1. Zaid Alotaibi
IT Support
PERSONAL SUMMARY
A competent IT support professional with a proven track record of
providing specialist technical and helpdesk support. Extensive experience
of working in the front line helping clients and colleagues resolve
complex technical IT issues. Possessing excellent client facing skills,
natural problem solving and analytical skills and able to contribute to the
development of best practice, procedures and policies within a company.
Currently looking for a suitable IT support position with an ambitious
company or organization.
WORK EXPERIENCE
Jan 2013 – present day
IT SUPPORT SPECIALIST – Al-Yamamah press Est.
Jan 2012 -2013
IT Purchase support - Arab National Bank
March 2007-2012
IT SUPPORT SPECIALIST – Al-Yamamah press Est.
– During these years I learned a lot of skills and Systems such
as :
. Windows Exchange Server 2003
. Active Directory
.Web Email filtering
.End user issues troubleshooting
.Desktop Support

2. Duties:
. Responsible for diagnosing & resolving hardware, software & end users problems
. Acting as the first point of contact for all IT & technical queries
. Working within a TCP/IP network environment, including DHCP, DNS and
Ethernet
. Investigate specialist and complex IT support issues.
. Maintaining a wide range of computer hardware and software programs
. installing all kind of printers and scanners
. In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /
Win 2007 & Microsoft Office up to Office 2007
Education :
computer science – Diploma
Imam Muhammad bin Saud Islamic university
My grades rate : 4.20 / 5
SKILLS AND COMPETENCIES :
In knowledge with IT tools and application prices and contract
since I've been in ANB as IT purchaser.
Also i worked in my English language by attend to English
institute and facing people during meetings.
Ability to work well in a team environment.

3. I'm well to work at anytime and anywhere , beside I can be on
call for issues that might harm the work or to cover my mates
if they have personal life problems .
PERSONAL DETAILS :
Zaid Alotaibi
KSA - Riyadh
Al-Yamamah Press Est.
T: 0112996276 M: 0566428992 -0503666611
E: i.zaid7@gmail.com
DOB: 12/06/1983
Nationality: Saudi