with a clear goal
and priorities aligned with overall
McDonald’s strategy
2. Product or Platform
(e.g., Payments, Delivery, Offers)
One or many squads focused on delivering
work related to a specific experience or
channel with a clear vision, roadmap, and a
prioritized backlog (incl. new features,
technical debt, modernization)
Squad
(e.g., Product selection)
Team composed of product, design and
technology resources delivering
a prioritized backlog
Center of Expertise
(e.g., Agile, DevOps)
Provide expertise to squads for limited
periods of time to raise maturity in specific
areas
1
2
3
4
5
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SDEs will work under the
day to day under the
direction of the TRIAD
Overview of the Triad
CPP and MCX – Product and Design
working together
NON-EXHAUSTIVE At the Group, Product and Squad level there will be a
Tech Lead (TL) from CPP and a Product Manager
(PM) from MCX P&D
A cross-functional group that work together to build and
manage a product
Each member of the Triad has an area they lead and
contributes to other areas
PMs are responsible for determining the value
and business viability of any product idea and
will drive the overall product strategy and market
adoption
Tech Leads are responsible for leading
development squads (both internal and external
SDEs) and act as technical SMEs (e.g., tech
feasibility, solution guidance, tech debt)
Designers are responsible for creating
experiences that have usable and desirable
UX/UI for customers and McDonald teams
Tech/
engineering
Design
Product
management Triad
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Chapters will manage SDE
professional development,
evaluations, staffing and recruiting
1. Illustration assumes 1 Product = 1 Squad for simplicity. In reality, there may be more than 1 squad per product
Key responsibilities of a chapter
• Own and ensure the definition and
consistency of practices, development / testing tools
and standards
• Ensure continual professional growth and career
management of SDE’s
Professional development
• Conduct performance evaluations based on a
collaborative 360 review process that will include Tech
Leads
Evaluations
• Partner with Product and Tech Leads on developing
and fulfilling strategic and tactical staffing plans
• Identify, recruit, grow and retain top tier SDE’s
• The composition of skillsets housed in each
chapter will be a function of the engineering needs of
the organization
• Chapters are organized around
technical competencies
Staffing and recruiting
Overview of selected product groups (Illustrative)1
Kiosk Menu
Digital
ordering
Payments
…
…
Chapter
Digital front end
Chapter
Restaurant Tech
Chapter
Digital back end
In-store
channel Group
Initial Focus
Engineer
Ordering
Group
Group Squad
Engineers building front ends in Swift,
Kotlin, Java, etc. (e.g., GMA, Kiosk)
Engineers building restaurant tech in
Java, C#, etc. (e.g., POS, RTP, RFM)
Engineers building backend digital
capabilitiesin Java, C# etc. (e.g., Orders
2.0)
SDEs will work under the day to day under the direction of the
Product Manager and Tech Lead, yet report to the Chapters (Delivery Office)
McDonald
'sBasic
GlobalTech
Overview
CPPTeam
Overview
Delivery
Team
Overview
Digital
Backend
Chapter
ResTech
Chapter
Frontend
Chapter
Waysof
working
Appendix
39
Chapter Initiatives
Facilitate the acquisition and
distribution of knowledge.
McDonald
'sBasic
GlobalTech
Overview
CPPTeam
Overview
Delivery
Team
Overview
Digital
Backend
Chapter
ResTech
Chapter
Frontend
Chapter
Waysof
working
Appendix
Quality and Testing
Select and lead the movement
to standardize tools
Lead adoption of standardized
dev, unit, testing components
Standardize Tools and
Processes
Learning
Culture
Documentation, social
engagement, continuous
learning guilds and tech blog
Create and implement
technology-based curriculum
and learning paths
Guilds
Career
Growth
Training and
Knowledge Sharing
Demand
Management
Onboarding
Forecast resource needs and
grow the team as needed
Establishing recruiting and
onboarding process
Set core
competencies, expectation,
performance management
and career progression
Facilitate the acquisition and
distribution of knowledge.
40
O
Appendix I
Quick Reference
Links to
McDonald’s resources
40
41
McDonald’s Service Center
Our goal is to provide simple, easy, useful HR and payroll services for McDonald’s US based staff.
Contactus@877.623.1955ormc.service_center@us.mcd.com
Summerhours:May–Sept.
