What Are Etiquettes? They are a set of: •Rules •Forms •Practices established for behavior in the society or in professional life. They are rules of good workplace manners. Need of EtiquettesWe need etiquittes to grow in life.
Where Etiquette is required Personal Matters Family Matters Schools, College and Office EnvironmentWhy Etiquette is required ?• It is required for Career Success.• It Builds leadership quality in one’s personality.• It refines skills needed for exceptional service• It enlightens one’s potential.• It creates an impression.
Types of etiquettes..There are many types of it these are some of them :- Social etiquettes business etiquettes phone etiquettes Email etiquettes Table etiquettes
Social EtiquettesThe ability to translate good manners into socialsavvy. It will allow you to put your best foot forwardin dealing with day-to-day social demands. It has two categories: Personal etiquettes Family etiquettes
Personal EtiquettesPersonal Hygiene SkinHair Hands NailsTooth Feet ShoesHoseUniform SimplicityJewellery Sense of Taste Informal Fitting InDress Codes Color Blending Formal Accessories Dressing for Occasions
Postures Sitting Standing Talking while standing Good Posture Impatience Sitting in Groups Mind & Soul Thoughts Habits Character Attitudes
Family Etiquette Parents Sisters You Brothers Second Relatives Third Relatives RelativesEmpathy RightsSympathy Good Will RespectResponsibility Mutuality Status Advantages Heredity Disadvantages 9
Social ConversationsWhen making an introduction Give a piece of informationabout the person—it can be a conversation starter. LISTEN to and concentrate on conversations—don’t just wait for your turn to talk! Don’t Jump! Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond.
Basic Manners• Be Polite Remember when you are in a social situation it is important to always be polite and respectful of other guests even if you vehemently disapprove of certain comments or other individuals are not being polite.• Ask Appropriate Questions When you are socializing it is important to realize you are not at a debate and should steer away from questions that might cause one.• Keep it Short In social situations it is always important to understand the nature of social etiquette conversation and keep conversations short and socialize with everyone present. Remember, social etiquette conversation is pleasant and short.• Eye Contact and Personal Space Making eye contact and allowing individuals their personal space is important in all conversations. This allows you to seem interested, polite and respectful of the other individual which are all social requirements.
What Is Business Etiquette? Rules that allow us to interact in a civilized fashion Code of behavior that is grounded in common sense and cultural norms Required because manners matter in the workplace First Impressions The Rule of 12 inBusiness chance to make a first impression. You never get a second • The first 12 words • The first 12 steps • The first 12 inches
The Business HandshakeHandshakes are the physical greetings that go with your words How to shake hands When to shake hands When not to shake hands Handshakes to avoid There are three main conventions. The way you extend the hand The way you apply the pressure The length of time you shake the hand
Introductions in Business • Introducing yourself • Introducing others • Responding to introductions • What to do when you can’t remember names • Secret to remembering names • Small talk helps us put others at ease and make them comfortable. • Small talk breaks the ice and goes a long way toward furthering a relationship.
Mixing and Mingling in Business Prepare in advance Arrive early Position yourself Make eye contact & smile Take responsibility Work the crowd Use icebreakers Ask the right kinds of questions Be a good listener Know when to leave
Body Language• A person’s posture, facial expressions, and gestures send messages.• Eye contact is the most obvious way you communicate. When you are looking at the other person, you show interest• Where you place your arms suggests how receptive you. Arms crossed or folded over your chest say that you have shut other people out and have no interest in them or what they are saying.• Legs talk, too. A lot of movement indicates nervousness.
Dressing for the Occasion By the time we meet and converse, we have already spoken to each other in an older more universal tongue.• Business professional attire• Personal props and accessories• for women: A reasonable length skirt (not mini-skirt) or full- length trousers of a non-jeans material combined with a top (such as a dress shirt, polo, or sweater set) is considered acceptable. An informal dress with appropriate skirt length is also acceptable.• for men: A combination of collared shirt (such as a dress shirt or polo shirt), cotton trousers (such as khakis or dress jeans) with a belt, and dress shoes (such as loafers) with socks is generally acceptable. A blazer or business jacket can optionally be added.• Unacceptable for either gender: gym clothes, rumpled or ripped clothing, miniskirts, underwear as outerwear, inappropriately revealing attire such as bare midriffs, and flip- flops. Many corporations also frown upon open-toed shoes and shorts.
