Nusiba Elmubarak Elawad Hassan is seeking a position in a company with an excellent working environment. She has a B.Sc. in computer engineering and certifications in A+, CCNA, and MCITP. Her work experience includes positions in IT support and technical sales. She has strong communication, customer service, and technical skills.

1. Nusiba Elmubarak Elawad Hassan
United Arab Emirates
Abu Dhabi
Tel :00971561227386 ,00971505310250
Email : nosibaae@live.om
CAREE OBJECTIVE
To work in a company that has an excellent working environment in order to
achieve the maximum success for me and for the company.
EDUCATION
 B.Sc. computer Engineering, Computer Man College For Computer
Studies 2010.
 A+ Certification Core as Hardware in al khawarizmi international college
(UAE).
 (CCNA) Cisco Certified Network Associate from in AL khawarizmi
international college (UAE).
 (MCITP) Microsoft Certification Information Technology Professional
from in AL khawarizmi international college (UAE).
Training :
 IT department of Al Khwarizmi International College (UAE) .
 NILEIN bank ( UAE) .
Computer skills
 Microsoft Office (Word, Excel, Access and Power point ,outlook ,publisher
info patch design ) .
 BCM (Business contact managers) .

2. Work Experience
 9/2011 to 31-3-2012 IT ENG in Abrar Paradise Development
Co.Ltd
Job Description :
 Resolving all incidents and requests relating to desktop and laptops
 Installation of hardware (such as PCs, printers, scanners etc) and company
accepted software
 Troubleshoot and resolve problems within agreed service levels and quality
measures
 Escalation of any issue to 3rd line support staff (including vendors)
 Remote support to end user where applicable
 Configuration of Desktop and Laptop and connectivity to network (LAN)
 Build and configure users profiles according to standards set Proactively monitor
the Incident and request management queues and update as per the process
defined .
 1/4/2012 to 1/7/2012 technical and Seals engineering In FRANCO
PINTO (Sudan) .
 Handling sales phone calls and e-mails.
 Communicating with clients prior to their course and recording all
correspondence.
 Compiling client Information Packs.
 Assisting with the copy writing of marketing materials.
 Marketing for photo copier sharp and antivirus nod32 and Dlink machines .
 Technical of install antivirus nod32 business addition with console server
Key skills and strengths:
 Excellent inter-personal relations & communication skills.
 Excellent customer service skills and demonstrable experience
 Excellent written communication skills, particularly for a sales audience Keen
eye for attention to detail
 Ability to take initiative and multi-task
 Ability to work independently and as part of a team
 Ambitious and creative person who has lots of ideas and enthusiasm.
 Conscientious person who works hard and pays attention to details.
 Flexible, quick to pick up new skills and eager to learn from others.
 Leading & dealing effectively with multicultural environment.
 Able to work under tremendous pressure & meet deadlines with ease &
efficiency.

3. Languages
 Arabic (Excellent Spoken and Written)
 English (Good Spoken and Written)
Personal Details
 Date of Birth : 3 Aug 1990
 Nationality : Sudanese
 Visa type : Residency visa (transferable)
under husband visa
 Marital Status : married
 License : Holding UAE valid Driving License
 Passport Validity : 26-10-2016