Mon–Thurs8am- 5pm & Fri8am- 1pmCST
Mon –Fri
8am- 5pmCST
Let us be your first point of contact for
Payroll
• Payinquiries& transactions
Personal data changes Direct
deposit
• People Portalsupport
• Tax& voluntarypayroll
deductions
• Timereportingsupport &
paid timeoff benefits
• Garnishments
• General HRinquirysupport
• Policies &guidelines
• Onboarding support
• Retirementandvoluntary
offboarding
• Leaves of Absence
EducationalAssistance
• FinancialPlanning
(director &above)
• Matching Giftdonations support
HRConsulting Benefits &LOA
Additional HRContacts
AboutMe(direct deposit,taxwithholding&
changeof address)
MyPaystub
Add/Change PayrollDeductionforRMHC
Donations
GlobalPeopleUSBenefits&Compensation
GlobalPeoplePolicy,FormsandResources
MyTotalRewards Book
Electronic W-2
Paperless
Employee
800.360.1265
Code:623
Employment
Verification
The WorkNumber
800.367.2884
Company Code:
10123
Retirement
Savings Empower
Retirement
833.623.7283
Self Service
McDonald's
HealthPlans
My Health
Service Center
877.469.4015
Health insurance
information
(find adoctor,file
aclaim,etc.)
BlueCross
BlueShield of
Illinois
800.734.8254
McDonald
'sBasic
GlobalTech
Overview
CPPTeam
Overview
Delivery
Team
Overview
Digital
Backend
Chapter
ResTech
Chapter
Frontend
Chapter
Waysof
working
Appendix
42
McDonald’s
Acronym List
Acronym Definition
1FA Single Factor Authentication (login authentication requirements)
2FA Two Factor Authentication (login authentication requirements)
3-1-Q Plan 3-year strategic, 1-year tactical, quarterly review
3D Approach Diagnose, Develop & Deliver
3DS Digital Decision Display System
3PO 3rd Party Outsource(for delivery)
9-C Schedule 9 Budget Report
A/B SW A/B Switch Box (OTP abbreviation)
A11y Accessibility
AA Affirmative Action
AACM African American Consumer Market
ABC Above and Beyond Character (True Consulting Award)
ABR Automated Business Review
ARS Automated Beverage System /Standard xxx Restaurant Device Name xxx
Acronyms/McLingo
Acronyms List Link
McDonald
'sBasic
GlobalTech
Overview
CPPTeam
Overview
Delivery
Team
Overview
Digital
Backend
Chapter
ResTech
Chapter
Frontend
Chapter
Waysof
working
Appendix

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  • 2. 2 Sections 2 ResTech Chapter 06 Frontend Chapter 07 Ways of working 08 Appendix 09 McDonald's Basic 01 Digital Backend Chapter 05 Global Tech Overview 02 CPP Team Overview 03 Delivery Team Overview 04
  • 3. 3 Who We Are What We Do & We are thrilled to have you on the team, NAME! We would like to acquaint you with our Global System and Global Technology teams. We hope you find this context useful as you onboard to McDonald’s. Welcome! 3 McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 4. 4 McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix Global Senior Leadership Team Ian Borden Skye Anderson Jon Banner Joe Erlinger Marion Gross Jill McDonald Heidi Capozzi Executive Vice President, Chief Financial Officer President, Global Business Services Executive Vice President, Global Chief Impact Officer President, McDonald's USA Executive Vice President, Chief Supply Chain Officer President, IOM Executive Vice President, Chief People Officer Mark Ostermann Desiree Ralls- Morrison Brian Rice Manu Steijaert Morgan Flatley Jo Sempels Vice President, Chief of Staff, Office of the CEO Executive Vice President, General Counsel and Secretary Executive Vice President, Chief Information Officer Executive Vice President Chief Customer Officer Executive Vice President, Global Chief Marketing Officer and New Business Ventures President, IDL Chris Kempczinski President and Chief Executive Officer
  • 5. 5 Our Foundation 5 Our strategy is underpinned by our focus on running great restaurants, empowering our people and getting faster, more innovative and more efficient at solving problems for our customers and people. Meeting customers’ basic needs is core to what we do, and we do that by using our execution strength. We will elevate our people practices to ensure our people feel welcomed, valued, and part of the McDonald’s community; we live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Through Accelerating the Organization, we will find and scale the best solutions with speed and agility – driving growth while operating together. McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 6. 