1. GE O R G E A N N WO O T E N
Palatine, IL 60074 Email: georgeann245@comcast.net Cell: 847-361-2653
AREAS OF EXPERTISE
 Cross functional collaboration
 Install Coordination
 Results Driven
 Client & Sales Support
PROFESSIONAL EXPERIENCE
CDK GLOBAL (FORMERLY ADP DEALER SERVICES), HOFFMAN ESTATES, IL 1998 - 2016
LASER ARTWORK SPECIALIST II - SEPTEMBER 2012-JULY 2016
 Performed order processing tasks for parts/service laser form orders for new and existing automotive
clients.
 Managed workload through Resource Management System.
 Supported multiple product types (Elite, Alliance, Showroom, and Enhanced Laser Forms).
 Ensured service, quality, and timely requirements of all orders were met/exceeded.
 Responsible for consultation, preparation, and presentation of laser proofs to clients.
 Obtained laser artwork approval from clients to ensure a smooth and timely installation.
 Consulted with clients and followed up on artwork orders.
 Prepared laser proofs for clients by proofreading and emailing forms to client.
 Researched order status for client and other CDK Global associates, obtained order clarification for
Laser Forms Designers and addressed issues as necessary.
 Ensured databases such as; Sales Force, Knowledge Lake, Oracle, Impact, Clarify/Vision and Resource
Management systems were current.
 Ordered checks and supplies for CDK Global clients.
 Worked with CDK Global field personnel to meet/exceed installation dates through proper
communication with CDK Global clients and internal CDK Global departments.
DOX INSTALL COORDINATOR – FEBRUARY 2012 – SEPTEMBER 2012
 Managed and updated Dealership Office Express backlog report in Excel.
 Retrieved Project Scope Documents containing client information from Master Dashboard in Impact.
 Identified and communicated with project managers, laser artwork specialists, and forms builders.
 Initiated contact with customer via phone and follow-up with an e-mail regarding free forms analysis.
 Received forms back from client and created Excel spreadsheet with types of documents collected along
with dealership information.
 Submitted necessary forms with spreadsheet to legal team for review and coordinated a call for
completed assessment with DOX project development manager, sales, and dealership.
 Tracked number of client calls, sent form packets out for review, and completed assessments.
 Participated in bi-weekly meetings by sharing information regarding clients and status of their forms
analysis.
CRM INSTALLATION SPECIALIST II – MARCH 2008 – OCTOBER 2011
 Supported project managers in the Client Relations Management Department by assisting with
installations.
 Created cases and subcases in Clarify/Vision.
 Entered CRM server information; box id into Clarify/Vision and dial-up information into Automation
Tools.
 Logged into client’s DMS servers and performed API setups by adding group names & logons.
 Verified connectivity to the CRM server via URL or IP address with the dealership.
 Emailed delivery and acceptance documents to customers.
 Released contracts in FLASH.
 Installed and tested CRM Web Desking (PC Anywhere), CRM and DMS Reverse Phone (Acxiom and CRM
Configuration Tool), IP Telephony, Autocheck and Vehicle Integrations.
 Enabled Driver’s License Scanners in CRM Configuration Tool.
 Tracked Equipment (OCR scanners and CRM servers) in Data Warehouse.
 Updated and Installed contract lines in Impact.
 Completed FTC (National “Do Not Call” Registry) and NCOA (National Change of Address form).

2. INSTALL SPECIALIST – APRIL 2002 – FEBRUARY 2008
 Coordinated the shipment and installation of equipment/software for automotive dealerships through
ongoing communication with project managers, sales, account executives, field engineers and clients.
 Led teleconferences to ensure successful computer installations.
 Completed a 33 page checklist for each client upgrading their DMS (dealer management system).
 Released equipment/software through internal databases; FLASH and Impact.
 Prepared and staged ADP dealer management systems.
 Loaded software onto client’s DMS
 Maintained backlog consisting of equipment/software contracts to ensure compliance with Sarbanes
Oxley.
 Initiated repossessions of antiquated equipment at dealerships by using Clarify/Vision and ADP
Intranet.
 Tracked equipment using Internet and Data Warehouse.
CLIENT RELATIONS REPRESENTATIVE – JULY 2000 – APRIL 2002
 Established/maintained customer relations with key clients via telephone on a scheduled basis.
 Communicated all critical client issues to supervisor and maintained related files.
 Conducted surveys to measure the level of customer satisfaction.
 Entered new client data as well as sales/service data into account management database of 500 clients.
ASSOCIATE INSIDE SALES REPRESENTATIVE – AUGUST 1998 – APRIL 2002
 Kept daily sales quotas for absent inside sales representatives via customer calls and entering orders
into Oracle and Comet.
 Accepted all repeat orders for clients, district managers and inside sales representatives.
 Answered and directed 800 line for all clients, district managers and regional staff.
 Processed tracers for all inside sales representative’s orders.
NOTABLE ACHIEVEMENTS:
 Dean’s List; spring semester 1993 and fall semester 1993
 Member of Lambda XI Sorority and Campus Ministry
 Student taught 28 fourth graders at Eisenhower School – Dubuque, Iowa
EDUCATION
Loras College – Dubuque, Iowa August 1989 - December 1993
 Bachelor of Arts in Education with a minor in Art