etiquette, and its types

1. Good morning
.

2. Business Etiquette
by Ambika pandey

3. Meaning
• Etiquette refers to the guidelines which
controls the way a responsible individual
should behave in the society.
in simple words good behavior
which distinguishes human being from
animals.
etiquette transform a man into a gentleman.

4. Types of etiquette
• professional etiquette
• Office etiquette
• Telephone etiquette
• E-mail etiquette
• Dining etiquette

5. Professional etiquette
1- introducing yourself
a) Confident self introducing
b) State full name & position
c) Repeat your name when necessary
2- hand shake
a) stand to meet someone
b) extend your hand
c)hold 3-4 second
d) maintain eye contact

6. Office etiquette
a) Treat every employee with respect
b) Don’t post the things of offensive nature
c) Hold yourself with high standard
d) Mind your own business
e) Don’t enter without Knocking before entering

7. Etiquette with outsider
• First impression is last impression
• Showing respect
• Customer focus
• Show interest genuinely

8. dinning
• Wait until everyone is seated
• Everyone should start & finish at the same
time
• Take small bit, keep your mouth closed.
• Finish chewing before your conversation
• Don’t blow on food that is hot
• When u finished eating don’t push your plate

9. Mobile phone use
• State ur name and company name while
answering your call
• Speak clearly
• State the purpose of call
• Only use speaker phone and confrence calls
• Say please and thank you

10. E-mail etiquette
• Concise & to the point
• M- make proper use of spelling
• A- always answer swiftly
• I- include your signature
• L- learn to read before send

11. Body language
• Good posture
• Don’t slouch
• Don’t fidget
• Keep hands away from mouth

12. Dress code
• Ties should reach your belt
• Shocks should be covered
• Full sleeve shirt

13. Any queries
?????

14. Thank you
For your attention
&
participation.