Yvonne Alford is seeking a position in a medical environment utilizing her skills in patient care and customer service. She has an Associate's Degree in Medical Assisting and is certified in CPR/AED and First Aid. Her skills include venipuncture, vital sign measurement, medical terminology knowledge, and strong customer service abilities. She has experience as an Administrative Assistant and Library Assistant where she assisted students and ensured efficient customer service.

1. Yvonne Alford
Forest Lake, MN 55025 yvonne.alford@students.msbcollege.edu
PROFESSIONAL
PROFILE: Seeking a position within a medical environment utilizing skills in patient care and
customer service to assist in achieving efficient patient flow.
EDUCATION: Associate in Applied Science Degree – Medical Assistant March-2015
Minnesota School of Business, Blaine, MN
SUMMARY OF PROFESSIONAL SKILLS:
· Adept skills with capillary and
venipuncture
· Excellent aptitude in the science of
patient care
· Highly motivated
· Proven ability to use multi-line phone
· Proficient use of time management
· Appointment setting
· Ability to work independently or with a
team
· Educated in medical terminology and
anatomy
· Exceptional customer service skills
· Knowledge of Microsoft Office
· Well-informed in Healthcare Law and
Ethics
· Certified in CPR/AED and First Aid
· Strong interpersonal communication
skills
· Taking and recording vital signs
WORK HISTORY:
Administrative Assistant/Library Assistant August 2013 – Current
Minnesota School of Business, Blaine, MN
· Proctor of student exams to maintain a proper testing facility
· Operation of photocopiers and fax machines for office maintenance
· Answer multi-line telephones, direct calls, and take messages for efficient customer processing
· Exceptional verbal and written communication skills to ensure pleasant interactive
experiences
· Adept in computer based interlibrary loan for best quality of inventory
· Assist students with formatting of documents and essays
Shift Manager November 2010 – December 2013
Kentucky Fried Chicken, Forest Lake, MN
· Trained new employees on protocol to provide the best time management
· Provided efficient customer service support in person and on the phone to meet daily goals
· Monitored crew members in high pressure situations to ensure a more relaxed atmosphere
· Organized schedules of team members to meet the needs of various employees and the
company
· Inventory of what is needed in order to maintain consistent supply
· Utilized effective time management skills in a fast paced environment in order to meet all
commitments
VOLUNTEER WORK:
Alexandria House November 2013
Helped to develop understanding and trust for children utilizing a service dog