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“Knowledge is knowing that a tomato is a fruit.
Wisdom is knowing not to put it in a fruit salad”
- Miles Kington
Knowledge vs Wisdom
Image by Pixabay
Knowledge
Great data quality is the most
important factor for succes!
Data Quality
1. Risky business - ”shit in, shit hit the fan”
2. Cross device
3. Facebook segment Spain
4. Bank a really good medium ….
Machine learning web traffic
Image by AaronJOhlsen Pixabay
Page Speed
Image by Pixabay
1. With 3 seconds, 50% abort the journey - Google
2. We got only 10% of the people who had clicked on the
banner to visit the site.
4 000% more registrations
Page Speed
Touch points
De
fi
ne the most important
points in a customer journey.
Search [SEO]
SUSPECT Seo1
TARGET GROUP seo2
SEARCH RESULT Seo3
CLICK THROUGH Seo4-p1
ext. LANDING PAGE Seo5
CLICK THROUGH seo6-p1
Customer Journey
Paid Social
SUSPECT PS1
TARGET GROUP PS2
Facebook banner pS3
CLICK THROUGH S4->P1
ext. LANDING PAGE S5
CLICK THROUGH S6->P1
Paid Search [CpC]
SUSPECT sem1
TARGET GROUP Sem2
Adwords banner Sem3
CLICK THROUGH Sem4-p1
ext. LANDING PAGE Sem5
CLICK THROUGH Sem6-p1
Display
SUSPECT d1
TARGET GROUP D2
BANNER D3
CLICK THROUGH D4-p1
ext. LANDING PAGE D5
CLICK THROUGH D6-p1
OUR WEPBPAGE
PROSPECT visits/Session Prospect [P1]
LEAD Not bounced Prospect [P2]
MQL (marketing qualified leads) Send registration Prospect [P3]
SQL (sales qualified leads) Accepting registration Prospect [P4]
OPPORTUNITY First deposit Prospect [P5]
CUSTOMER Played a real game Customer [C1]
Data
conversion
touch
points
(Conversion
funnel)
…
Image by Pixabay
Key factors
Image by GuHyeok Jeong from Pixabay
For a company that sales without a webbshop, then it is crucial to connect the visitors traffic to
the site with their CRM data.
To get as good data quality and make good foundation for great analytics and lookalikes groups
with their customer value per channel/campaigns you need …
Time window vs Native
Same session
1 = 1
High data quality!
7 days window
4=1
Formulas for allocating credits
Result
KUNDEN
1
8 av 10 Köp, börjar med sök
[Google]
9 av 10 svarar inte alls på ”cold calls”
[HBR 2012]
Förändring
Köparens resa
Lära
Utvärdera
Söka
Uppleva
Attrahera Inspirera
Övertyga
Ambassadör KÖP
Dela
11
PCDAR
Plan-Create-Distribute-Analyze-Repeat
Innehålls processen
1. Plan. 2. Create 3. Distribute 4. Analyze (Repeat)
60 år, man, tjänar över 1 miljon pund / månad.
Bor i slott i England
Demogra
fi
…
Plan
Idag får man veta kön och ålder på ca.10% av ens
besökare på Google analytics
Create
Skapa innehåll som är
relevant
och delbart!
Context
Inbound marketing
Distrubute
Acquisition
Distrubute
Url * Landing page
Campaign Source * (referrer: google, citysearch, newsletter4)
Campaign Medium * (marketing medium: cpc, banner, email)
Campaign Term (identify the paid keywords)
Campaign Content (use to differentiate ads)
Campaign Name * (product, promo code, or slogan)
Här kan du skapa taggar!
Distribuera
XTIME VALUE ON FIRST TIME DEPOSITS
LÄNK
Retention
Retention
Customers
CRM DB
t
a
g
t
a
g
t
a
g
CCC adds the tag
DBD add the tag
to the link.
Upp and
running !!!
