1. Shahar Cohen
Sderot Yerushalaim 18, Ramat-Gan, Israel
Email: sc1104@gmail.com
Tel: +972547940223
I am experienced and proficient in IT/Helpdesk environments. Hardworking yet tolerant and service oriented.
I am not deterred by hard work and possess high work ethics. Quick learner, attentive to my superiors, able
to learn from other's experience and glad to share my own as well. Efficient team-worker. Fluently read,
speak and write in both Hebrew and English.
Education and qualification:
2008-2009: Microsoft Certified System Engineer (MCSE) course, at "Hi-Tech" college, Herzeliya.
Hi-Tech college certification.
Work Experience:
2012–2016: Network administrator and helpdesk technician, at Betamedia LTD.
• Creating and administrating Active Directory organizational units, users and groups. Organizing and
assigning specific group/user shared folder access and behavioral permissions of the Microsoft domain, in
an organization of about 800 users, both in the Israeli branch and for branches abroad.
• Knowledge and experience with virtualization systems – VirtualBox, VMware, ESX.
• Knowledge and experience with cloud based services – Azure (Microsoft) and AWS (Amazon).
• Acquisition and configuration of Windows XP/7/8.1/10, as well as Windows Server 2012 machines, at
various destinations around the world (VPS), for product quality assurance and availability testing.
• Configuration and management of organizational mail system on "Google Apps for work" and
"BetterCloud" platforms. This includes creating mailboxes and group posting permissions, domain name
integration and mail-relay configuration for preventing sent commercial mail to be regarded as spam
(Mandril/MailChimp).
• Configuration and management of a VOIP based call-center system (Queuemetrics by Loway), over an
Asterisk server, via the FreePBX web-based UI as well as directly on the Centos machine it was installed on.
Troubleshooting endpoint malfunctions at Yealink and SNOM based phone devices.
• Creation and administration of user and group roles in Tech-Financial CRM and on MSCRM (Dynamics).
• Basic configuration and management of Linux/Unix machines, as part of helpdesk troubleshooting.
• Knowledge and experience in using and troubleshooting the MS office suite (Ver. 2013/2016).
2010-2012: Network administrator and helpdesk technician, at TradeFXL LTD.
• User and group configuration and administration in an Active Directory domain, of about 250 end-users in
Israel and worldwide.
• Knowledge and experience with AD topology, as well as IP assigning (DHCP), DNS and Group Policy.
• Knowledge and experience in installing and maintaining windows server 2003/2008 (R2), configuring
server roles including HyperV and terminal servers servicing thin-clients.
• Knowledge and experience in Exchange 2010 server, mailbox creation and protocol configuration, Outlook
2003/2007/2010 mailbox configuration and troubleshooting on user's side.
• Knowledge and experience in using and troubleshooting the MS office suite (Ver. 2003/2007/2010).
• Tier 2 support for Customer service representatives and their clients, of trading platform issues, both
online web-based platform and designated PC/mobile applications. Escalation of complexed issues to
service providers, when needed.
• Peripheral equipment troubleshooting (Printers, Scanners, projectors, facsimile and anything else that
would connect to an electrical socket and/or an RJ-45/11 socket).
2004-2010: Security at Ben-Gurion INTL Airport
• Team management, of about 4-20 workers (differentiating by shifts), within the security sector.
• Training and instructing new employees of security protocols and definitions.
Army Record:
1999-2012: Full regular army service as a tank driver and platoon's medic. Currently serve as a regimental medic in the
combat intelligence corps.