6 Feed And Foster Community Our Purpose, Our Mission, Our Values 6 At McDonald’s, our purpose is to feed and foster communities. We know the actions we take locally enable us to have a global impact. When we say, “billions served,” we’re not just talking about burgers. We’re talking about serving our communities, customers, crew, farmers, franchisees and suppliers. Because we know there’s a difference between being in a community and being part of one. How can McDonald’s make the biggest difference? To achieve our purpose we will focus on four areas that matter to the communities we serve: Food Quality and Sourcing; Our Planet; Community Connection; and Jobs, Inclusion and Empowerment. Importantly, we’ve made commitments in areas where we have the opportunity to truly lead. To learn more, check out our Corporate Purpose & Impact website, and explore this page for key internal resources. Learn more at Global Purpose & Impact - Global Purpose & Impact Homepage (atmcd.com) Our Purpose McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 7. 7 Making Delicious, Feel-Good Moments Easy For Everyone Our Purpose, Our Mission, Our Values Our Mission 7 This is how we uniquely feed and foster communities. We serve delicious food people feel good about eating, with convenient locations and hours and affordable prices, and by working hard to offer the speed, choice and personalization our customers expect. At our best, we don’t just serve food, we serve moments of feel-good, all with the lighthearted, unpretentious, welcoming, dependable personality consumers know and love. McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 8. 8 8 McDonald’s Strategic Plan 8 Learn MORE @ Accelerating the Arches (mcdonalds.com) McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 9. 9 ourselves as a brand that our people, and the people we serve, trust and admire above all others. Our Purpose, Our Mission, Our Values These guide us in all we do We put our customers and people first We do the right thing We get better together We open our doors to everyone We are good neighbors Serve Inclusion Integrity Community Family 9 Since we were founded in 1955, we’ve grown and continued to evolve to meet a changing world and changing customer expectations. However, one thing has remained the same: the backbone of our culture is, and has always been, a commitment to a set of core values that define who we are and how we run our business. Our values are the glue that unite us and guide us through every decision we make. They help define our identity and think beyond ourselves in times of change. When we say, “I work at McDonald’s,” or “I’m a McDonald’s franchisee” or “I’m a McDonald’s supplier,” it means that we’re part of something special and something bigger than just ourselves. As part of the McFamily, we all play a part in ensuring that McDonald’s values are lived in a conscious and convincing way. If we live them and hold ourselves accountable each and every day, we have the opportunity to define ourselves as a brand that our people, and the people we serve, trust and admire above all others. The backbone of our Brand is, and always has been, a commitment to a set of core values that define who we are and how we run our business and restaurants. Our Values McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 10. 10 Accelerating the Organization (ATO) OurTechnologyPlansupportsourgrowthambitions Through Accelerating the Organization, we are evolving our culture to reduce complexity and get faster, more innovative, more efficient, and provide exciting career opportunities. Transforming how we work is a long-term strategy that will take months, and in some cases, years, to fully implement. This site has been designed to help guide and support your personal change journey and implement our new ways of working. Faster, by working together to solve big problems once More Innovative by co-creating with the Markets More Efficient, by reducing work that does not align with enterprise priorities More exciting career and work opportunities by clarifying career paths 10 Learn MORE @ Global People - ATO (atmcd.com) McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 12. 12 Global Technology Leadership Team Renee Giacalone Vice President, Strategy & Planning Brian Rice Executive Vice President Chief Information Officer JT Scott Vice President, Enterprise Products & Platforms David Lloyd Vice President, IDL CIO Whitney McGinnis Vice President, U.S. CIO TBD Vice President, IOM CIO Steve Bronson Vice President, Infrastructure & Operations Asher Chaudhry Vice President, Customer Technology Chris Campbell Vice President, ArchOS Mustafa Husain Vice President, Restaurant Technology 12 Valerie Ashbaugh Senior Vice President, Commercial Products & Platforms Wei Manfredi Vice President, Data & Architecture McDonald 'sBasic Global Tech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix Mike Gordon Vice President, CISO