CUSTOMER SUPPORT SCHWEIZ
LÄNK
Data Driven vs Fact Driven
2
The Paf Story
ANALOGT & DIGITAL
Mats Adamczak
Club paf
Startade 2002
- paf’s personal är alltid med på resorna
- vilken paf kund som helst kan vinna en
resa
- Alltid en vinnare + vän
Mats Adamczak
före! under! efter!
C2P
ConsumersTo Prospects
“Word To Mouth”
B2C
Business To Consumers
“Marknadsföring”
Paid
C2B
Consumers To Business
“Dialog och Support”
Owned
C2C
Consumers To Consumers
“Möjlighet och Orsak”
Earned
Mats Adamczak
Relationer
#clubpaf overview
#clubpaf
Mats Adamczak
Club paf
Mats Adamczak
3
Turism
GIT
GENERAL INTERNET TOURISTS
• Majority of the travelling population
• low/lower-middle socioeconomic groups
• More price sensitive
• Limited experience on travelling
• Do not pursue special interest during holidays
• Visit popular destinations
• Demand for high quality accommodation
MIT
Mixed Interest tourist (MIT)
• Some experience, do not enjoy general interest tourism
• Are willing to make changes in holiday choices
• Desire to be more adventurous
• Are still attracted to popular tourism destinations
• May have special interests, but are not eager to pursue these during holidays
• Are still influenced by the quality of accommodation
SIT
Special Interest Tourist (SIT)
• Minority of the travelling population
• Middle/upper-middle socioeconomic groups
• Less price sensitive
• Experienced travelers
• High expectations towards the pursued interests
• Adventurous, do not follow the popular forms of tourism
• Can consider SIT holidays as an extension to the activities participated on a regular basis
• View alternative destinations as contexts for the pursuit of their special interest
• Less influenced by the quality of accommodation
SIT
GIT
GENERAL INTEREST TOURISTS
MIT
MIXED INTEREST TOURISTS
SPECIAL NTEREST TOURISTS
”Where do I want to go?”
”Where do I want to go and which
type of activities can I participate there ?”
”What activity I want to pursue and
which destination facilitates it ?”
Display
Outbound marketing
Target segments
Inbound marketing
Word Of Mouth
Investment
Platsen
Platsen
Platsen
Priskänslig
Priskänslig
Priskänslig
Socialekonomisk
grupp
Socialekonomisk
grupp
Socialekonomisk
grupp
Specialaktiviteter
Specialaktiviteter
Specialaktiviteter
Resvana
Resvana
Resvana
Andel
av
resenärerna
Andel
av
resenärerna
Andel
av
resenärerna
Krav
på
boende
Krav
på
boende
Krav
på
boende
Förlängd
helgresa
Förlängd
helgresa
Förlängd
helgresa
Kostnad
Kostnad
Kostnad
Search volume GIT
0
10 000
20 000
30 000
40 000
50 000
60 000
70 000
Jan
2019
Feb
2019
Mar
2019
Apr
2019
May
2019
Jun
2019
Jul
2019
Aug
2019
Sep
2019
Oct
2019
Nov
2019
Dec
2019
Jan
2020
Feb
2020
Mar
2020
Apr
2020
May
2020
Jun
2020
Jul
2020
Aug
2020
Sep
2020
Oct
2020
Nov
2020
Dec
2020
Jan
2021
Feb
2021
Mar
2021
Apr
2021
May
2021
Jun
2021
Jul
2021
Aug
2021
Sep
2021
Oct
2021
Nov
2021
Dec
2021
Jan
2022
Feb
2022
Mar
2022
Apr
2022
May
2022
Jun
202
Jul
2022
Åland Ahvenanmaa
0
500
1 000
1 500
2 000
2 500
3 000
Jan
2019
Feb
2019
Mar
2019
Apr
2019
May
2019
Jun
2019
Jul
2019
Aug
2019
Sep
2019
Oct
2019
Nov
2019
Dec
2019
Jan
2020
Feb
2020
Mar
2020
Apr
2020
May
2020
Jun
2020
Jul
2020
Aug
2020
Sep
2020
Oct
2020