Telephone Etiquettes…The essence of dealing with people , politely andefficiently over the phone can be boiled down to…….telephone etiquettes. Everyday, on an average , a person Spends more than 3 hours on phone……. So it becomes mandatory to get through the basics of telephone etiquettes………
Placing a telephone call… • If you’re making a call, identify yourself first, then ask to speak to the person you’re trying to reach.On finally reaching the person…Before jumping into adeep conversation,ask if they have timeto talk. 19
If you’re on the phone and another call comes in… Always ask if it’s alright to put them on hold Always give a brief explanation of the reason of hold. Sign Language? Do not interrupt someone on the telephone by gesturing, speaking or writing them notes! 20
What about voicemail?If you must leave amessage, state your name(spell if they don’t knowyou), phone number, dateand reason for the call.Repeat your phonenumber at the end—SLOWLY. When you are in ANY meeting turn off your cell phone ringer— accept voicemail and text messaging only! 21
Can you hear me now?If you have to take a call in apublic place—try to move to amore private space.Hearing one-sidedconversations alienates theperson NOT in theconversation! If you have to talk in a public place (bus, elevator, airplane etc.) keep it short and discreet. 22
Email EtiquetteWays to properly send emails on massemails.
What are mass emailsMass emails are emailssent out to multiplepeopleThese emails are meantfor multiple people andnot just one personThese emails are usuallyinformational messagesto get in touch withmore people easier.
Rules For sending out Mass EmailsMake sure that they are SPELLED properly, no onehates having the embarrassment of misspellingDo not send personal or praise emails out over massemailMake sure that the emailis for everyone to view andis not offensive!!!!
Examples of bad emailsTo: Members@thelist.comFrom: email@example.comTopic: Officers Meeting (officers only)Subject:I was emailing you to tell you that we will have a meeting this Thursday at MacDonalds. Bad because…We will be going over the months This email might seem to be ok but community service projects. really it is not. The non officers might over lookSee you there the topic read the email and showBob up at the meetingPresident Only to waste their time. If you want to email the officers make a separate list serve or put the emails in, do not email the club
The way they’re meant to be To: Tech@ga4h.orgTo: Group@massmail.com From: Robbie@robsworld.comFrom: Songsinger@email.com Topic: The web page assignmentsTopic: problems at the club office Subject:Subject: As you all know the deadline for turningThis week the construction going on in you pages you are designing is around the office has been sort of March 24th destructive. Please have these completed by this timeThe power has been cut at the office and and up on FTP. there is no power. Hope everyone gets these done ASAPIf you were planning on going by the office to work on project please try next week RobbieJan
Reasons why both are good!1st Email 2nd Email This email is informative for This email is a perfect all the members example of a deadline or It also is meant for everyone! meeting time email! It in no way makes any It was not sent for just the personal remarks select few but for the entire club It is ok if you want to add jokes or comments that the Make sure if you email at whole group understands. anytime you make sure the email is similar to these formats. If not, thinks about emailing it before you fill up others inboxes!
Table EtiquetteA general knowledge and use ofbasic etiquette makes the diningexperience more pleasant foreveryone. Table manners play an important part in making a good impression. Here are some basic tips to help you…
Sitting downAt a very formal dinner name cards will show you whereyou should sit.If there are no name cards on the tables, the host willtake you to the correct place.If you are at a romantic dinner, the manshould push the woman’s chair in for her.Sometimes the waiter will do this.
Using the napkinPlace the napkin on your lap. If it is small, unfold itcompletely otherwise fold it in half, lengthwise.Once the meal is over, you too should place yournapkin loosely on the table to the right of your dinnerplate.It should not be crumpled or twisted, which revealuntidiness or nervousness.Nor should it be folded, which might show that youthink your host might reuse it without washing.
Ordering• If there is something you don’t understand on the menu, ask your server any questions you may have. Answering your questions is part of the server’s job.• An employer will generally let you order first; his or her order will be taken last. Sometimes, however, the server will decide who orders first. Often, women’s orders are taken before men’s.• As a guest you should not order one of the most expensive items on the menu or more than two courses unless your host shows that it is all right.
Using the knives, forks and spoons When you hold the knife or fork, you should relax your fingers. Never let the knife, fork or spoon touch the table after you started eating. When you take a break from eating, you simply put your knife and fork on the plate. When you have finished eating, you should put your knife and fork together pointing to the left.
Eating MealDip the spoon in the soup away from your body. Sip theliquid from the side of the spoon. Don’t put the wholespoon in your mouth.Take some butter and put it on the plate then put somebutter on the small piece. Don’t spread the butter overthe whole piece of bread.