1. WILLIAM (CHIP) HANNAN
41760 Cordgrass Circle Aldie, VA 20105 ▪ 703.772.2410 ▪ hannanchip@hotmail.com
Qualifications Summary
Senior Information Technology Manager with 17 years progressive experience managing IT professionals
within the Intelligence Community (IC). Results-oriented, highly motivated and possesses a strong work
ethic with an emphasis in the following:
 Systems Architecture
 Engineering
 System Administration
 IT Governance
 Information Assurance
 Assessment and
Authorization
 Software Testing
 Web Development Life
Cycle Management
 Program Management
 Customer Support &
Training
________________________________________________________________________________________________________________
Security Clearance
Active TS/SCI with CI polygraph
________________________________________________________________________________________________________________
Experience
CACI International Inc. 11/2004-Present
Deputy Branch Chief/Technical Lead 6/2011-Present
Media Services Center Contract - Chantilly, VA
 Direct IT operations of a 60-person .NET web development program responsible for full lifecycle
development of web applications providing direct oversight of technical operations, ensuring
integration of products and services aligns with customer strategic objectives, adoption of cloud
technologies, and IT consolidation efforts in accordance with the Intelligence Community Information
Technology Enterprise (IC ITE) strategy.
 Manage teams responsible for overall health, sustainment and support of Windows .NET
development, test and operational networks, including: Tier II/III web administration support; problem
ticket resolution, ticket metric reporting, system patching, routine network/server operation and
maintenance; database creation, maintenance plans and Microsoft SQL Server administration; system
backups.
 Oversee Information Assurance for two IT teams, including the Assessment and Authorization (ICD
503) of multiple classified and unclassified systems, supervising IA staff responsible for creation of
relevant artifacts and adherence to the IC Risk Management Framework.
 Serving as senior SharePoint Administrator and Subject Matter Expert supervising team with oversight
of multi-server SharePoint farm, spanning multiple classifications, entry points, and authentication
mechanisms.
 Daily interface with senior leadership; prepare and deliver executive level briefings; write technical
white papers; budget forecasting; staff development; employee assessment.
Key Accomplishments:
 Strategically realigned our business structure to incorporate a cost recovery/fee-for-service model
allowing our products and services to be delivered to previously unrealized clients subsequently
increasing contract value 375% over a five year period.
 Worked extensively with the Identity and Access Management (IAMs) branch to incorporate IAMs
services into our web products and applications. This resulted in a significant reduction in

2. WILLIAM (CHIP) HANNAN
41760 Cordgrass Circle Aldie, VA 20105 ▪ 703.772.2410 ▪ hannanchip@hotmail.com
development efforts through the use of reproducible code that other development teams could
incorporate into their products.
 Served as a Subject Matter Expert in executive meetings for White House and DNI directives (ICS 500-
24/ICS 400-27) for Public Key Infrastructure (PKI) and Audit compliance across web applications.
Solicited funding to develop and implement a reusable module for compliance across all in-house
developed applications. The contract was awarded double the initial request ($500k to $1M) as
executives requested an expansion of scope. The result was delivered within scope and budget,
served as an exemplar across the organization, and earned a letter of recognition from the customer.
 Architected four SharePoint migrations, allowing transitions of over 70 SharePoint web applications
and websites housing 10TB of data. Reduced enterprise downtime in previous migrations from one
week to 15 minutes.
 Sourcing new methodologies to allow our web products and services to adapt to the ever-changing
industry, most notably the adoption of Amazon Web Services/Commercial Cloud Services (C2S),
evolving from a Windows baseline to a more adaptive, cloud-based open architecture.
Deputy Program Manager/Technical Lead 12/2009-6/2011
National Reconnaissance Office (NRO) Web Center Contract - Chantilly, VA
 Responsible for creation of program management review documentation, interfacing with senior
government officials
 Integrate web products and services into customer's existing baseline.
 Administer multi-server SharePoint 2010 web farm; web application/site collection creation and
administration, monitoring, maintenance, troubleshooting, solution development oversight, and
solution deployment.
 Architected and engineered the SharePoint development environment for solution development, ,
testing, and deployment.
 Responsible for the end-user socialization and integration of SharePoint into daily practices, working
with customers to improve performance, processes and business use through customizations and
workflows.
 Developed governance model to implement SharePoint into the customer business practices.
Key Accomplishments
 Contract awarded a 33% increase in funding to support additional customer requirements for
SharePoint and development efforts due based on outstanding performance and increasing demand.
 Suggested new hiring methods targeted at reducing attrition rates. By adopting an “organizational fit”
approach and requiring additional peer/management scrutiny, we reduced attrition by 50% while
concurrently increasing overall morale and productivity.
Web Operations Manager/Systems Engineer 1/2006-12/2009
National Reconnaissance Office (NRO) Web Center Contract - Chantilly, VA
 Provide oversight for web operations group responsible for web development, production, graphic
design, operation and administration of 50+ web servers.
 Architect, develop and maintain web servers to include remote administration, troubleshooting and
maintenance.
 Extensive SharePoint experience focused on backend hardware and farm administration to include
migration from SharePoint 2.0 to 3.0.