Nov
2020
Dec
2020
Jan
2021
Feb
2021
Mar
2021
Apr
2021
May
2021
Jun
2021
Jul
2021
Aug
2021
Sep
2021
Oct
2021
Nov
2021
Dec
2021
Jan
2022
Feb
2022
Mar
2022
Apr
2022
May
2022
Jun
202
Jul
2022
Aug
2022
Ahvenanmaa & Vaellusreitit Ahvenanmaa & Frisbeegolf Ahvenanmaa & Pyöräillen Ahvenamaa & golf
Search volume in Finland
0
5 000
10 000
15 000
20 000
0
750
1 500
2 250
3 000
Jul
2020
Aug
2020
Sep
2020
Oct
2020
Nov
2020
Dec
2020
Jan
2021
Feb
2021
Mar
2021
Apr
2021
May
2021
Jun
2021
Jul
2021
Aug
2021
Search volym Åland discgolf Played rounds at Åland
14 839
18 727
17 225
13 553
8 575
5 136
1 621
2 722
2 338
2 977
5 774
8 636
13 530
13 520
660
2 110
1 600
1 270
600
350
110
190
120
200
170
330
500
1 270
660
2 110
1 600
1 270
600
350
110
190
120
200
170
330
500
1 270
Played rounds at Åland
*)
*) Not a completed month
Source: Google Key Word, Discgolf counters
130 000 played rounds the first 14 months
11 500 searched Åland+discgolf since may 2020
How to create the ultimate disc golf destination in the world
- MatsAdamczak 2.10.2021
Data driven marketing
•Action group
•Private sector
•Task reason
•Travel
The pandemic starts
•Action meeting 14.4.2020
•Covid safe
•Outdoor
•Reason to visit Åland
•”Disc golf” was the solution
The idea is born
Research
•Disc golf grows during covid
•Finnish research
•91% free to play courses
Word of Mouth
•Story building instead of story telling
•Sell to people who wants your product
•Gigantic disc golf park
•Should help the local tourist companies
Supplier to the project
”At
fi
rst when I was asked if we could make 16
courses, I needed to double check we’re talking
courses and not holes. No one ever had asked such
a thing”
- CEO Juho Rantalaiho
Press conference
12.5.2020
Prime Minister
Veronica Törnroos
Consul General
Claes Hammar
Chairman FPÅ
Mats Adamczak
Minister of Trade and Industry
Fredrik Karlström
Speaker of Parliament
Roger Nordlund
Building the courses
•3-5 months to build one course
•10 courses built in 2.5 months
•2 500 hours in 2 months
25 July 2020
•11 courses opened in 7 hours
•The helicopter
•Most courses per capita in the World
•Most courses per land area
Finlands äldsta bana
Europas 4:e äldsta
Europas 6:e populäraste
Åland Disc Golf Island
4 slutarbeten
1 doktorsavhandling
Årets idrottsbragd 2020
i Finland
Tampere 4 nights * 4
Helsinki 4 nights *6 Turku 4 nights *4
Tampere 6 nights *11 Stockholm 3 nights *6
Esbo 11 nights *5
På 6 månader hade 26% av ålänningarna spelat discgolf [ÅSUB 2020]
På 18 månader så kände 28% av Finlands befolkning till satsningen [Norstat]
På 18 månader så har disc golfen bidragit 1,4 miljoner euro till åländska BNP
Statistik
130 000 rounds played
6 million throws made
45 766 hours were spend on the courses
11% Åland people plays once/week - [May 2021]
38% 2-3 days a week, 33% 4+ days a week [Sep 2021]
July 2020-August 2021
Discgolfens framtid…
Vi förbättrar folkhälsan (spontanidrotten)
Vi förlänger turistsäsongen (april-september)
Vi utökar övernattningarna från 1,2 nätter till 3,7 nätter
Vi kan bli första åländska idrotten som blir ett nations förbund
2022 2023 2024
One of 1 450 B-tier or better Disc Golf tournaments
In the world
One of 26 tournaments.
