2. Communication is “the act or process of using words,
sounds, signs, or behaviors to express or exchange
information or to express your ideas, thoughts, feelings,
etc., to someone else”
- Webster's Dictionary
Definitions
Communication is “The imparting or exchanging of
information by speaking, writing, or using some
other medium” - Oxford Dictionary
3. Skills required to be good communicator
• Listening
• Non-verbal communication
• Clarity
• Friendliness
• Confidence
• Empathy
• Open mindedness
• Response
• respect
• Language
Skills
4. • Listening
• Attentive listening
includes eye contact, posture, facial expressions,
gestures and genuine interest in what the person is
saying.
• Reflection
repeating and paraphrasing what you have heard,
showing the person that you truly understand what
has been said.
Skills
5. • Non Verbal Skills
• Avoiding a slouching posture
• Avoiding smiling or laughter when messages are
serious
• Eliminating fidgeting and shaking of limbs
• Establishing frequent but not continuous or piercing
eye contact
• Keeping hands away from the face and hair
• Leaning slightly forward to indicate interest
• Maintaining open arms, folded arms can convey
defensiveness
• Modulating vocal tone to express excitement and
punctuate key points
Skills
6. • Clarity
• Be clear about what you are going to say
• Not to be too lengthy or short
• Structure the message
Skills
7. • Friendliness
• Interpersonal skills- [welcoming, interacting with
people, showing positive attitude]
• Social skills- [Anger management, Recognizing
/understanding others' point of view]
• Personal skills-[ Honesty, ethical, trustworthiness,
punctual, accuracy]
Skills
8. • Confidence
• Be prepared and relaxed
• Understand your body language
• Understand your strengths and weakness
• Be assertive
• Avoid arrogance [be calm and composed]
• Avoid negatives
• Practice what you love most [positive behavior]
Skills
9. • Empathy
• Empathy is the ability to understand and share
another person’s feelings and emotions. It is
essential to building good relationships, both at
work and in your personal life.
• Get out from you comfort zone
• Move out from the usual environment
• Understand you heart
• Be curious
Skills
10. • Open Mindedness
• Engage in dialogue
• Be flexible [accommodative]
• Be friendly with the people you disagree with.
• Avoid gossiping
Skills
15. • Feeling good about ourselves is important to a
contented life. But the secret to feeling good about
ourselves is unconditional self-acceptance.
• Happiness is being happy in your life.
• Having a lot of close friends boosts life satisfaction
• Money Isn’t The Answer
• Simplify life
• Be grateful for what you have
• Happiness is momentary- agony last for more time
Contended life
16. Divide yourself into a group of 4-5
members each. You’ll be provided with
a A4 sheet. All the 4-5 members
together have to come out through the
A4 sheet
Activity
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