1. JEFFREYW. FALLANG
Phone: (719) 659-7016
jeff.fallang@gmail.com
Work Experience
In my 20 years as a professional trainer, and working for the Department of Defense.Ihave trained users
during transition from paper medical records to a World Wide Electronic Medical Record called AHLTA.
I have a solid military background as an IndependentMedical Technician aboard ships and deployed
Medical Treatment Centers and understand the environmentin which Providers, Nurses and Technicians
adapt to, as they transition to new software. I understand clinical workflow and change managementto
engineer solutions with common sense.
I began my career with fabrication, installation and software supportfor onboard computer systems from
the IBM 286 on a star drive to integrated Apple IIand x386 token ring networks.
Subsequentto implementation and software adoption from the lifecycle firstto fourth stages and upgrade,
I maintained Tier 0 to Tier 2 supportduring integration ofthe world wide electronic health record adoption
and transition from command line to fully functional GUI.
For the pastten years I have worked on the AHLTA worldwide projectspanning from Asia to Europe,
successfully developing, coordinating, training and reporting the successful adoption ofclinical systems
software for the Department of Defense.
I am an excellent technician, trainer, teacher and mentor, and enjoy work with the medical community.
I work well under pressure and seek new projects and opportunity to advance my skills. Recently Ihave
worked with the Health Care Integrators, and Disease and Case Managementto utilize existing DOD
software and Web Resources to improve patientcare. Ihave received recognition and awards for my
service to the Department of Defense and will continue to perform at my best.
I have implemented and participated in software implementation from phase one design, phase two
implementation and testing and phase three and four including modification and redesign over a 12-year
period. My forte is innovation, adaptation, and common sense solutions to software and training challenges.
 My achievements involve all dimensions oftraining supportto include: AHLTA, CHCS, Essentris,
Dragon Speak.
 Lead on the initial, implementation and sustainment ofClinical Applications as well.
 Lead Trainer for Pacific and Western Region.
 Experienced in Classroom, one on one and remote training methods.
 I trained the trainer as well as the SME for my team.
 Trained all new and current employees on changes to software and policy initiatives by Human
Resources.
 ICD 10 Implementation in coordination with Department of Defense Coders.
 Clinical workflow analysis evaluating business practice improvements to facilitate EHR
documentation, and developed local curriculum to implementatDOD medical sites.
 Supported Army, Navy, Air Force Medical Staff and trained over two thousand users.
 Provided training and support for Dragon Speak NaturallySpeaking Medical students and users.
 Performed Tier 1and Tier 2 EHR technical supportfor end users as well as reporting MHS and
Remedy tickets, and creating reports measuring training problems, as well as goals.
 In 2005 I was the CHCS II Site coordinator and site lead trainer at NAS FALLON, NV.

2.  As an IT implementation specialist, Iinstalled and maintained a LAN for the COMFLEACT Library,
U.S. Navy Yokosuka, Japan in 1998 as a military spouse.
 Voluntarily assisted Japanese military spouses in English literacy, assisting U.S. Navy Personnel in
Microsoft/ MS DOS/ ORACLE, software.
 Trained Clinical Champions and EHR trainers, ensuring performance standards are met.
 Developed and implemented significantworkflow changes for Buckley, FE Warren, Lakenheath,
Wright Patterson, David Grant, Evans Army Community Hospital, Offutt, and Fairchild military
treatment centers.
 Working with Auditors and Coding staff at all military sites, improved documentation, HEDIS and
coding accuracy.
 Working closely with Systems and SupportStaff, creating a lasting and sustainable relationship,
and building a useful training environmentand training tools.
Education
 DeVry University, Bachelors Systems Technical Management
Colorado Springs Co. 80910- 2010
Trained as a Unisys Software Implementation Assistant/ Instructor, March 2004, Chantilly, VA.
 Completed training in the following U.S. Navy Schools as Hospital Corpsman:
U.S. NAVY, LAN Management, YOKOSUKA NAVAL BASE, YOKOSUKA JAPAN. May 2000,2
weeks
U.S. NAVY, IndependentMedical Technician, Class 197, submarine duty, May 1997, 11 months
U.S. NAVY, Radiation Health Technician, submarine duty, March 1995, 3 months
U.S. NAVY, Medical Administrative Technician, Dec 1992, 11 weeks
U.S. NAVY, Emergency Medical Technician, level 2, Jan 1991, 5 weeks
U.S. NAVY, Field Medical Technician, June 1980, 13 weeks
U.S. NAVY, Hospital Corps School, Jan 1980, 16 weeks
 HS Diploma, Tucson High School, Tucson AZ. Graduated 1978
Professional Experience
April 2013 – Jan 2016
Lead Trainer / Regional Clinical Informatics Training and Sustainment PACAF / Western Region
Planned Systems Incorporated
10632 Little Patuxent Parkway, Suite 200
Columbia, MD 21044
Phone: (410)964-8000
 Received three consecutive performance awards from PSImy employer based on positive
correspondence from my customers.
 Medical informatics Regional Training Lead for medicl staff at twelve Department of
Defense military health care sites in the Western Pacific and Western U.S.

