Reconnect Envision Session SmartERP provides flexible PeopleSoft Application support, we know once size does not fit all. Hosted or On-Prem our full range of support services can be tailored to fit the ebb and flow of your business demands. Learn how we can help and support your organization.

1. PeopleSoft Your Way
Application Support

3. Candice Carden
Director Client Success
Candice is a leader in HR and IT Operational excellence, understanding critical business needs and optimizing technology
and resources needed to implement and exceed organizational objectives. Her specialization is in Solutions with 20+ years
working with PeopleSoft, Oracle, Salesforce and Taleo.
Today’s Presenter

4. Flavors of Application Support
• Full Managed Service Outsourcing: Support of all PeopleSoft
Applications, including Level 1, 2, 3 support 24/7
• Critical business systems support 24 hours a day, 365 days per year,
including Functional, Technical and Infrastructure support.
• Incremental Support: Full time (40 hours per week) or Part-time
(Starting at 15 hours per week)
• Assist with support, best practices, troubleshooting, enhancements
• Functional, Technical, and/or Infrastructure support
• 24/7 or during business hours
• OnDemand: As need “bucket of hours” support to cover employee
absences, M&A activity, open enrollment, peak business demands,
PUM upgrades.

5. Advantages of Managed Services
• Availability: 24x7x365 support or support only during business
hours
• Accessibility: Incident report capabilities by email, ticketing
system, and/or phone
• Flexibility: Remote onshore and offshore and/or on-site
support, scalable based on business demand
• Knowledge: Intimate understanding of current and future
application direction as an Oracle Partner
• Partnership: SmartERP consultants are a seamless extension of
your internal team

6. Full Managed Services Model with HMS
• SLA based integrated all-in-one Support – Application, PeopleSoft
Administration, Database Administration, Server Administration and Private
Cloud Network Administration
• Round-the-clock support delivered from multiple time zones.
Software-based monitor of all critical components
• Latest image of Demo always maintained
• Critical patches updated – CPU, DB, Windows server, and Oracle Security
alerts
• Monthly metrics published on all layers of support
• Regularly scheduled meetings with Business Users and Information
Technology to ensure that all Client Audit and Change Management
processes were being followed

7. Incremental Support Model with Root
• SLA based Support – Functional and Technical Application,
PeopleSoft Administration, and Database Administration
• Support during regular business hours
• 20 hours per week, a mix of onshore and offshore for
troubleshooting and minor enhancements
• Bi-weekly scheduled meetings with Business Users and
Information Technology team for planning of upcoming CPU,
PUM, and Enhancements
• Perfect balance of resources and expertise to maximize ROI of
PeopleSoft Applications

8. OnDemand Support Model
• As needed –Technical Application, PeopleSoft Administration,
and Database Administration
• Support during regular business hours
• “Bucket of Hours” for minor enhancements and employee PTO
coverage
• Monthly scheduled meetings with Information Technology team
for planning of upcoming PTO and Enhancements
• Reliable and “up to speed” support as needed from a trusted
partner

9. Additional PeopleSoft Your Way Support
Cloud Infrastructure Management Services:
• Environment Setup: Cloud infrastructure setup, installation of software
• Configuration: Hardware and software configuration
• System Monitoring
• Performance Optimization and Add/Remove resources as needed
• Security: Constantly monitor for security threats
PeopleSoft Selective Adoption, PUMs, CPU Maintenance
Client Support teams often struggle with maintaining support and ongoing development
requests
• SmartERP simplifies the PUM selection process and updates
• Our team will identify new features, apply, and test PUM updates
• Quarterly, Bi-Annual and Annual plans are available
• Can also include applying Oracle CPU’s, de-customization review, develop new custom Fluid pages,
or build Analytics

10. Thank you
candice.carden@smarterp.com
404-452-8460
Informational follow up
> PeopleSoft Full Managed Services
> Incremental Support
> On-Premises to Cloud Discussion