”Silver-series”
One of 6 tournaments
”Major”

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  • 1. “Knowledge is knowing that a tomato is a fruit. Wisdom is knowing not to put it in a fruit salad” - Miles Kington Knowledge vs Wisdom Image by Pixabay
  • 2. Knowledge Great data quality is the most important factor for succes!
  • 3. Data Quality 1. Risky business - ”shit in, shit hit the fan” 2. Cross device 3. Facebook segment Spain 4. Bank a really good medium …. Machine learning web traffic Image by AaronJOhlsen Pixabay
  • 4. Page Speed Image by Pixabay 1. With 3 seconds, 50% abort the journey - Google 2. We got only 10% of the people who had clicked on the banner to visit the site.
  • 5. 4 000% more registrations Page Speed
  • 6. Touch points De fi ne the most important points in a customer journey.
  • 7. Search [SEO] SUSPECT Seo1 TARGET GROUP seo2 SEARCH RESULT Seo3 CLICK THROUGH Seo4-p1 ext. LANDING PAGE Seo5 CLICK THROUGH seo6-p1 Customer Journey Paid Social SUSPECT PS1 TARGET GROUP PS2 Facebook banner pS3 CLICK THROUGH S4->P1 ext. LANDING PAGE S5 CLICK THROUGH S6->P1 Paid Search [CpC] SUSPECT sem1 TARGET GROUP Sem2 Adwords banner Sem3 CLICK THROUGH Sem4-p1 ext. LANDING PAGE Sem5 CLICK THROUGH Sem6-p1 Display SUSPECT d1 TARGET GROUP D2 BANNER D3 CLICK THROUGH D4-p1 ext. LANDING PAGE D5 CLICK THROUGH D6-p1 OUR WEPBPAGE PROSPECT visits/Session Prospect [P1] LEAD Not bounced Prospect [P2] MQL (marketing qualified leads) Send registration Prospect [P3] SQL (sales qualified leads) Accepting registration Prospect [P4] OPPORTUNITY First deposit Prospect [P5] CUSTOMER Played a real game Customer [C1] Data conversion touch points (Conversion funnel) … Image by Pixabay
  • 8. Key factors Image by GuHyeok Jeong from Pixabay For a company that sales without a webbshop, then it is crucial to connect the visitors traffic to the site with their CRM data. To get as good data quality and make good foundation for great analytics and lookalikes groups with their customer value per channel/campaigns you need …
  • 9. Time window vs Native Same session 1 = 1 High data quality! 7 days window 4=1 Formulas for allocating credits
  • 12. 8 av 10 Köp, börjar med sök [Google] 9 av 10 svarar inte alls på ”cold calls” [HBR 2012] Förändring
  • 15. Innehålls processen 1. Plan. 2. Create 3. Distribute 4. Analyze (Repeat)
  • 16. 60 år, man, tjänar över 1 miljon pund / månad. Bor i slott i England Demogra fi … Plan Idag får man veta kön och ålder på ca.10% av ens besökare på Google analytics
  • 17. Create Skapa innehåll som är relevant och delbart! Context
  • 20. Distrubute Url * Landing page Campaign Source * (referrer: google, citysearch, newsletter4) Campaign Medium * (marketing medium: cpc, banner, email) Campaign Term (identify the paid keywords) Campaign Content (use to differentiate ads) Campaign Name * (product, promo code, or slogan) Här kan du skapa taggar! Distribuera
  • 21. XTIME VALUE ON FIRST TIME DEPOSITS LÄNK
  • 23. Retention Customers CRM DB t a g t a g t a g CCC adds the tag DBD add the tag to the link. Upp and running !!!
