1. Yatoria Turnage
8065 CamptownCvOlive Branch,MS 38654
Cell:(901)299-4572
Janeil94@aol.com
Profile
Ambitious,enthusiastic,andtalentedindividual withexcellentcommunicationskills.Open-mindedteam
playerwithhighintegritythatthinkslaterallyandactsdecisively.Quicklearnerseekinganentrylevel
positioninastimulatingandchallengingenvironmentwithopportunitiesforcareergrowthand
advancement.Abilitytoreadand interpretmoderatelycomplexdocumentssuchasoperatingand
maintenance instructions,procedure manuals,andgovernment/healthcare guidelinesetc.Abilitywork
on multiple assignments/issueswithlimitedinstructionsfromleadership.Self-motivatedwithstrong
time managementandorganizational skills.Excellentwrittenandverbal communicationskillsand
customerservice skills,includingprofessional telephone skills.
Experience
HewlettPackard May 2012 to April2016
CustomerService Rep (Full Time,$13.50, Timika Polk)
Activelyparticipatesasakeymemberof the team.Completescomplex tasksanddefinedprocesses.
Suggestscreative solutions.Multiple complex assignmentsare workedandcompletedsimultaneously
withminimal inputfromleadership.Identifies,prioritizesandresolvesmostquestionsandissues
independently.Strongoffice experience andskills.Stronghealthcare relatedknowledge.Senior
knowledge of operatingsystems,andof software skills.Abilitytodevelopanddocumentprocedures.
Abilitytoresearchandresolve inquiries.
CARE LINK March 2010 to March 2016
Health Care Provider(Part Time, $10.25, Janice Bowie)
Providedbasiccare to patients,aswell asassistthemindailyactivitiestheymighthave troublewithon
theirown.Monitoredclients.Transportedclientstoandfrombed,to chairs,and differentactivitiesin
building.Transportedclientstolocationsoutsidethe home,suchasto physicians'officesandon
outings. Instructedoradvisedclientsonhouseholdcleanliness,utilities,hygiene,nutrition,andgeneral
care. Providedclientswithcommunicationassistance,includingcorrespondenceandobtaining
information.
SYKES INC. May 2009 to April 2012
CustomerService Rep (Part time,$12.00, Nichelle Brown)
Providescustomersandenduserswithcustomer,productand/ortechnical support.Receives
transactions/paymentsfromusersregardingcustomerserviceloansortechnical supportrelatedneeds
baseduponthe scope of supportprovidedbycontractto for WellsFargoHome Mortgage clients.
Determinesappropriate actiontobe takenoncustomer'sbehalf,whichmayinclude problem

2. determinationandappropriate nextsteps.Informscustomerof those appropriate nextstepsandwork
withcustomerto achieve issue resolution.Maintainsproficiencyinprograms,productsand/orplatforms
assigned.Maintainspertinentpaperworkandrecordsthroughdataentry.Communicateswithco-
workerstoresearchproblemand findsolution.Testsoftwareandhardware toevaluate ease of use and
whetherproductwill aiduserinperformingwork.Communicateswithteammanager,teammembers
and otherteamsregardingproblems,solutionsandtrends.
Education
UniversityofArkansas CommunityCollege at Morrilton 2012
Early ChildhoodEducation
Morrilton,AR
Conway High School 2012
HighSchool Diploma
Conway,AR
Organizations and Volunteer Work
Volunteer Activity Assistant, College Square Retirement Community, Conway, AR,2011-2016
Outreach Food Service, & Nursery Ministries, Second Baptist Church, Little Rock, AR, 2009-Present
G.E.M.S. (Girls Eagerly Maintaining High Standards), Conway, AR,2007-2012
Delta Sigma Theta G.E.M.S, Little Rock, AR,2009-2012
Certifications
CNA (CertifiedNursingAssistant) Issued2015
CPR (CardioPulmonary Resuscitation) Issued2015
FirstAidIssued2015
References
Janice Bowie
501-733-0698
Katrina Williams
501-336-7417
Uniece Calhoun
501-541-6251
Katrina Hobbs
501-908-2969