  • 13. 13 13 A destination for top technical talent • McDonald’s is one of the most recognized and admired brands in the world. • We offer competitive compensation for top- performing tech talent and robust benefits (education assistance, sabbatical, summer Fridays, etc.). • We are a values-driven and people- first organization that focuses on employee development, career growth, sustainability, and DEI. • Make a rapid, global impact for billions of customers at one of the largest companies in the world (over 40,000 locations in over 100 countries). • Build tech your family and friends use at your local McDonald’s – see it in action! • We’re constantly implementing product roadmaps shaped by new technological disruptors and have priority access to leading tech due to our scale. • Work with and learn from diverse, global teams solving complex problems at scale. 13 LEARN MORE @MCD website McDonald 'sBasic Global Tech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 14. 14 14 A destination for top technical talent • Benefit from a wide breadth of technical disciplines, from technology in the restaurants to customer-facing digital engagement. • Open career architecture and abundant career paths allow people to reskill and upskill. • So many opportunities to learn, grow, and have fun: technical challenges, strong mentorship and access to conferences, hackathons, meetups, development platforms and certifications and employee tuition assistance. • Cross-functional teams that fully embrace product- centricity and Agile ways of working • We embrace the motto Fail fast, fail often, but always fail forward and provide a safe environment to experiment and learn. • A culture focused on diversity, equity, and inclusion with a commitment to empowering the people and communities we serve. 14 LEARN MORE @MCD website McDonald 'sBasic Global Tech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 15. 15 Digitizing the Arches – Our Priorities
  • 16. 16 ArchOS Vision: A globally standard, scalable modern tech platform that leads the industry Channels Security Foundational Infrastructure Order & Pay Platform Engagement & Loyalty Platform Data Platform Restaurant Platform ArchOS Platforms Mobile In-Store / Dine In Drive Thru 3rd Party Delivery Web 16 McDonald 'sBasic Global Tech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix Personalized relationships with every customer Technology innovation proven in one market, scaled in weeks, not years A crew experience that is so intuitive it doesn't require training Tech that rarely fails Platform costs affordable by both large and small markets Customers can travel between countries using a common app
  • 18. 18 Commercial Products & Platforms Team 18 McDonald 'sBasic Global Tech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix Valerie Ashbaugh Senior Vice President, Commercial Products & Platforms Asher Chaudhry Vice President, Customer Technology Chris Campbell Vice President, ArchOS Mustafa Husain Vice President, Restaurant Technology Wei Manfredi Vice President, Data & Architecture Ron Mardenly Senior Director Delivery Office
  • 19. 19 ATO Org Changes: Overview of Commercial Products and Platforms (formerly known as Engineering and Operations) McDonald 'sBasic Global Tech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix Commercial Products & Platforms Restaurant Tech Customer Tech Data and Architecture Delivery Office ArchOS • Shifted the focus from domain architecture to enterprise and cross-functional architecture • Roles cover solution domains, business architecture and reference architecture, including support for enterprise apps (e.g., People and Finance) • Centralized Data Operations Reliability and Delivery capabilities by adding DMaaS (Data Movement as a Service) from GTIO • The Delivery Office will be organized by chapters (collection of related engineering roles), led by Chapter Area Leads who define standards for high-quality engineering, development and testing toolset selection and drive capability building for technical roles • Created a DevOps COE to mature our application DevOps, Integration / E2E Testing and SRE practices (in partnership with GTIO) by leading strategy, toolset selection and engineering efforts • Discontinued the SDM role, day-to-day squad leadership responsibilities will be shifted to Tech Leads in Customer Tech and Restaurant Tech, with people management and career development residing in the Chapter organization • Renamed Digital Product Engineering to Customer Tech and Restaurant Tech • Established goal of maturing to a full product and platform operating model over the next 12-18 months in partnership with MCX – Product and Design to increase customer centricity, quality, and speed of delivering deployable products • Organized by channels and experiences (full-stack (e.g., ordering)) to cover front-end systems and corresponding back-end capabilities within the same teams • Created new roles (e.g., Tech leads) to provide tech expertise to our squads (e.g., feasibility assessment, solution architecture) • Discontinued the PEM role and shifted full product responsibilities to MCX – Product and Design while CPP will fully own Product responsibilities for technology • Representation of a triad of Product, Tech and Design in every squad and product over time • Mirrored roles with MCX Product and Design to the extent possible and will continue to evolve over time • ArchOS is now part of the CPP team and has dedicated VP leadership responsible for technology • Engineering and Operations is now known as Commercial Products & Platforms (CPP) Components of structure Description