3.  Responsible for developing, coordinating and training over 2600 medical staff and fellow
trainers.
 Travelled to both Western U.S. and Pacific Region to supportClinical Informatics from
phase one through phase four Electronic Health Record implementation.
 SubjectMatter Experton training, implementation and innovation of the DOD EHR AHLTA
and coordinated inpatientand outpatient software suites in conjunction with ICD 9 and ICD
10.
 Instructed Providers and Nurses on the subjectofmeaningful use ofClinical Software as
part of a training team to include coding and auditing staff.
 Performed competency and literacy testing for trained and first time users.
 Collected and collated training data for the client, metwith clinical leadership and telephonic
meetings with the developer and technical staff.
 Gathered and reported technical issues and tested software updates with and without the
clientto ensure successful integration.
 Use active techniques to facilitate training for employees.
 Utilize visual aids and presentations to enhance student experience.
 Perform needs assessments to determine literacy or competency ofsubjects taught.
 Provide Active during and after training to assess barriers to learning.
 Instructional designer and program manager responsible for measuring success and
determine goals and adaptto changing needs ofstudents and stakeholders.
August 2012 – April 2013
Hospice Nursing and Care for family member with cancer.
Jan 2006 – July 2012
Clinical Informatics Trainer
Computer Generated Solutions – AHLTA / CHCS / Dragon Speak
1675 Broadway, 31st Floor
New York, NY. 10015
(212) 408-3800
 Travelled worldwide from Europe to Japan training DOD medical staff on the EHR AHLTA and
CHCS (HL7 database) during the design, implementation and testing phases.
 Instructed Clinical staff regarding documentation strategy and supervised a small team ofhighly
trained users to facilitate a broader role based training curriculum.
 Responsible for the innovation of Nuance DragonSpeak training for medical providers in
cooperation with the Software Developer.

4. Jan 2005 – Jan 2006
Clinical Systems Trainer
 Short term trainer and implementation consultant for the Department ofDefense regarding training
and developing curriculum as well as SME regarding training methods.
UNISYS – CHCS II
11720 Plaza America Drive
Tower III
Reston, VA 20190
(703) 439-5405
Oct 2004 – Jan 2005
E-Source – CHCS II
5415 Sugarloaf Parkway, Suite 2205
Lawrenceville GA, 30043
(770) 962-8500
Anna Self-Stevens, ProjectManager
Transitioned from Esource to Unisys
March 2004 – October 2004
Computer Generated Solutions – CHCS II / PGUI
1675 Broadway, 31st Floor
New York, NY. 10015
(212) 408-3800
Bill Schuute
IBM Contract finished August 2004
February 2004-March 2004
ARKO Executive Security Services
5526 N. Academy Blvd.
Colorado Springs Co. CO 80918
(719) 533-0015
Dec 1987 - Jan 1997
U.S. NAVY HOSPITAL CORPSMAN
Submarine IDC Fast Attack
During my 10 years ofU.S. Naval Active and Reserve duty I served in two conflicts receiving:
Combat Action Ribbon
Navy AchievementMedal
Kuwait Liberation Medal
Meritorious Unit Commendation Medal
References:
Liz Wilson, Nuance Dragon Speak Medical Trainer – (214) 215-9178
Matt Hartman, Vice PresidentPSIInc.
Tammy Oxford, Lead Trainer PSI Inc.