The document provides guidelines for clearing soiled dishes and items from tables. It discusses removing plates and flatware, condiments and glasses, and soiled napkins. The steps are to excuse yourself, remove the items, and bring dishes and glasses to the dishwashing area. It also covers printing guest bills, presenting them with a pen, and settling payments by cash, including providing change and a receipt. Staff are instructed to thank guests for their visit.

1. CLEARING SOILED
DISHES GUIDELINES
IN REMOVING
SOILED PLATES
AND FLATWARE’S
1
CONTOSO ALL-HANDS

2. PLATES,
AND
FLATWARE’S
CONTOSO ALL-HANDS 2
•Get tray
•1. Ask guest if they are done
eating
•2. Buss out the soiled plates
and flat wares
•3. Bring the soiled plates/
flatware’s at the dishwashing
area or side station

3. CONDIMENTS,
SHAKER,
SOILED
GLASSES,
SOILED
NAPKINS
CONTOSO ALL-HANDS 3
• Get tray
•1. Excuse yourself to the guests
•2. Remove condiments, shakers,
soiled glasses, napkins
•3. Return condiments and shakers
to the side station
•4. Put soiled napkins in the linen
box
•5. Bring soiled glasses to the

4. CONTOSO ALL-HANDS
4

5. GUEST BILLING AND
CHECKS
SETTLEMENT IN
RESTAURANTS
5
CONTOSO ALL-HANDS

6. PRINT THE BILL / CHECK FOR
PRESENTING TO THE GUEST:
CONTOSO ALL-HANDS
6
•▪ Print the guest check from the
POS machine on a ‘Slip Printer’
/ ‘Roll Printer’.
•▪ Place the check on the bill
folder.
•▪ Place a pen along with the bill.
•▪ Present the bill to the guest /

7. SETTLEMENT
OF BY CASH:
CONTOSO ALL-HANDS 7
• ▪ Cash settlements may vary among
restaurant / hotel policy. ▪
• If the guest wants to settle by foreign
currency then request the guest to
exchange the currency with the front
desk cashier. (Depending upon the
hotel and local government policy)
• ▪ Present change in the folder.
• ▪ Do not claim the tip until guest

8. THANK
GUEST:
CONTOSO ALL-HANDS 8
•• Thank the guest when you
return the change and
receipt. • Invite guest to
return to the restaurant /
hotel again.
•• If the guest leaves without
settling the bills then inform
the Security Manager and

9. CONTOSO ALL-HANDS
9