  • 20. 20 We have defined a target state ‘placemat’ of our products and platforms that we will evolve towards through 2025 McDonald 'sBasic Global Tech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix Group Products Platforms Infra services Data Digital Marketing In-store Digital GMA Web Kiosk GTIO GTRM Cloud compute Network (Next Gen + VPC) Storage (S3 + RDS) Identity & Access (G-MS + Akamai) Data Security & Protection (Encryption + Vault) End-point & Network Security (SentinelOne + Akami) Application Security (Veracode) Loyalty (SessionM) mCDP (Marketing) Personalized Offers (G-MS + VCE) Ordering A B C D Payment (Adyen) Ordering (G-MS) Menu (G-MS) Delivery (G-MS + Partners) Core + ROA Global Web Platform – DNA, Adobe, GWS Accounts Global Content Management Supply Chain (SC HUB) Customer Data (C360 + CCP) Sales / Transaction Data (STAR) Restaurant Operations (OpsPACE) Compliance/Data Privacy Distributed commerce Engagement Account, Loyalty & Identity Offers Merch & Gaming Decisioning Segmentation Campaign mgmt Post purchase POS Ordering (In-store) Payments Voice Recognition Menu Ordering (Digital) Delivery Channel products: Integrated, best-in-class applications that bring all the experiences together into a cohesive, usable, accessible interface A Experience products (full stack): Customer or crew-facing technology experiences that directly create business value by delivering powerful features and leveraging platform functionality via APIs B Platforms: Modular, reusable, and scalable functionality that enables multiple product and experiences through microservices and APIs C Infra services: Underlying foundational capabilities that focus on automation, efficiency, consistency, stability, and security to run Products and Platforms D Centers of Expertise: Provide expertise to squads for limited periods of time to raise maturity in specific areas E Restaurant Digital menu boards (DMB) POS (NP.36) Restaurant Tech Platform (RTP) Voice Ordering (AOT) Drive Thru RFM Serve (Restaurant) POS (back of house) Crew experience Digital Menu Board RFM (crew exp.) Voice (AOT) Agile CoE Cybersecurity engineering CoE DevOps CoE SRE CoE E
  • 22. 22 Delivery Office Team Ron Mardenly Senior Director Delivery Office 22 Michael Weinstein Director of Engineering Restaurant Tech Jawahar Muthukrishnan Director of Engineering Frontend Matilda Jayakar Director of DevOps Greg Zimmers Director of Engineering Digital Backend Alex Smith Senior Manager Chapter Lead Digital Backend Melinda Gutierrez Engineering Enablement Supervisor Clement Rousseau Senior Manager Chapter Lead Digital Backend Sweta Dwivedi Senior Manager Chapter Lead Digital Backend Ashley Taylor Manager, Resource Planning & Allocation McDonald 'sBasic Global Tech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 23. 23 Overview of Delivery Office Team Delivery Office • GMA Mobile squads • Kiosk • Orders • Payments • Flex Delivery • Platform (McFlow/Core) • Accounts & Identity • Offers & Loyalty • Manage all onboarding activities for engineering • Provision access into the McDonalds environment • Create, develop, and deliver the onboarding curriculum • Be a champion of continuing education, training and development for the software engineers • Manage Runbooks for engineering teams • POS • RFM • RTM • Digital Capabilities – GitHubActionMigration forCIArgoCDMigration forCD • Sesame 1.0 - Automated Trigger of Integration tests in CI for dev, release and UAT bundles • Kiosk - Automated Trigger of Int. tests in CI for Dev releases/ scheduled trigger of integration tests in CI for UAT bundles • GMA - GitHub Action Migration for CI Digital Backend Chapter DevOps Testing COE Frontend Chapter EngineeringEnablement And Resource Planning & Allocation Restaurant Tech Chapter
  • 25. 25 Digital Backend Chapter Team Greg Zimmers Director of Engineering Digital Backend Melinda Gutierrez Engineering Enablement Supervisor Clement Rousseau Senior Manager Chapter Lead Digital Backend Alex Smith Senior Manager Chapter Lead Digital Backend Sweta Dwivedi Senior Manager Chapter Lead Digital Backend Ashley Taylor Manager, Resource Planning & Allocation McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix Rachel Fuller Engineering Enablement Software licenses Sameer Potdar Senior Manager Chapter Lead Digital Backend
