Book review body language by GEOFF RIBBONS and Greg Whitear
• This book explains the importance
of body language in the context of
the workplace and its role in
• It gives managers advice on how
an understanding of body
language can be helpful in a
number of different work settings
• It also addresses the question of
how body language can help
when working with people from
ABOUT THE AUTHORS
• GEOFF RIBBONS has over 30 years
experience in management education,
training and consultancy.
• For 21 years he has specialized in
organizational behaviour providing incompany management qualifications for
many large organizations.
• He has concentrated in recent years on
Building, the Management of Change and
Coaching/Mentoring for senior managers
and directors, diagnosing business
leadership development and business
• Greg Whitear is the Managing Director of
Mind zone Consulting.
• He is an international consultant in
business performance and management
• He has special skills in organizational
learning and the design and delivery of
leadership, teamwork and employee
• He is the author of 'The NVQ and GNVQ
Handbook' published in 1995 by Pitman
Body language is a form of mental and physical ability of
human non-verbal communication
• It is body language that conveys meanings, feelings, attitudes
and emotions of the other person.
• It can often be more truthful of the “real situation” than the
selected words that people use.
• Most people cannot hide their true feelings, it leaks out
through their body language.
Body language is a
very powerful tool.
We had body
language before we
had speech, and
apparently, 80% of
understand in a
conversation is read
through the body,
not the words.
When people process information, movement of their eyes
provides clues to internal body states they are accessing
NEURO LINGUISTIC PROGRAMMING
• Neuro-Linguistic programme is a body language relating
to how people perceive their world and react to it.
• It involves taking in information through our senses of
sight, sound, touch, smell and taste, interpreting the
information and acting on it.
HHOW MANAGERS ACQUIRE AND USE
• Position Power: Their position in the organization
• Coercive Power: How tough they are, use of threats
• Reward Power: How supportive they are, rewards they give
• Expert Power: How informed they are, technically or
• Referent Power: How unique they are, personality and
• FIRST IMPRESSION
• ESTABLISHING RAPPOT
• BREAKING THE ICE
• ACTIVE LISTENING
Body language gives us clues about “something is wrong”.
Characteristics of stressed individuals in terms of body
• Hypersensitivity to mild situations
• Displaying tense posture
• Showing irritation
• Appearing restless
• Nervous laughter
• Tiredness, exhaustion and listlessness
• Tense muscles
Feedback is an interpersonal skill involving exchange of information,
a willingness to listen, to learn and to modify behavior to achieve the
outcome that is needed.
Own your feedback
BODY LANGUAGE DURING MEETINGS
There are two areas that should be focused on during
meetings: Body language of chairpersons, Body
language of members.
BODY LANGUAGE DURING
• Body language of the presenter
• Power of hands gestures to make a
• Behaviors to avoid
• Keeping an eye contact with the
• Signs of boredom
• Being distracted
• KOREA: IT MEANS APPROVAL OR
• USA: MEANS WELL DONE, THAT’S GREAT
• LATIN AMERICA, GREECE, SOUTH ITALY: IT
HAS AN OPPOSITE MEANING
• IRAQ: REGARDED AS OBSCENE GESTURE
• USA: CONSIDERED AS VICTORY OR PEACE OR LOVE
• JAPAN: USED WHILE POSING FOR PHOTOGRAPHS
• UK, AUSTRALIA, IRELAND: REGARDED AS SIGN OF
• Gives a detailed description of positive and negative
• The language used is simple, easy to understand
• Author makes use of pictures to demonstrate various
kinds of body language
• The exact body language needed at the work scenario is
• The instances in the book do not represent the India
YOU NEED NOT
WHAT YOU FEEL.
EXPRESS IT !!!!
BODY DO THE