Administration

1. Presented at a Workshop on
Professionalism in the Workplace
Organized By
Liprorich Consulting Ltd., Ibadan
DR. TOLULOPE ADENEKAN, FNIOAIM, fips, MNIM, ACIPM

2.  Administrative refers to the arrangement and work that are
needed to control the operations of a plan or organisation.
All that is related to the running of a business or
organisation.
 Skills refer to the ability to do a particular task. Being well
trained to do a particular task. The ability to use one’s
knowledge effectively and readily in execution or
performance.
 A Professional is a person engaged or qualified in a
profession. i.e. competent or skilled in a particular activity.
 NOTE: Competency makes an Administrator a Professional.

3.  Communication Skills
 Planning Skills
 Organizing Skills
 Technological and Technical skills
 Problem Solving Skills

4.  It involves expressing oneself in a positive and
clear manner, in a way that connects with the
audience. It involves listening attentively,
speaking clearly, observing and emotion control.
 Methods of Communication
 Verbal
 Non-verbal
 Written
 Visual

5.  Effective
listening
 Asking
questions
 Observation
 Confidence
 Friendliness
 Empathy
 Respect
 Tone of Voice
 Open
mindedness
 Body language
 Eye contact
 Hand gestures
 Clear pictures
 Consideration
 Courtesy
 Clarity
 Concreteness
 Correctness
 Completeness
 Conciseness

6.  Business Correspondence means the exchange of
information in a written format for the process of
business activities.
 Business correspondence can take place between
organizations, within organizations or between the
customers and the organization, e.g. letters, memo,
circulars, reports, minutes of meeting.
 Correspondences must be clear, accurate and
professional.

7. (i) Letter writing – Basic components
 Styles – Blocked, Semi Blocked and Indented styles
 Generating References – LCU/REG/010/020
 Date formats – 26th February, 2020 or February 26, 2020
 Addressee’s address (Open or full Punctuation)
 Attention: An officer that is familiar
 Salutation: Dear Sir/Dear Madam or Dear Dr. Adenekan
 Subject: Letter of Appointment, Letter of Promotion
 Content – introduction, purpose (not more than two related
ideas in a paragraph) and closing (Thank you)
 Complimentary Close: Yours faithfully or Yours Sincerely
 Signatory: Name (Bold), Position or office (Bold & italics)
 Enclosure, Carbon copy (cc), Blind carbon copy (bcc) etc.

8. (ii) Memorandum – Basic components
 Styles – Blocked and Semi Blocked style
 Generating References
 Date formats
 Addressing: From, To, Ref., Date
 Subject
 Content (Purpose and closing remarks)
 Signatory
 Enclosure, cc, bcc etc.
(iii) Circulars (information to large numbers of people)
◦ Features are similar to memorandum
◦ Except for Circular Number in place of Reference
number

9. Lead City University Ibadan, Nigeria
Faculty of Environment, Management & Social Sciences
Department of Information Management
Internal Memorandum
From: The PG Coordinator To: Members (See Distribution)
Ref.: LCU/IM/010/020 Date: 17th November, 2018
Notice of Meeting
Please be informed that the 33rd meeting of the Department of Information Management has been
scheduled to hold on Tuesday 23rd December, 2018 by 1.00pm prompt at the H.O.D.’s Office, Lead City
University, Tollgate Area, Ibadan.
Members should endeavour to attend, below is the Agenda for the above mentioned meeting.
Comments
1) Opening Prayer
2) Reading and Adoption of Minutes of previous meeting
3) Matters Arising from the previous Minutes
4) Fresh Matters for Consideration
* Student Lectures
* Departmental Seminars
5) Report from Statutory Committees
6) Any Other Business
7) Motion for Adjournment
8) Next Meeting
9) Closing Prayer
Thank you for your usual cooperation.
Dr. Tolulope Adenekan
Membership
Prof……………….. - Chairman
Dr. ………………. - Member
Miss……………….. - Member
Mr. ………………… - Member
Mrs. ……………….. - Secretary

10.  Plan and schedule things in
advance; plan ahead and prepare
for any potential issues.
 Multi-tasking,
 managing various time-tables or
calendars,
 schedule appointments and
 keeping workflow orderly.
Accuracy, attention to detail,
efficiency,
 office management,
 time management and
 travel arrangements are all
organization skills.

11.  Act of planning and exercising conscious control
over the amount of time spent on specific activities,
especially to increase effectiveness, efficiency or
productivity.

13.  Improve your office’s workflow
with these effective methods:
 1. Organize your workspace
 2. Tackle your incoming mails
and Review reminders
 3. Establish clear
communication
 4. Outline your expectations
 5. Standardize your workday
 6. Analyze the office

14.  Keep abreast of modern
technologies and use of office
equipment effectively for day to
day activities.
 Technical relates to internal
mechanics of a company,
requiring advance techniques
and terminologies peculiar to the
field of operations.

15.  Problem solving or critical thinking skills are
human relations skills to solve problems
arising from organizational and interpersonal
relations in the organization and industry.

16. ThankYou
QUESTIONS&
ANSWERS