Wendy Richard Resume

1. WENDY RICHARD
203 Elm Street,
North Reading, MA 01864
978.771.3532 wbr1@verizon.net
SUMMARY
IT Asset professional with extensive customer support experience. Detail oriented, organized, and self-motivated while
utilizing project management practices to document and communicate status. Able to articulate to needs of
management, provide top-notch customer service and maintain confidentially and schedules.
Technical & Specialized Skills
 Various Raytheon Tools / Corporate IT Purchase
Requisitions
 Lotus Notes, Sametime
 SAP
 MS Word, PowerPoint, Excel, Outlook, Access  BMC Remedy
 Internet Explorer and various Web Based Tools  Asset Management Tools / Eracent,
Argis, Peregrine
Professional Experience
Raytheon Company – Corporate, Billerica
Senior IT Software Asset Management Specialist II 8/2012 – 2/11/16
Provided managerial oversight of software acquisitions, entitlement compliance, and life cycle planning.
 Facilitated the business needs for ongoing technical support and upgrade protection on selected products
by ensuring that purchases, maintenance, support and renewals were managed in advance of their
expiration
 Identified savings opportunities for software licensing and services
 Understood contracts and relationships to maximize value creation and minimize costs
 Reviewed and responded to software requests after verifying the request meets Raytheon’s Enterprise
Architecture standards, obtain quotes, and create purchase/ maintenance requisitions
 Coordinated response to internal or external audit requests for ‘True Up’ of license inventory and annual
audit for Microsoft True Up to ensure compliance
 Recorded historic and current license entitlements in asset tracking system
 Collaborated with managers to ensure workflow for distributed and installed software includes license
verification or purchase
 Provided end user education on software license compliance, software piracy and associated risks
J.R. Contracting, Inc., North Reading
Office Manager 2011- 7/2012
Managed office operations as a dedicated and technically skilled professional for a contractor
 Managed relations with clients, suppliers, and architects
 Designed company forms
 Managed accounts receivable/payable and reconcile accounts
IBM Corporation, Cambridge
Software Asset Analyst 2003 – 3/2010
Provided asset management support for multimillion dollar commercial Strategic Outsourcing accounts such as Franklin
Templeton Investments, General Motors, Hitachi, John Hancock, Macy’s, Manpower. Established collaborative
partnerships with clients to deliver high order management services while meeting all financial and cost management
targets. Ensured audit compliance and entitlement for software contracts, purchases and renewals.

2. WENDY RICHARD Page 2
 Managed large accounts Software Asset and Inventory Databases
 Reduced expenditures by 25% for software license renewals in database tool for accounts and ensured both IBM
and Customer remained compliant
 Worked closely with Account teams and Focals in all aspects of day-to-day service delivery and service level
attainment (SLA)
 Successfully provided a monthly SLA report in MS Access and bi-weekly strategic reports for the General Motor
Accounts’ meeting and/or exceeding the goal
 Developed detailed training documentation for the General Motors Accounts’ contract deliverables by IBM and
trained several backups
 Supported Annual Account Software Reconciliations
 Actively participated as lead Software Analyst for internal Audits
 Received IBM award for service delivery excellence
John Hancock Financial Services, Boston
Software Analyst 2001 - 2003
Provided asset management support for John Hancock.
 Worked closely with the Program Office on management of third party managed contracts, contract amendments,
project financials and new business opportunities
 Maintained both IBM and John Hancock software and hardware assets
 Provided high quality order management services while meeting and exceeding all financial and cost
management targets
 Provided guidance and process expertise in the repatriation of Asset Management and End-user back to John
Hancock/Manulife at the end of the contract
Systems Analyst 2000 - 1998
Provided support for John Hancock.
 Maintained asset management (Argis), network configuration management documentation and tracking system
(Visionael) for WAN, LAN, and peripherals equipment
 Reconciled system database discrepancies between Argis and Visionael
 Facilitated software license and maintenance requests and partnered with Strategic Sourcing team
 Developed and maintained documentation
 Successfully gathered, composed and produced monthly SLA report providing Senior Management an overall
assessment of the network performance and requirement needs to ensure 100% reliability
Sr. PC/LAN Analyst 1997 - 1995
Provided support for John Hancock.
 Maintained asset management (Argis), network configuration management documentation and tracking system
(Visionael) for WAN, LAN, and peripherals equipment
 Reconciled system database discrepancies between Argis and Visionael
 Facilitated software license and maintenance requests and partnered with Strategic Sourcing team
 Developed and maintained documentation
 Successfully gathered, composed and produced monthly SLA report providing Senior Management an overall
assessment of the network performance and requirement needs to ensure 100% reliability
Training
 MS Office Applications, BMC Remedy, Argis, Peregrine, Eracent, Lotus Notes, IBM DB tools
Certifications
 Raytheon Six Sigma Specialist – 4/24/2013
 CSM (Certified Asset Manager) License Logic Institute – 8/6/14
 ASM (Advanced Software Manager) License Logic Institute – 11/13/14
 ESM (Expert Software Manager) License Logic Institute – 11/24/14