1. April 7th
, 2015
Melanie E.Smith
Smith.Melanie09@yahoo.com/PinellasCountyArea/Administrative Assist
Dear Prospective Employer:
I am an experiencedprofessional,knownfor:leadership,constructiveness,effectiveness,stewardship,
punctuality,computerliteracy,absorbency,efficiency,andoptimism.Inaddition,Ipossessof anumber
of manyothervalues,characteristics,experiences,andabilitiesthatare optimal forany positionof
significantlyhighresponsibility.
I enjoyandembrace the challenge of completingavarietyof taskswithinthe workday.Mydevotionto
the fieldof mental health&businessmanagementguides me throughalifelongjourneyof study,
preparation,application,&achievementwhichhashelpedme todevelopasignificantlyflexible
personalitywithaknackforconcentration& analysisof everydetail.Idonot considerajobdone
because the clockhas struck a desirednumber;myjobisdone whenthe workisfinishedandaccurately
completed.
In 2004 I became anundergraduate psychology &businessmanagement student.Bythe 15th of
December,2007, I achievedanAssociate in Artsdegree inGeneral PsychologyfromSaintPetersburg
College’sGibbscampus. A Bachelorof Science (B.S.) degree isexpectedfrom Universityof SouthFlorida
inthe distantfuture,afterwhichIplanoncontinuingmyeducationtoevennewerheights.Thiswill not
be an isolatedincidentbutacrowningmomentwithinaseriesof achievementsobtainedthroughhard
workand passion,aswell asanothersteppingstone withinthe industrythatIlove…people.
It isthispassion,expertise,andbroadbusinessexperience whichIoffertoanycompanythat is
searchingfora professional supportstaff memberwithlike qualities,whoalsoenjoysachallenge.
Realizingthatthe coverisan overviewinconjunctionwithmyattachedresume,Icanonlyofferyou
thisbrief outline of myabilities.Consequently,Iwouldappreciatehavingthe opportunitytomeetwith
youto discussmore fullyhowImay contribute to the successand/orgrowth of your company.Iwishto
be consideredforall positionsinneedof adedicatedworkerandwould be happytodemonstrate my
qualificationsforanythatrequire suchaction.I lookforwardto beingcontactedsoonsothat I may
elaborate more aboutmyskillsandexperience,andIthankyou forthe opportunitytobe consideredfor
the current available position(s).
Sincerely,
Melanie E.Smith *Enclosure

2. Melanie E. Smith
727-520-3417
Smith.Melanie09@yahoo.com
Pinellas / Tampa Bay Area 33709
ProfessionalSkills:
• MicrosoftOffice toolsincludingExcel,PowerPoint, Word,Outlook,etc.)
• ExperiencewithOracle,Lotus,LotusNotes
• All versionsof WindowsuptoWindows8
• Familiarwithmanybrowsers:MozillaFirefox,GoogleChrome,InternetExplorer,Safari
• WorkedwithPhotoshop,Paint.NET,VitalSource Bookshelf (Blended-Online Format)
• 10+ yrs experience incustomerservice
• Accountspayable/accountsreceivable
• FamiliarwithHRObenefitscustomerservice call centerposition
• CloudDatabases:MicrosoftOneCRM,Soda.com, MLSExchange,MLSMatrix, TransactionDesk
• Call centerexperienceaveraging50-200 callspershift
• Critical thinking&timelytroubleshootingskills
• Interpersonaleffectiveness(successful inclientretention&teamtraining)
• Experiencewithemploymentsupport:posting,candidate phonescreening,&recruiting
• Absorbentof all formsof communication:verbal,written,&nonverbal
• Flexiblewithschedule,workenvironment,&constructive criticism
• multitasking&prioritization
• Communicative,quicklearner
• Able tokeepupcomfortablywithfast-pacedstride of the company
ProfessionalExperience:
MCCS Macys Inc.,Clearwater,FL 6/13 to 12/13
EmploymentSupport1
• Posting,editing,updating,extending,&un-postingjobopeningsfornorthwest&southwestregions
• Insertingappropriateinterviewtime slotsspecifictoeachMacy's locationon webcalendarinorderto
accommodate potential candidateswithachoice of the bestinterview time fortheirschedules
• Auditing&editingcalendars
• 100% auditingrecognition(3consecutive monthsinarow)
• Outboundcall centercandidate screening
• Systematicallyinterviewedcandidatesbyphone usinglistof guidelinestodeterminebestfitcandidate
for position
• Processedcandidate thrusystemtoaseitheracceptedtoproceedwithrecruitingprocessorrejected•
volunteeredtoparticipate incompanyfunctionsasoftenasallowedbyemployer
SelectStaffing,Largo,FL 3/13 to 6/13
RCAICustomerService Representative
• Providedexceptionalcustomerservice & maintainedclientrelationships
• Processedregularorders,returns&RGA replacementorders
• Managedupkeep,organization,andcleanlinessof archivedfiles
• Answeredclientinquiries&trackedordersonline

3. StarbucksCoffee Co.,St.Petersburg,FL 9/06 to 12/08
Barista/ CertifiedBaristaLearningCoach
• Providedlegendarycustomerservice withconfidence inall aspectsof myStarbucksproduct
knowledge
• Responsible forindividual cashdrawerdeposit
• Commutedtoworkinvariousareasof St. Pete whichincludedfirstshift(opening)of the newest
locationoff of Park Street& Sheen, performedfrequenttastingswithpartners&includedall present
customerstogenerate productcuriosity&increasedsales
• Recordupsellsinholidaywholebean1lb bagsof coffee &StarbucksGold club membershipcards
• ParticipatedinStarbuckscommunityinvolvementprograms(WalkforAIDS,RelayforLife,Treasure
IslandBeachCleanUp)
VolunteerOpportunities:
• Walkfor AIDS
• RelayforLife
• Treasure IslandBeachCleanUp
• Great AmericanTeach-In(CreatedPowerPointeducational DVDpresentation&broughtproduct&
volunteerpartnerstomake hotcocoa for the kids)
Education:
• St.PetersburgCollege–2007 A.A.Psychology(minorinBusinessManagement&Administration)
• St.Leo University - B.A.Psychology(didnotgraduate;transferred)
• Universityof SouthFlorida - B.A.Psychology(Expectedinthe future)