1. Mobile: +966508476399
E-Mail.:Loai.th@live.com
OBJECTIVE
Seeking a position of a Network Engineer /Technical Support Engineer in leading IT
Company, where I could utilize my education skills. I am also seeking an opportunity with
continual growth and increased responsibility.
It has always been my ambition to pursue a career in a professional organization, where I
am confronted with challenging tasks in a highly competitive environment. Having been
broughtup on traditionofhonesty,loyalty andhardwork,I havestrongwillingness to show
my capabilities in a professional environment and confident to perform my duties with the
most devotion and commitment.
Personal Information
Full name: Loai “Mohamd Kader” Tahlawi
Date of birth: Riyadh, Ksa28th of November 1989
Gender: Male
Marital status: Single
Current residence: Riyadh, KSA
Language: English (GOOD)
Arabic (Mother Language)
Nationality: Jordanian
Education
2008-2013
Bachelor Degree in Computer Information System (CIS)
At Al zaytoonah University

2. Work Experience
1. Nov 2014 to present Riyadh
Malaz Capital
IT analyst
 Handling and monitoring servers under our Data Center running (windows svr 2008
R2).
 Working on 4 switches Cisco 2960 each 2 switch’s handle 1 service one for DIA and SIP
trunks (VLANS, PORT mirroring… etc.)
 Monitoring Call Recording system on Digital line inside company
 Work on Avaya IP Office 500 installation and configuration 9.0 Software
 Working on Symantec Backup 2014 Exec for backupand restore
 Working on Carbonite Backup for cloud backup
 Full Support for end users on windows 7 & 8, Linux UBUNTU, Mac OS, Android & IOS
 Working on Bitdefender End Points security solution (monitoring updating and
handling all the user under our network)
 Maintain the IT Asset Management System ensuring that all assets are recorded and
updated/removed when required.
 Provide general administrative support to the IT Support Team and Director of
Learning Technologies.
 Maintain staff accounts for email, VLE, management information system and action
approved user account updates.
 Conduct a daily IT checklist for each individual site in order to proactively prevent
regular or common
 Windows 2000, XP and Windows 7
 MS Exchange, Active Directory and other mail protocols such as IMAP
 Microsoft Office 2003 onwards and other common desktop applications
 Remote control tools such as RDP
 Basic networking skills including TCP/IP and the ability to configure network printers
 Awareness of all mainstream mobile technologies (RIM, Android, Apple etc.)
specifically when related to the school’s email systems
 1st and 2nd Line support experience
 Experience supporting and maintaining an asset database

3. 2. 1. Jan 2014 to Oct 2014 Riyadh
MMR Company.
Support Network Engineer
 Handle the troubleshooting tickets under Mobily Real State (GOSI, Tamkeen)
 Excellent experience in configuring between the network devices.
 Working with other people to solve problems and enhance future products.
 Simulate and recreate customer’s problems and compatibility issues in labs to find the
resolution.
 Dealing with different cultural customers worldwide.
 Prepare and conduct project design reviews with customer and coordinate with other
team members during the network implementation phases.
3. 2013 of march- 2013 of June Riyadh
Bonat Alghad International School.
On Job Training for Network Engineer
 Handling small tasks for Cabling deployment and equipment installation.
 Studding for Network Association of Cisco Equipment.
 responsible for server troubleshooting, network infrastructure and support
Skills
 Communication: I dealt with various types of people with different thoughts and I was
able to convince them.
 Learning and Writing: I am able to learn very fast. I am used to write searching reports
during my study.
 Team player.
 Computer skills
 Team work, Leadership , Interpersonal Skills , customer orientation , oral
communication , Self-awareness/confidence , Initiative and pro-activity , willing to
learn , action planning and commitment.
 Positive high energy, Team spirit and Integrity.
 Excellent communication skills.

4.  Ability to project a positive service attitude.
 Ability to take initiative and manage time effectively.
 Good verbal and written communication skills.
 Excellent trouble-shooting skills.
 Able to work accurately at speed and under pressure.
 Programing languages
 HTML(starter)
 Asp.net(starter)
 Networking
 Cisco routers and switches configuration, updating , troubleshooting
 BGP protocol configuration for VPN connection
 DIA, HUCs, SIP TRUNK, IPTV,L2VPN ,L3VPN configuration and
support
 knowledge in MPLS networks with telecommunication Company
(Mobily)
 Leadership skills
 Setting objectives.
 Organizing and motivating others.
 Taking initiative.
 Preserving on tasks and taking a positive attitude to frustration.
 Being flexible to new situation and managing risks
 Allocating resources in advance.