2. What is Etiquette ?
Why its Important ?
Types of Office Etiquette?
Ways to Maintain them?
3. What is Etiquette ?
Etiquette is a French word which
means “ticket”.
In a professional sense, this includes
behavior towards clients and
colleagues which is in their best
interest.
4. Why its Important ?
POSITIVE WORK
CULTURE
INCREASE
PRODUCTIVITY
PROFESSIONAL
RELATIONSHIPS
CONFLICT
PREVENTION
ORGANIZATIONAL
IMAGE
5. 5 Types of Office Etiquette
Workplace Etiquette
Office Pantry Etiquette
Communication Etiquette
Professionalism
Meeting Etiquette
14. Office Pantry
Etiquette
• Keep pantry clean.
• Avoid microwaving food with strong
odors.
• Clean after yourself
• Do not leave the pantry while your
food is in the microwave
• Do not take supplies home.
• Keep stale food in a plastic bag before
discarding it to avoid foul smell!
• Respect other time and wait for your
turn
15. Communication
Etiquette
Do’s
• Active listening
• Respectful tone and language
• Use polite language
• Professionalism in emails and written
communication
Don’t’ s
• Speaking over others
• Using offensive language
• Gossiping or spreading rumors
• Engaging in heated arguments or personal attacks
16. Telephone Etiquette
• Identify yourself and the company
• Help in the absence of others
• Do not make commitments for
others
• Take accurate messages
• Seek permission before you transfer
call
• Return Official calls within 2 hours of
missed call
17. Email Etiquette
1. Use a direct subject line
2. Use a professional email address
3. Add a professional email signature
4. Use professional greetings
5. Be wary of excessive exclamation points
6. Reply to all your emails
7. Always proofread before pressing send
8. Keep your fonts simple and classic
9. double check email address
10. Consider your tone
18.
19. Professionalism
Keeping your word: When you make a
commitment — whether it's big or small — keep it.
If you know that will be impossible, give the other
person as much notice as possible.
Being punctual: Show up on time (or
early).
Remaining calm: Even in heated
situations, do your best to stay cool.
Acting flexible: Sometimes you'll have
to stay late, show up early, change
plans, move meetings, and more to
make things work. Unless this is
happening all the time, accommodate
these changes without raising a stink.
Using diplomacy: There will be people
you don't like — prospects, coworkers,
or both. Be kind and amiable anyway.
Accepting constructive criticism:
Throughout your career, others will
offer feedback. If you're closed off to it,
you'll not only harm your professional
rapport, you'll also lose valuable
opportunities to improve.
20.
21.
22.
23. Meetings
Etiquette
virtual meetings.
• Send a meeting agenda around when
you invite people to attend so they can
prepare for the discussion in advance.
• Be mindful of time zones and the daily
schedules of the people you're inviting
when setting a time so nobody has to
attend a meeting too early or too late in
the day.
25. You disagree with point your
colleagues made during
brainstorming session
what will you do?
A. Randomly put across your opinion in from of
others
B. Ask to meet personally with your supervisor
A. Complain to coworkers
26. Office Etiquette are based
upon?
A. Personal relation with coworkers
B. Your Hierarchy
A. Common sense and courtesy
28. What will you do if you have
work related issue with your
coworkers
A. Yell at them
B. Stay calm and choose not to discuss
A. Discuss in private and move on
29. Your coworker need your
help what will you do?
A. Wait for coworker to seek your help
B. Help them immediately
C. Divert work to some other coworker
30. You can control how you react
to unpleasant situations ?
True
False
32. Office pantry is the right place to catch up on
daily office gossip or ask people about work ?
True
False
33. It is okay to leave used dishes in the sink when
you’re having a particularly busy day at the
office.
True
False
34. You spilled food/water all over the floor, what will you
do?
A. It’s just a spill, someone will take care of it
B. Clean Immediate
C. I’ll clean at end of the day