3. WILLIAM (CHIP) HANNAN
41760 Cordgrass Circle Aldie, VA 20105 ▪ 703.772.2410 ▪ hannanchip@hotmail.com
 Creation of documentation, scripts and hardware builds in support of DISA full certification and
accreditation.
Key Accomplishments
 Lead team to deploy SharePoint providing the customer with their first enterprise-wide collaboration
system. Success of SharePoint is evident by the size of the system doubled every year and became
the defacto collaboration space and homepage for every Directorate in the customer’s organization.
 Established enterprise-level SharePoint architecture serving the needs of all customer directorates
from a single infrastructure vice multiple farms, reducing the IT footprint and need for additional IT
support structure.
Manager – Tier III Systems Administration Team 10/2004-12/2005
Patriot Contract – Chantilly, VA
 Transitioned to new contract under CACI but performed the same duties listed below in a supervisor
role overseeing team of 15 senior systems administrators running the enterprise domain for a 20,000
user government customer.
General Dynamics AIS 4/1999-10/2004
Senior Systems Administrator 7/2002-10/2004
COMS Contract – Chantilly, VA
 Provide Tier III administration of 200+ server/20,000 node Windows 2000 network.
 Migrated Windows NT 4.0 master domain model to an Active Directory-based Windows 2000 domain
consisting of 20,000 users, 40TB of data, and hundreds of servers.
 Responsible for extensive troubleshooting, providing support to resource domain administrators and
contacting vendor when all avenues have been exhausted.
 Work extensively with engineers/test engineers to ensure GOTS/COTS/specialized products perform
as needed within given workstation and server baselines.
 Provide perl and kix scripting support.
 Assist with updating configuration management and network standards documentation
Systems Administrator 3/2001-7/2002
COMS Contract – Chantilly, VA
 Maintain 52 servers running Microsoft NT Server 4.0, including multiple MS Exchange 5.5 print and file
servers.
 Assist with the daily monitoring, configuration and maintenance of a 4+TB SAN.
 Responsible for configuration, maintenance and monitoring of 2 Citrix server farms containing 9
servers running Windows NT 4.0 TSE with Citrix Metaframe 1.8 software.
 Create and maintain user /mail accounts on NT 4.0 / Exchange 5.5 servers.
 Administer NTFS directory and file permissions using Security Explorer.
 Perform file restores using Veritas NetBackup software.
 Analyze and resolve hardware issues to include installation and configuration of servers, workstations
and peripherals.

4. WILLIAM (CHIP) HANNAN
41760 Cordgrass Circle Aldie, VA 20105 ▪ 703.772.2410 ▪ hannanchip@hotmail.com
Help Desk Team Lead 4/1999-3/2001
COMS Contract – Chantilly, VA
 Support 14,000 user secure government network via phone, ticketing system (Remedy) and e-mail:
application support, configuration management, hardware, software, security procedures, and
problem resolution.
 Oversee team handling upwards of 7,000 calls and 1,500 emails per month.
 Responsible for hiring, training, reviewing and general oversight of 7-person team.
Education
Bachelor’s of Science, Computer and Information Science 2010
Bellevue University - Bellevue, NE
Certification
Certified Information Systems Security Professional (CISSP) 2012
ISC²