  • 25. Data Driven vs Fact Driven
  • 26. 2
  • 27. The Paf Story ANALOGT & DIGITAL Mats Adamczak
  • 28. Club paf Startade 2002 - paf’s personal är alltid med på resorna - vilken paf kund som helst kan vinna en resa - Alltid en vinnare + vän Mats Adamczak före! under! efter!
  • 29. C2P ConsumersTo Prospects “Word To Mouth” B2C Business To Consumers “Marknadsföring” Paid C2B Consumers To Business “Dialog och Support” Owned C2C Consumers To Consumers “Möjlighet och Orsak” Earned Mats Adamczak Relationer
  • 33. GIT GENERAL INTERNET TOURISTS • Majority of the travelling population • low/lower-middle socioeconomic groups • More price sensitive • Limited experience on travelling • Do not pursue special interest during holidays • Visit popular destinations • Demand for high quality accommodation
  • 34. MIT Mixed Interest tourist (MIT) • Some experience, do not enjoy general interest tourism • Are willing to make changes in holiday choices • Desire to be more adventurous • Are still attracted to popular tourism destinations • May have special interests, but are not eager to pursue these during holidays • Are still influenced by the quality of accommodation
  • 35. SIT Special Interest Tourist (SIT) • Minority of the travelling population • Middle/upper-middle socioeconomic groups • Less price sensitive • Experienced travelers • High expectations towards the pursued interests • Adventurous, do not follow the popular forms of tourism • Can consider SIT holidays as an extension to the activities participated on a regular basis • View alternative destinations as contexts for the pursuit of their special interest • Less influenced by the quality of accommodation
  • 36. SIT GIT GENERAL INTEREST TOURISTS MIT MIXED INTEREST TOURISTS SPECIAL NTEREST TOURISTS ”Where do I want to go?” ”Where do I want to go and which type of activities can I participate there ?” ”What activity I want to pursue and which destination facilitates it ?” Display Outbound marketing Target segments Inbound marketing Word Of Mouth Investment Platsen Platsen Platsen Priskänslig Priskänslig Priskänslig Socialekonomisk grupp Socialekonomisk grupp Socialekonomisk grupp Specialaktiviteter Specialaktiviteter Specialaktiviteter Resvana Resvana Resvana Andel av resenärerna Andel av resenärerna Andel av resenärerna Krav på boende Krav på boende Krav på boende Förlängd helgresa Förlängd helgresa Förlängd helgresa Kostnad Kostnad Kostnad
  • 37. Search volume GIT 0 10 000 20 000 30 000 40 000 50 000 60 000 70 000 Jan 2019 Feb 2019 Mar 2019 Apr 2019 May 2019 Jun 2019 Jul 2019 Aug 2019 Sep 2019 Oct 2019 Nov 2019 Dec 2019 Jan 2020 Feb 2020 Mar 2020 Apr 2020 May 2020 Jun 2020 Jul 2020 Aug 2020 Sep 2020 Oct 2020 Nov 2020 Dec 2020 Jan 2021 Feb 2021 Mar 2021 Apr 2021 May 2021 Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021 Nov 2021 Dec 2021 Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 Jun 202 Jul 2022 Åland Ahvenanmaa
  • 38. 0 500 1 000 1 500 2 000 2 500 3 000 Jan 2019 Feb 2019 Mar 2019 Apr 2019 May 2019 Jun 2019 Jul 2019 Aug 2019 Sep 2019 Oct 2019 Nov 2019 Dec 2019 Jan 2020 Feb 2020 Mar 2020 Apr 2020 May 2020 Jun 2020 Jul 2020 Aug 2020 Sep 2020 Oct 2020 Nov 2020 Dec 2020 Jan 2021 Feb 2021 Mar 2021 Apr 2021 May 2021 Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021 Nov 2021 Dec 2021 Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 Jun 202 Jul 2022 Aug 2022 Ahvenanmaa & Vaellusreitit Ahvenanmaa & Frisbeegolf Ahvenanmaa & Pyöräillen Ahvenamaa & golf Search volume in Finland