  • 26. 26 Overview of Digital Backend Chapter • Digital Order Core- Order validation, totalization, & fulfillment • GMA Orchestration Event handlers State processors • GMAL Orchestration State processors Reporting services • Flex Delivery – Takes care of choosing the best DSP based various factors like delivery location, availability • Orders 2.0 Integrated Delivery – Decouple the services for independent deployment • Janrain replacement – In- house solution to store and manage data related to authentication • McFlow integration • CCPA • Loyalty session • Dynamic Yield • Autoheal • Platform – Create and maintain eventing architecture across data and capability products, manage infrastructure, implement automation, enable efficient software development and deployment • Implement global and market specific payment providers • Implement and support new Wallet and enhancements to Payment MS • Offers - Facilitate communication between Offers microservices and SessionM (our loyalty provider) • Transition from Java Spring boot app to .NET • Loyalty Domain GW – old Java app • Offers Loyalty MS – new .Net app Engineering Enablement Resource Planning & Allocation FryKids McNugets McScouts bruteForce Frappe Arches CosMcs McRiders McScouts 2 bruteForce 2 McPay Speedee Digital Backend Chapter Orders Flex Delivery Accounts & Identity Platform (McFlow/CORE) Payments Offers and Loyalty
  • 28. 28 Restaurant POS, configuration, and data management • Centrally hosted, web-based AWS application (Angular FE, C# BE) • Configures POS restaurant topologies • Allows markets to change critical store configurations • Order taking for customers at front counter, drive thru, and kiosk • Production for increased kitchen efficiency and speed of service • Business operations for fiscal compliance, open/close, and reporting • Centrally hosted, web-based application (Angular FE, Java BE) • Manages price, product, promotion, and configurations for POS • Allows data to be managed across multiple restaurants Restaurant Engineering Chapter Products Center of Expertise POS RFM RTM McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 29. 29 Restaurant Tech Chapter Team McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Frontend Chapter Waysof working Appendix Michael Weinstein Director of Engineering Restaurant Technology Marc Downer Senior Manager Chapter Lead Res Tech Orcas McAvengers Hawk Owls McSharks Kate Skokin Senior Manager Chapter Lead Res Tech Wizards Ryan Byczek Senior Manager Chapter Lead Res Tech Digital Backend Chapter ResTech Chapter
  • 31. 31 Mobile App and Kiosk development • C# • .Net • Angular • SwiftUI • Swift • Cocoa • Kotlin • JetPack Compose • Java FrontEnd Chapter Technologies Center of Expertise IOS Android Kiosk McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix Web • NextJS • .React
  • 34. 36 There are five foundational elements for the operating model Product Product or Platform Group Squad Squad Squad … Chapter Center of Expertise Chapter Chapter (e.g., Java, C#, Design, Research) A group of resources with similar skills that are federated into squads (full time or part time dedicated). Share best practices to ensure consistency across resources Group (e.g., Ordering, Engagement) A set of related products or platforms around a specific experience or customer/crew journey with a clear goal and priorities aligned with overall McDonald’s strategy 2. Product or Platform (e.g., Payments, Delivery, Offers) One or many squads focused on delivering work related to a specific experience or channel with a clear vision, roadmap, and a prioritized backlog (incl. new features, technical debt, modernization) Squad (e.g., Product selection) Team composed of product, design and technology resources delivering a prioritized backlog Center of Expertise (e.g., Agile, DevOps) Provide expertise to squads for limited periods of time to raise maturity in specific areas 1 2 3 4 5 McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 35. 37 SDEs will work under the day to day under the direction of the TRIAD Overview of the Triad CPP and MCX – Product and Design working together NON-EXHAUSTIVE At the Group, Product and Squad level there will be a Tech Lead (TL) from CPP and a Product Manager (PM) from MCX P&D A cross-functional group that work together to build and manage a product Each member of the Triad has an area they lead and contributes to other areas PMs are responsible for determining the value and business viability of any product idea and will drive the overall product strategy and market adoption Tech Leads are responsible for leading development squads (both internal and external SDEs) and act as technical SMEs (e.g., tech feasibility, solution guidance, tech debt) Designers are responsible for creating experiences that have usable and desirable UX/UI for customers and McDonald teams Tech/ engineering Design Product management Triad McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 36. 