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HOW TO RECRUIT AND
RETAIN AN EXCEPTIONAL
CLINICAL TEAM IN 2015
Anthony J. Centore Ph.D.
LIFEBLOOD
LIFEBLOOD
LIFEBLOOD
NIGHTMARE COUNSELOR
1) WON’T COMPLETE
NOTES
2) POOR CLIENT
RETENTION
3) UNHAPPY WITH PAY
4) REFUSE ADMIN WORK
5) CO-PAY ISSUES
6) PRACTICE ON THE SIDE
7) DEBATES EVERYTHING
8) MAKES EVERYTHING AN
ETHICAL ISSUE
9) WON’T FOLLOW UP
10) TECHNOLOGICALLY
UNWILLING
11) NEVER STARTS!!!
FINDING A ROCKSTAR
COUNSELOR
FINDING A ROCKSTAR
COUNSELOR
FINDING A ROCKSTAR
COUNSELOR
WHAT THEY GOT?
“TELL ME ABOUT YOUR
CLINICAL EXPERIENCE...”
SITUATION QUESTIONS
REFERENCES
HOOPS
HOOPS
“RIHANNA HOOPS IT UP”
RED FLAGS
IT’S WORTH IT
10 REASONS COUNSELING
PRACTICES LOSE THEIR
BEST CLINICIANS
1) THEY’RE UNDERPAID
2) MEDICAL BILLING
PROBLEMS
3) UNPAID HOURS
4) INADEQUATE ADMIN
SUPPORT
5) FRUSTRATING SYSTEMS
6) POOR OFFICE
MAINTENANCE
7) LACK OF APPRECIATION
8) LACK OF PROMOTION
Thriveworks Rank System
Level 1) Assistant Clinician
Level 2) Fellow Clinician
Level 3) Senior Fellow Clinician
Level 4) Associate Clinician
Level 5) Senior Associate Clinician
Level 6) Senior Clinician
Level 7) Distinguished Candidate Clinician
Level 8) Distinguished Clinician
Level 9) Magna Candidate Clinician
Level 10) Magna Clinician
Level 11) Summa Candidate Clinician
Level 12) Summa Clinician
Managing Clinician
Clinician Emeritus / Emerita
9) CULTURE AND
COMMUNITY
10) NOT ENOUGH CLIENTS
NOW YOU'RE DOING
EVERYTHING RIGHT
BUT GUESS WHAT!?
SOMETHING BAD IS
ABOUT TO HAPPEN...
HERE’S HOW IT WORKS
CARRIE
CARRIE
CARRIE
CARRIE QUITS!!!
CARRIE QUITS!!!
ANTICIPATE TURNOVER
COPIES OF COPIES OF
COPIES
1) CROSS TRAINING
2) CALL FOR BACKUP
3) BUILD AN INTRANET
IT GETS EASIER
Q & A
Recruit and Retain an Exceptional Clinical Team

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Recruit and Retain an Exceptional Clinical Team