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Communication Skills
Communication is “the act or process of using words,
sounds, signs, or behaviors to express or exchange
information or to express your ideas, thoughts, feelings,
etc., to someone else”
- Webster's Dictionary
Definitions
Communication is “The imparting or exchanging of
information by speaking, writing, or using some
other medium” - Oxford Dictionary
Skills required to be good communicator
• Listening
• Non-verbal communication
• Clarity
• Friendliness
• Confidence
• Empathy
• Open mindedness
• Response
• respect
• Language
Skills
• Listening
• Attentive listening
includes eye contact, posture, facial expressions,
gestures and genuine interest in what the person is
saying.
• Reflection
repeating and paraphrasing what you have heard,
showing the person that you truly understand what
has been said.
Skills
• Non Verbal Skills
• Avoiding a slouching posture
• Avoiding smiling or laughter when messages are
serious
• Eliminating fidgeting and shaking of limbs
• Establishing frequent but not continuous or piercing
eye contact
• Keeping hands away from the face and hair
• Leaning slightly forward to indicate interest
• Maintaining open arms, folded arms can convey
defensiveness
• Modulating vocal tone to express excitement and
punctuate key points
Skills
• Clarity
• Be clear about what you are going to say
• Not to be too lengthy or short
• Structure the message
Skills
• Friendliness
• Interpersonal skills- [welcoming, interacting with
people, showing positive attitude]
• Social skills- [Anger management, Recognizing
/understanding others' point of view]
• Personal skills-[ Honesty, ethical, trustworthiness,
punctual, accuracy]
Skills
• Confidence
• Be prepared and relaxed
• Understand your body language
• Understand your strengths and weakness
• Be assertive
• Avoid arrogance [be calm and composed]
• Avoid negatives
• Practice what you love most [positive behavior]
Skills
• Empathy
• Empathy is the ability to understand and share
another person’s feelings and emotions. It is
essential to building good relationships, both at
work and in your personal life.
• Get out from you comfort zone
• Move out from the usual environment
• Understand you heart
• Be curious
Skills
• Open Mindedness
• Engage in dialogue
• Be flexible [accommodative]
• Be friendly with the people you disagree with.
• Avoid gossiping
Skills
• Respond
• Motivate
• Patience
• Acknowledge good deeds
• Be balanced
Skills
• Respect
• Make eye contact when you speak
• Greet
• Stay focused during conversations
Skills
• Language
• Mode of communication
• Use compelling words
• Choose the medium appropriately
• Formal channels
• Informal channels
Skills
Contended life
• Feeling good about ourselves is important to a
contented life. But the secret to feeling good about
ourselves is unconditional self-acceptance.
• Happiness is being happy in your life.
• Having a lot of close friends boosts life satisfaction
• Money Isn’t The Answer
• Simplify life
• Be grateful for what you have
• Happiness is momentary- agony last for more time
Contended life
Divide yourself into a group of 4-5
members each. You’ll be provided with
a A4 sheet. All the 4-5 members
together have to come out through the
A4 sheet
Activity
}

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Communication skills

  • 2. Communication is “the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else” - Webster's Dictionary Definitions Communication is “The imparting or exchanging of information by speaking, writing, or using some other medium” - Oxford Dictionary
  • 3. Skills required to be good communicator • Listening • Non-verbal communication • Clarity • Friendliness • Confidence • Empathy • Open mindedness • Response • respect • Language Skills
  • 4. • Listening • Attentive listening includes eye contact, posture, facial expressions, gestures and genuine interest in what the person is saying. • Reflection repeating and paraphrasing what you have heard, showing the person that you truly understand what has been said. Skills
  • 5. • Non Verbal Skills • Avoiding a slouching posture • Avoiding smiling or laughter when messages are serious • Eliminating fidgeting and shaking of limbs • Establishing frequent but not continuous or piercing eye contact • Keeping hands away from the face and hair • Leaning slightly forward to indicate interest • Maintaining open arms, folded arms can convey defensiveness • Modulating vocal tone to express excitement and punctuate key points Skills
  • 6. • Clarity • Be clear about what you are going to say • Not to be too lengthy or short • Structure the message Skills
  • 7. • Friendliness • Interpersonal skills- [welcoming, interacting with people, showing positive attitude] • Social skills- [Anger management, Recognizing /understanding others' point of view] • Personal skills-[ Honesty, ethical, trustworthiness, punctual, accuracy] Skills
  • 8. • Confidence • Be prepared and relaxed • Understand your body language • Understand your strengths and weakness • Be assertive • Avoid arrogance [be calm and composed] • Avoid negatives • Practice what you love most [positive behavior] Skills
  • 9. • Empathy • Empathy is the ability to understand and share another person’s feelings and emotions. It is essential to building good relationships, both at work and in your personal life. • Get out from you comfort zone • Move out from the usual environment • Understand you heart • Be curious Skills
  • 10. • Open Mindedness • Engage in dialogue • Be flexible [accommodative] • Be friendly with the people you disagree with. • Avoid gossiping Skills
  • 11. • Respond • Motivate • Patience • Acknowledge good deeds • Be balanced Skills
  • 12. • Respect • Make eye contact when you speak • Greet • Stay focused during conversations Skills
  • 13. • Language • Mode of communication • Use compelling words • Choose the medium appropriately • Formal channels • Informal channels Skills
  • 15. • Feeling good about ourselves is important to a contented life. But the secret to feeling good about ourselves is unconditional self-acceptance. • Happiness is being happy in your life. • Having a lot of close friends boosts life satisfaction • Money Isn’t The Answer • Simplify life • Be grateful for what you have • Happiness is momentary- agony last for more time Contended life
  • 16. Divide yourself into a group of 4-5 members each. You’ll be provided with a A4 sheet. All the 4-5 members together have to come out through the A4 sheet Activity }