38 Chapters will manage SDE professional development, evaluations, staffing and recruiting 1. Illustration assumes 1 Product = 1 Squad for simplicity. In reality, there may be more than 1 squad per product Key responsibilities of a chapter • Own and ensure the definition and consistency of practices, development / testing tools and standards • Ensure continual professional growth and career management of SDE’s Professional development • Conduct performance evaluations based on a collaborative 360 review process that will include Tech Leads Evaluations • Partner with Product and Tech Leads on developing and fulfilling strategic and tactical staffing plans • Identify, recruit, grow and retain top tier SDE’s • The composition of skillsets housed in each chapter will be a function of the engineering needs of the organization • Chapters are organized around technical competencies Staffing and recruiting Overview of selected product groups (Illustrative)1 Kiosk Menu Digital ordering Payments … … Chapter Digital front end Chapter Restaurant Tech Chapter Digital back end In-store channel Group Initial Focus Engineer Ordering Group Group Squad Engineers building front ends in Swift, Kotlin, Java, etc. (e.g., GMA, Kiosk) Engineers building restaurant tech in Java, C#, etc. (e.g., POS, RTP, RFM) Engineers building backend digital capabilitiesin Java, C# etc. (e.g., Orders 2.0) SDEs will work under the day to day under the direction of the Product Manager and Tech Lead, yet report to the Chapters (Delivery Office) McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 37. 39 Chapter Initiatives Facilitate the acquisition and distribution of knowledge. McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix Quality and Testing Select and lead the movement to standardize tools Lead adoption of standardized dev, unit, testing components Standardize Tools and Processes Learning Culture Documentation, social engagement, continuous learning guilds and tech blog Create and implement technology-based curriculum and learning paths Guilds Career Growth Training and Knowledge Sharing Demand Management Onboarding Forecast resource needs and grow the team as needed Establishing recruiting and onboarding process Set core competencies, expectation, performance management and career progression Facilitate the acquisition and distribution of knowledge.
  • 38. 40 O Appendix I Quick Reference Links to McDonald’s resources 40
  • 39. 41 McDonald’s Service Center Our goal is to provide simple, easy, useful HR and payroll services for McDonald’s US based staff. Contactus@877.623.1955ormc.service_center@us.mcd.com Summerhours:May–Sept. Mon–Thurs8am- 5pm & Fri8am- 1pmCST Mon –Fri 8am- 5pmCST Let us be your first point of contact for Payroll • Payinquiries& transactions Personal data changes Direct deposit • People Portalsupport • Tax& voluntarypayroll deductions • Timereportingsupport & paid timeoff benefits • Garnishments • General HRinquirysupport • Policies &guidelines • Onboarding support • Retirementandvoluntary offboarding • Leaves of Absence EducationalAssistance • FinancialPlanning (director &above) • Matching Giftdonations support HRConsulting Benefits &LOA Additional HRContacts AboutMe(direct deposit,taxwithholding& changeof address) MyPaystub Add/Change PayrollDeductionforRMHC Donations GlobalPeopleUSBenefits&Compensation GlobalPeoplePolicy,FormsandResources MyTotalRewards Book Electronic W-2 Paperless Employee 800.360.1265 Code:623 Employment Verification The WorkNumber 800.367.2884 Company Code: 10123 Retirement Savings Empower Retirement 833.623.7283 Self Service McDonald's HealthPlans My Health Service Center 877.469.4015 Health insurance information (find adoctor,file aclaim,etc.) BlueCross BlueShield of Illinois 800.734.8254 McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix
  • 40. 42 McDonald’s Acronym List Acronym Definition 1FA Single Factor Authentication (login authentication requirements) 2FA Two Factor Authentication (login authentication requirements) 3-1-Q Plan 3-year strategic, 1-year tactical, quarterly review 3D Approach Diagnose, Develop & Deliver 3DS Digital Decision Display System 3PO 3rd Party Outsource(for delivery) 9-C Schedule 9 Budget Report A/B SW A/B Switch Box (OTP abbreviation) A11y Accessibility AA Affirmative Action AACM African American Consumer Market ABC Above and Beyond Character (True Consulting Award) ABR Automated Business Review ARS Automated Beverage System /Standard xxx Restaurant Device Name xxx Acronyms/McLingo Acronyms List Link McDonald 'sBasic GlobalTech Overview CPPTeam Overview Delivery Team Overview Digital Backend Chapter ResTech Chapter Frontend Chapter Waysof working Appendix