  • 39. 0 5 000 10 000 15 000 20 000 0 750 1 500 2 250 3 000 Jul 2020 Aug 2020 Sep 2020 Oct 2020 Nov 2020 Dec 2020 Jan 2021 Feb 2021 Mar 2021 Apr 2021 May 2021 Jun 2021 Jul 2021 Aug 2021 Search volym Åland discgolf Played rounds at Åland 14 839 18 727 17 225 13 553 8 575 5 136 1 621 2 722 2 338 2 977 5 774 8 636 13 530 13 520 660 2 110 1 600 1 270 600 350 110 190 120 200 170 330 500 1 270 660 2 110 1 600 1 270 600 350 110 190 120 200 170 330 500 1 270 Played rounds at Åland *) *) Not a completed month Source: Google Key Word, Discgolf counters 130 000 played rounds the first 14 months 11 500 searched Åland+discgolf since may 2020
  • 40. How to create the ultimate disc golf destination in the world - MatsAdamczak 2.10.2021 Data driven marketing
  • 41. •Action group •Private sector •Task reason •Travel The pandemic starts
  • 42. •Action meeting 14.4.2020 •Covid safe •Outdoor •Reason to visit Åland •”Disc golf” was the solution The idea is born
  • 43. Research •Disc golf grows during covid •Finnish research •91% free to play courses
  • 44. Word of Mouth •Story building instead of story telling •Sell to people who wants your product •Gigantic disc golf park •Should help the local tourist companies
  • 45. Supplier to the project ”At fi rst when I was asked if we could make 16 courses, I needed to double check we’re talking courses and not holes. No one ever had asked such a thing” - CEO Juho Rantalaiho
  • 46. Press conference 12.5.2020 Prime Minister Veronica Törnroos Consul General Claes Hammar Chairman FPÅ Mats Adamczak Minister of Trade and Industry Fredrik Karlström Speaker of Parliament Roger Nordlund
  • 47. Building the courses •3-5 months to build one course •10 courses built in 2.5 months •2 500 hours in 2 months
  • 48.
  • 49.
  • 50. 25 July 2020 •11 courses opened in 7 hours •The helicopter •Most courses per capita in the World •Most courses per land area
  • 51. Finlands äldsta bana Europas 4:e äldsta Europas 6:e populäraste Åland Disc Golf Island 4 slutarbeten 1 doktorsavhandling Årets idrottsbragd 2020 i Finland
  • 52. Tampere 4 nights * 4 Helsinki 4 nights *6 Turku 4 nights *4 Tampere 6 nights *11 Stockholm 3 nights *6 Esbo 11 nights *5
  • 53. På 6 månader hade 26% av ålänningarna spelat discgolf [ÅSUB 2020] På 18 månader så kände 28% av Finlands befolkning till satsningen [Norstat] På 18 månader så har disc golfen bidragit 1,4 miljoner euro till åländska BNP Statistik
  • 54. 130 000 rounds played 6 million throws made 45 766 hours were spend on the courses 11% Åland people plays once/week - [May 2021] 38% 2-3 days a week, 33% 4+ days a week [Sep 2021] July 2020-August 2021
  • 55. Discgolfens framtid… Vi förbättrar folkhälsan (spontanidrotten) Vi förlänger turistsäsongen (april-september) Vi utökar övernattningarna från 1,2 nätter till 3,7 nätter Vi kan bli första åländska idrotten som blir ett nations förbund
  • 56. 2022 2023 2024 One of 1 450 B-tier or better Disc Golf tournaments In the world One of 26 tournaments. ”Silver-series” One of 6 tournaments ”Major”